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Apply for indigent support or rates relief<h2 class="sectHeading">Important information</h2> <span> <div class="notification with-heading dark-copy pink bg-light-grey"><div class="graphic with-border"> <i class="info note">​​​</i> </div><div class="desc"><h4>covid-19 rates rebates</h4><p>We have <a href="https://resource.capetown.gov.za/documentcentre/Documents/Procedures%2c%20guidelines%20and%20regulations/COVID-19_Billing_and_Relief_FAQs.pdf" target="_blank"> adjusted the processes of our indigent, disabled and pensioner rebate applications </a>to enable those severely affected by Covid-19 to qualify faster for these benefits. </p></div></div></span> <h4>The following applies to indigent support and rates relief applications:</h4><ul><li>If you choose to post your application to us, ensure that you send us a certified copy of your identity document/ other proof of identity. Do not send us the original document.</li><li>We will not accept any applications submitted via email.</li></ul><h2 class="sectHeading">Apply for indigent support</h2><p> <strong>Step 1:</strong> Download the application for indigent support from the document downloads section below, or collect the form from your nearest walk-in centre.</p> <span> <div class="notification with-heading dark-copy pink bg-light-grey"><div class="graphic with-border"> <i class="info note">​​​</i> </div><div class="desc"><h4>clear your debt</h4><p> If you owe the municipality money you may qualify for a once-off 100% cancellation of your debt. This only applies if you have a <a href="https://www.capetown.gov.za/work%20and%20business/commercial-utility-services/commercial-electricity-services/prepaid-and-credit-meters">prepaid electricity meter</a>. As part of the indigent benefits, these devices will be installed at your property for free. </p></div></div></span><span> <div class="lrg-icon-content bordered"><div class="lrg-icon lrg-check"><p> <b>​​​​​​Include the following with your application:</b></p><ul><li>proof of identification (ID/Passport)</li><li>a bank statement for the last three months or a sworn affidavit stating that you do not have a bank account</li><li>a bond statement for the last three months or a sworn affidavit stating that you do not have a bond account</li><li>consent to have meters installed. (Only applicable if you owe the City money and a prepaid electricity meter has not yet been installed).</li><li>if you have inherited the house, a copy of the estate documents</li></ul></div></div></span> <p> <strong>If you are employed, include the following in your application:</strong></p><ul><li>latest salary/wage payslip or a letter from an employer stating your income;</li><li>if you are self-employed, a sworn affidavit stating how much you earn per month; and</li><li>proof if you receive a disability grant, maintenance grant or pension.</li></ul><p> <strong>If you are unemployed, include the following in your application:</strong></p><ul><li>a sworn affidavit stating that you are unemployed; and</li><li>a sworn affidavit stating that you have no other source of income.</li></ul><p>​<strong>Step 2:</strong> Once you have completed the form, you can hand it in at any of the <a href="https://www.capetown.gov.za/Local%20and%20communities/See-all-City-facilities/Our-service-facilities/Walk-in%20centres">walk-in centres</a> or post the documents to:</p><p> <em>Director: Revenue</em><br><em>City of Cape Town</em><br><em>PO BOX 655</em><br><em>Cape Town</em><br><em>8000</em></p><h2 class="sectHeading">Apply for indigent rates relief</h2><p>You can apply for indigent rates relief if you earn between R4501 and R7500. If your property has a municipal value of less than R300 000, you will not pay rates after being granted indigent rates relief. If your property has a municipal value of more than R300 000, you will not pay rates on the first R300 000.</p> <span> <div class="notification with-heading dark-copy pink bg-light-grey"><div class="graphic with-border"> <i class="info note">​​​</i> </div><div class="desc"><h4>Please note</h4><p> If you have already applied for rates relief as a senior citizen or disabled person it will be cancelled and replaced with the indigent support rates rebate, if you apply for indigent support.</p></div></div></span> <p> <strong>​​Step 1:</strong> Download the application for indigent rates relief from the document downloads section below, or collect the form from your nearest walk-in centre.</p> <span> <div class="lrg-icon-content bordered"><div class="lrg-icon lrg-check"><ul><li>proof of identification (such as your ID book)</li><li>a bank statement for the last three months or a sworn affidavit stating that you do not have a bank account</li><li>a bond statement for the last three months or a sworn affidavit stating that you do not have a bond account</li></ul></div></div></span> <p> <strong>If you are employed, include the following in your application:</strong></p><ul><li>latest salary/wage payslip or a letter from an employer stating your income;</li><li>if you are self-employed, a sworn affidavit stating how much you earn per month; and</li><li>proof if you receive a disability grant, maintenance grant or pension.</li></ul><p> <strong>If you are unemployed, include the following in your application:</strong></p><ul><li>a sworn affidavit stating that you are unemployed; and</li><li>a sworn affidavit stating that you have no other source of income.</li></ul><p> <strong>​​Step 2:</strong> Once you have completed the form, you can hand it in at any of the <a href="https://www.capetown.gov.za/Local%20and%20communities/See-all-City-facilities/Our-service-facilities/Walk-in%20centres">walk-in centres</a> or post the documents to:</p><p> <em>Director: Revenue</em><br><em>City of Cape Town</em><br><em>PO BOX 655</em><br><em>Cape Town</em><br><em>8000</em></p> <span> <h2 class="sectHeading">Contact us</h2></span> <h4>City Call Centre</h4><p> <em>Telephone:</em><br><em><a>0860 103 089</a></em></p>GP0|#9d6149c1-d493-485d-80f4-c2b8b799a399;L0|#09d6149c1-d493-485d-80f4-c2b8b799a399|Individuals;GTSet|#a7cfb90d-44ad-4426-98ce-565f79932396;GPP|#8654e611-7eaa-4a32-9efa-47748ee5797d;GPP|#54dbab3a-0b2f-4602-8af5-3d651c59a5f4Find out if you qualify as an indigent, you may be entitled to discounts for water, electricity and rates.0

