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Register for e-Services<h2 class="sectHeading">How to register on the e-Services portal</h2><p>You only need to register for e-Services once. If you have already registered for e-Services, <a href="https://eservices.capetown.gov.za/irj/portal" target="_blank">login here<i class="icon link-external"></i></a>.</p> <span> <div class="notification with-heading dark-copy pink bg-light-grey"><div class="graphic with-border"> <i class="info note"></i> </div><div class="desc"><h4>PLEASE NOTE</h4><p> The e-Services application does not fully support mobile phone or tablet access – please use your laptop or desktop instead. <br> <br>Our applications are best viewed using the latest versions of the following web browsers, Internet Explorer 11, Chrome 72+, Firefox 65+ or Safari 12+. </p></div></div></span> <p>Make sure that you provide correct and up-to-date contact information, and have your municipal account and property information close at hand.</p><p>Before you are able to activate your municipal account on e-Services, you need to first register on the<a href="https://eservices.capetown.gov.za/irj/portal" target="_blank"> e-Services portal<i class="icon link-external"></i></a>.</p><p> <strong>Step 1:</strong> Create a profile using your ID number and contact information. </p><p> <strong>Step 2:</strong> Once your registration is approved, you will receive a confirmation email with your username and password.</p><p>Once you have registered you can <a href="https://www.capetown.gov.za/City-Connect/Register/eservices-and-municipal-accounts/Reset-your-e-Services-password">reset your password</a>. </p> <span> <h2 class="sectHeading">Register as an individual or sole proprietor</h2></span> <p>With an e-Services profile, you can access our jobs portal, manage your invoices and balances, renew your licence, use our development application service (DAMS), and more.</p> <span> <div class="lrg-icon-content bordered"><div class="lrg-icon lrg-check"><p> <b>​​​​​​You will need:</b></p><ul><li>your ID number as well as a copy of your ID to register for different online services</li><li>your business partner number, which is the reference number the City uses to identify you on the system, found on the third line in the header of your municipal account statement</li></ul></div></div></span> <p> <strong>Step 1: </strong> <a href="https://eservices.capetown.gov.za/irj/servlet/prt/portal/prtroot/pcd:portal_content%212fcapetown.gov.za.coct_customisation_folder%212fcapetown.gov.za.z_f_service_registration%212fcapetown.gov.za.z_f_iviews_serv_reg%212fcapetown.gov.za.user_registration" target="_blank">Create a profile<i class="icon link-external"></i></a> using your ID number and contact information. </p><p> <strong>Step 2:</strong> Once your registration is approved, you will receive a confirmation email with your username and password.</p><p> <strong>Step 3:</strong> Activate a specific service using your business partner number, ID number and other relevant information.</p><p> <strong>Step 4:</strong> Once you have applied to activate the service, we will take a few days to verify your information before granting you access. </p> <span> <h2 class="sectHeading">Register as an organisation</h2></span> <p> <strong>Step 1:</strong> Complete the organisations <a href="https://eservices1.capetown.gov.za/sap/bc/webdynpro/sap/zcur_org_register#" target="_blank">online registration form<i class="icon link-external"></i></a>.</p> <span> <div class="lrg-icon-content bordered"><div class="lrg-icon lrg-check"><p> <b>​​​​​​To register you will need: </b></p><ul><li>a valid business email address</li><li>a <a href="https://resource.capetown.gov.za/documentcentre/Documents/Procedures%2c%20guidelines%20and%20regulations/LetterOfAuthorisation-sample.pdf" target="_blank">letter of authorisation </a>giving you permission to create an e-Services profile for your organisation (you can use the template in the document downloads section below)</li><li>your business partner number</li><li>your South African ID, or a passport if you are a foreign national</li></ul></div></div></span> <p> <strong>Step 2: </strong>You will also need to provide a form as per your organisation type:</p><ul><li>You will need to provide a registration certificate if your company is a private company, Section 21 (non-profit) company, public company, incorporation (professionals), co-operative, state-owned company, or external company. </li><li>If your company is a close corporation, you must provide a founding statement or amended founding statement.</li><li>If your company is a trust, you will need to confirm your acceptance by completing the Trust as Trustee for All Members Form.</li><li>If the company is a sectional title or body corporate, you must provide the identifying document of the person acting on behalf of the group, with signatories.  </li><li>If the company is a partnership, you will need to submit the partnership form in the document downloads below. </li></ul><p> <strong>Step 3: </strong>Once you have registered, you can activate the services you require through your e-Services account. For more information, please consult the guides below.