City of Cape Town Link

Apply for indigent support

<h2 class="sectHeading">Important information</h2><h4>The following applies to indigent support applications:</h4><ul><li>If you choose to post your application to us, ensure that you send us a certified copy of your identity document/other proof of identity. Do not send us the original document.</li><li>Once you have successfully registered as indigent, you only need to re-apply every 12 months from the date of approval.<br></li></ul><span> <div class="notification with-heading dark-copy pink bg-light-grey"><div class="graphic with-border"> <i class="info note"></i> </div><div class="desc"><h4>Please note</h4><p>Council may conduct an investigation to verify any information provided with any person or organisation, and may include an on-site visit by a municipal official.</p></div></div></span> <h2 class="sectHeading">Apply for indigent support</h2><p> <strong>Step 1:</strong> Download the application for indigent support from the document downloads section below, or collect the form from your nearest walk-in centre.</p> <span> <div class="notification with-heading dark-copy pink bg-light-grey"><div class="graphic with-border"> <i class="info note"></i> </div><div class="desc"><h4>clear your debt</h4><p> If you owe the municipality money you may qualify for a once-off 100% cancellation of your debt. This only applies if you have a <a href="https://www.capetown.gov.za/work%20and%20business/commercial-utility-services/commercial-electricity-services/prepaid-and-credit-meters">prepaid electricity meter</a>. As part of the indigent benefits, these devices will be installed at your property for free. </p></div></div></span> <span> <div class="lrg-icon-content bordered"><div class="lrg-icon lrg-check"><p> <b>Include the following with your application:</b></p><ul><li>proof of identification (ID/Passport)</li><li>a bank statement for the last three months or a sworn affidavit stating that you do not have a bank account</li><li>a bond statement for the last three months or a sworn affidavit stating that you do not have a bond account</li><li>consent to have meters installed. (Only applicable if you owe the City money and a prepaid electricity meter has not yet been installed).<br></li><li>if you have inherited the house, a copy of the estate documents</li></ul></div></div></span> <h4>If you are employed, include the following in your application:</h4><ul><li>latest salary/wage payslip or a letter from an employer stating your income;</li><li>if you are self-employed, a sworn affidavit stating how much you earn per month; and</li><li>proof if you receive a disability grant, maintenance grant or pension.</li></ul><h4>If you are unemployed, include the following in your application:<br></h4><ul><li>a sworn affidavit stating that you are unemployed; and</li><li>a sworn affidavit stating that you have no other source of income.</li></ul><p><strong>Step 2:</strong> Once you have completed the form, you can submit via one of the following channels:</p><p> <strong>In person</strong><br>Submit your application form at any of our <a href="https://www.capetown.gov.za/Local%20and%20communities/See-all-City-facilities/Our-service-facilities/Walk-in%20centres">walk-in centres</a>. </p><p> <strong>Email</strong><br>Submit your application form via email to <a href="mailto:indigent.relief@capetown.gov.za"><em>indigent.relief@capetown.gov.za</em></a><em> </em></p><p> <strong>Post</strong><br>Post your application form to:<br><br><em>Director: Revenue</em><br><em>City of Cape Town</em><br><em>PO BOX 655</em><br><em>Cape Town</em><br><em>8000</em></p> <span> <div class="notification with-heading dark-copy pink bg-light-grey"><div class="graphic with-border"> <i class="info note"></i> </div><div class="desc"><h4>Please note</h4><p> If you have already applied for a rates rebate as a property owner who is dependent on pension or a social grant for your livelihood, it will be cancelled and replaced with the indigent support rates rebate - provided that you have applied and qualify for indigent support.<br></p></div></div></span><span> <h2 class="sectHeading">Contact us</h2></span> <h4>City Call Centre</h4><p> <em>Telephone:</em><br><em><a>0860 103 089</a></em></p>

Find out if you qualify as an indigent, you may be entitled to discounts for water, electricity and rates.

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Indigent Benefits and Rates Pamphlet (Afrikaans)	192453	GP0\|#367c7831-4239-4ad6-824a-c4325897c033;L0\|#0367c7831-4239-4ad6-824a-c4325897c033\|Pamphlet;GTSet\|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP\|#5340fe0b-73a7-472c-bef7-04e450fb5c4f;GPP\|#0972c695-fd19-46c4-ab5d-9601f17b780e	2024-04-04T10:00:00Z
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Indigent Support Application Form (Afrikaans)	472496	GP0\|#f0b069a9-84bd-4629-943b-3e3dfa0685a7;L0\|#0f0b069a9-84bd-4629-943b-3e3dfa0685a7\|Application form;GTSet\|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP\|#3a03f9b9-d2e9-49b1-92e1-37b654747f82;GPP\|#0972c695-fd19-46c4-ab5d-9601f17b780e	2023-07-07T10:00:00Z
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