 

 

(R4500 or less) Indigent Support Application Form (Afrikaans)953884GP0|#f0b069a9-84bd-4629-943b-3e3dfa0685a7;L0|#0f0b069a9-84bd-4629-943b-3e3dfa0685a7|Application form;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#3a03f9b9-d2e9-49b1-92e1-37b654747f82;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e2021-07-01T10:00:00Z
(R4500 or less) Indigent Support Application Form (English)1114395GP0|#f0b069a9-84bd-4629-943b-3e3dfa0685a7;L0|#0f0b069a9-84bd-4629-943b-3e3dfa0685a7|Application form;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#3a03f9b9-d2e9-49b1-92e1-37b654747f82;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e2021-07-01T10:00:00Z
(R4500 or less) Indigent Support Application Form (isiXhosa)883483GP0|#f0b069a9-84bd-4629-943b-3e3dfa0685a7;L0|#0f0b069a9-84bd-4629-943b-3e3dfa0685a7|Application form;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#3a03f9b9-d2e9-49b1-92e1-37b654747f82;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e2021-06-30T22:00:00Z
(R4501 to R7500) Indigent Rates Relief Application Form (Afrikaans)311445GP0|#f0b069a9-84bd-4629-943b-3e3dfa0685a7;L0|#0f0b069a9-84bd-4629-943b-3e3dfa0685a7|Application form;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#3a03f9b9-d2e9-49b1-92e1-37b654747f82;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e2021-07-01T10:00:00Z
(R4501 to R7500) Indigent Rates Relief Application Form (English)1297098GP0|#f0b069a9-84bd-4629-943b-3e3dfa0685a7;L0|#0f0b069a9-84bd-4629-943b-3e3dfa0685a7|Application form;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#3a03f9b9-d2e9-49b1-92e1-37b654747f82;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e2021-07-01T10:00:00Z
(R4501 to R7500) Indigent Rates Relief Application Form (isiXhosa)343414GP0|#f0b069a9-84bd-4629-943b-3e3dfa0685a7;L0|#0f0b069a9-84bd-4629-943b-3e3dfa0685a7|Application form;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#3a03f9b9-d2e9-49b1-92e1-37b654747f82;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e2021-07-01T10:00:00Z
Basket of Services Pamphlet826614GP0|#367c7831-4239-4ad6-824a-c4325897c033;L0|#0367c7831-4239-4ad6-824a-c4325897c033|Pamphlet;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#5340fe0b-73a7-472c-bef7-04e450fb5c4f;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e2019-10-23T22:00:00Z
Indigent Benefits and Rates 2021/2022 Pamphlet (Afrikaans)11451353GP0|#367c7831-4239-4ad6-824a-c4325897c033;L0|#0367c7831-4239-4ad6-824a-c4325897c033|Pamphlet;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#5340fe0b-73a7-472c-bef7-04e450fb5c4f;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e2020-07-01T10:00:00Z
Indigent Benefits and Rates 2021/2022 Pamphlet (English)7844245GP0|#367c7831-4239-4ad6-824a-c4325897c033;L0|#0367c7831-4239-4ad6-824a-c4325897c033|Pamphlet;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#5340fe0b-73a7-472c-bef7-04e450fb5c4f;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e2021-06-30T22:00:00Z
Indigent Benefits and Rates 2021/2022 Pamphlet (isiXhosa)6700468GP0|#367c7831-4239-4ad6-824a-c4325897c033;L0|#0367c7831-4239-4ad6-824a-c4325897c033|Pamphlet;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#5340fe0b-73a7-472c-bef7-04e450fb5c4f;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e2020-07-01T10:00:00Z

 

 

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