</p><h2 class="sectHeading">What you can do</h2><p>Once you have registered for e-Services and created a profile, you can activate the services you need:<span><br>  </span></p><table><thead><tr><th>Service</th><th>Description</th></tr></thead><tbody><tr><td>Careers</td><td> <a href="https://www.capetown.gov.za/City-Connect/Find-a-job-or-develop-skills/Apply-for-a-job-with-the-City/Apply-for-a-job">Apply for a job </a> and track the status of your job applications. </td></tr><tr><td rowspan="1">​e-Procurement </td><td rowspan="1"> <a href="https://www.capetown.gov.za/City-Connect/Register/Business-and-trade/Register-as-a-supplier">Register as a supplier</a> and access the <a href="https://www.capetown.gov.za/City-Connect/All-City-online-services/e-procurement">e-Procurement portal</a>.​</td></tr><tr><td>Conveyancing</td><td> <a href="https://www.capetown.gov.za/City-Connect/Register/Business-and-trade/Register-as-a-conveyancer">Register as a conveyancer</a> for the rates clearance service etc.</td></tr><tr><td>Debt Management Revenue Collection</td><td>Online debt collection </td></tr><tr><td rowspan="1">​Development Management</td><td rowspan="1"> <a href="https://www.capetown.gov.za/City-Connect/Apply/Planning-building-and-development/Building-plan-applications/Apply-for-a-building-plan">Submit a building plan</a> and/or a <a href="https://www.capetown.gov.za/City-Connect/Apply/Planning-building-and-development/Land-use-applications/Apply-for-land-use">land use application</a> online ​</td></tr><tr><td rowspan="1">​Events Permitting</td><td rowspan="1"> <a href="https://www.capetown.gov.za/City-Connect/Apply/Licences-and-permits/Filming-and-events/Apply-for-an-event-permit">Apply for an event permit​</a></td></tr><tr><td rowspan="1">​Informal Trading Bay</td><td rowspan="1">​<a href="https://www.capetown.gov.za/City-Connect/Apply/Licences-and-permits/Business-and-trade/Apply-for-an-informal-trading-permit">Informal trading</a> bay application</td></tr><tr><td rowspan="1">​Municipal Accounts</td><td rowspan="1"><ul><li> <a href="https://www.capetown.gov.za/City-Connect/Apply/Financial-relief-and-rebates/Individuals/Apply-for-indigent-rates-relief">Apply for a rates rebate </a></li><li>Get copies of your invoices and view or download your statements</li><li> <a href="https://www.capetown.gov.za/City-Connect/Pay/Municipal-accounts/Electricity/pay-your-rates-and-services-account">Pay your municipal rates and services accounts</a></li><li>View credits due to you </li><li></li><li>View your paid and unpaid invoices</li><li></li><li> <a href="https://www.capetown.gov.za/City-Connect/Register/eservices-and-municipal-accounts/Register-for-e-billing">Register for e-billing</a> to receive your invoice via email </li><li>Enter your <a href="https://www.capetown.gov.za/Family%20and%20home/residential-utility-services/residential-water-and-sanitation-services/water-meter-readings">water meter readings</a> and/or view your meter reading dates</li><li>Subscribe to receive SMS notifications relating to your meter readings</li><li>View your water, sewerage and electricity usage history</li><li>View your <a href="https://www.capetown.gov.za/work%20and%20business/commercial-properties/property-valuations/general-and-supplementary-valuations">property valuation</a> and <a href="https://www.capetown.gov.za/City-Connect/Claim-or-dispute/Contest-a-property-valuation/Dispute-your-property-valuation">object to your property valuation</a></li></ul></td></tr><tr><td rowspan="1">​Vehicle Licensing</td><td rowspan="1"> <a href="https://www.capetown.gov.za/City-Connect/Pay/Driving-and-vehicles/Vehicle-licences/Pay-your-vehicle-licence">Renew your motor vehicle licence</a>​</td></tr></tbody></table>​​​ <h2 class="sectHeading">​​​​​​​​​​Update your details</h2><p>Make sure that you keep your e-Services profile up-to-date with your current details so that we can contact you.  </p> <span> <div class="notification with-heading dark-copy pink bg-light-grey"><div class="graphic with-border"> <i class="info note">​​​</i> </div><div class="desc"><h4>Please note</h4><p> Due to technical issues, you cannot update your personal details online via your e-Services profile.</p></div></div></span> <p>If you need to update your details (contact details, name, email, address etc.), contact our Call Centre on <em> <a>0860 103 089</a></em> or email <a href="mailto:accounts@capetown.gov.za">accounts@capetown.gov.za</a>. Alternatively, you can visit one of our <a href="https://www.capetown.gov.za/Explore%20and%20enjoy/See-all-city-facilities/our-service-facilities/Walk-in%20centres">Walk-in centres</a> to request an update. </p><p>Find out more about how to <a href="https://www.capetown.gov.za/City-Connect/Request-a-service/Municipal-services-and-maintenance/change-your-address-on-your-municipal-account">change/update details on your municipal account</a>.</p> <span> <h2 class="sectHeading">​​​​​​​​​​Contact us</h2> <h4>City Call Centre</h4> <p> <em>Telephone:</em><br><em><a>0860 103 089</a></em></p> <p> <em>Email:</em><br><a href="mailto:help.uces@capetown.gov.za"><em>help.uces@capetown.gov.za</em></a></p></span>GP0|#1dd2b2df-aee6-4184-86d6-63aa3f5ba195;L0|#01dd2b2df-aee6-4184-86d6-63aa3f5ba195|eServices and municipal accounts;GTSet|#a7cfb90d-44ad-4426-98ce-565f79932396;GPP|#0e53d0b3-0c5c-4a15-8cac-35c5e305afa3Register with the City of Cape Town to access our online services.0

 

 

Business User Manual for e-Services Presentation3896515GP0|#63522a5c-a6fd-40ae-a313-2b363ab1ec33;L0|#063522a5c-a6fd-40ae-a313-2b363ab1ec33|Guideline;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#d8892104-ce90-493e-b813-93c488f4b1d3;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e;GP0|#80bb13fd-df6b-452c-8b83-3168050363ea;L0|#080bb13fd-df6b-452c-8b83-3168050363ea|Presentation;GPP|#5340fe0b-73a7-472c-bef7-04e450fb5c4f2016-05-17T22:00:00Z
DAMS Registration Guideline742398GP0|#63522a5c-a6fd-40ae-a313-2b363ab1ec33;L0|#063522a5c-a6fd-40ae-a313-2b363ab1ec33|Guideline;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#d8892104-ce90-493e-b813-93c488f4b1d3;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e2019-11-03T22:00:00Z
DAMS Technical System Support Contact List253277GP0|#8c7d6035-e7ea-4e28-a6e6-082bc1988a7e;L0|#08c7d6035-e7ea-4e28-a6e6-082bc1988a7e|Contact list;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#3a03f9b9-d2e9-49b1-92e1-37b654747f82;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e2020-08-31T22:00:00Z
Partnership Registration Form148646GP0|#aee51318-6034-483d-992c-02e7b211df9a;L0|#0aee51318-6034-483d-992c-02e7b211df9a|Form;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#3a03f9b9-d2e9-49b1-92e1-37b654747f82;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e2015-12-31T22:00:00Z
Sample Letter of Authorisation for Organisations Registering for e-Services170088GP0|#63522a5c-a6fd-40ae-a313-2b363ab1ec33;L0|#063522a5c-a6fd-40ae-a313-2b363ab1ec33|Guideline;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#d8892104-ce90-493e-b813-93c488f4b1d3;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e2017-03-19T22:00:00Z

 

 

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