| Register for paperless bills | Register for paperless bills | | <img alt="" src="https://resource.capetown.gov.za/cityassets/PublishingImages/City%20Connect%20Header%20Image.jpg" style="BORDER:0px solid;" /> | <div class="ExternalClass02B2733DFE8242C699CE7226CDF1DCD4"><p> The City of Cape Town is going paperless to reduce the risk of accounts going missing or being delivered late by the South African postal service. Going paperless also reduces the financial and environmental cost associated with printing bills on paper. </p><p>Get your smart bill now! Follow the steps below to register.</p></div>
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<h2 class="sectHeading">How to register</h2>
<h4>Register for paperless billing by 31 December 2025.</h4>
<p>To make it as easy as possible for our commercial and residential customers, all you need to do is send an email or SMS with your email address and account number to register for emailed accounts. </p>
<ul><li>
<strong>Email:</strong><a href="mailto:Revenue.Eservices@capetown.gov.za">
<em>Revenue.Eservices@capetown.gov.za</em></a><em> </em></li><li>
<strong>SMS: </strong>
<em>
<a>31223</a></em> </li></ul>
<p>
<strong>After 31 December 2025, all accounts will be emailed. </strong></p>
<p> Account holders without email addresses are advised to call the City’s Call Centre on
<em><a>0860 103 089</a></em>. </p>
<p>Account holders may also register online via e-Services to receive their municipal accounts via email. Follow the steps below to find out how.</p> <p>Read our
<a href="https://resource.capetown.gov.za/documentcentre/Documents/Procedures%2c%20guidelines%20and%20regulations/SwitchtoeBill_FAQ.pdf" target="_blank">Frequently Asked Questions</a> for more information.</p>
<span>
<div class="notification with-heading dark-copy pink bg-light-grey"><div class="graphic with-border">
<i class="info note"></i> </div><div class="desc"><h4>PLEASE NOTE</h4><p> The e-Services application does not support mobile phone or tablet access – please use your laptop or desktop instead.
<br><br>Our applications are best viewed using the latest versions of the following web browsers, Internet Explorer 11, Chrome 72+, Firefox 65+ or Safari 12+. </p></div></div></span>
<h2 class="sectHeading">Register online as an individual</h2></span>
<p>
<strong>Step 1</strong>: Visit the
<a href="https://eservices1.capetown.gov.za/coct/wd/zeid#" target="_blank">Emailing of Accounts Portal<i class="icon link-external"></i></a>.</p><p>
<strong>Step 2: </strong>Follow the instruction wizard and fill in all your information.</p>
<span>
<div class="lrg-icon-content bordered"><div class="lrg-icon lrg-check"><p>
<b>You will need the following:</b></p><ul><li>your ID or passport number</li><li>a copy of your ID or passport to upload</li><li>your business partner number (found on the top right hand side of your municipal account statement)</li><li>a valid email address</li></ul></div></div></span>
<p>
<strong>Step 3</strong>: Once you have registered, you will receive your municipal bills via email.</p>
<span>
<h2 class="sectHeading">Register online as a company or organisation</h2></span>
<p>
<strong>Step 1:</strong> Visit the
<a href="https://eservices1.capetown.gov.za/coct/wd/zeid#" target="_blank">Emailing of Accounts Portal<i class="icon link-external"></i></a>.</p><p>
<strong>Step 2:</strong> Follow the instruction wizard and fill in all your information.</p>
<span>
<div class="lrg-icon-content bordered"><div class="lrg-icon lrg-check"><p>
<b>You will need the following:</b></p><ul><li>a letter from your company or organisation indicating that the company representative is authorised to request that invoices be emailed</li><li>a copy of the company representative’s identity document</li><li>a business partner number (found on the top right hand side of your municipal account statement)</li><li>a valid email address</li></ul></div></div></span>
<p>
<strong>Step 3</strong>: Once you have registered, you will receive your municipal bills via email.</p><h2 class="sectHeading">Change your login details</h2><h4>Reset your password</h4><p>Find out how to
<a href="https://www.capetown.gov.za/City-Connect/Register/eservices-and-municipal-accounts/Reset-your-e-Services-password">reset your password </a>if you have already registered.</p><p>Find out how to
<a href="https://eservices.capetown.gov.za/irj/servlet/prt/portal/prtroot/pcd%213aportal_content%212fcapetown.gov.za.coct_customisation_folder%212fcapetown.gov.za.z_f_service_registration%212fcapetown.gov.za.z_f_iviews_serv_reg%212fcapetown.gov.za.ziv_forgotusername" target="_blank">retrieve your username</a>.</p><h4>Change your email address:</h4><p>Find out how to change the email address that we send your municipal accounts to if you have already registered.</p><ul><li>
<strong>Step 1: </strong>Log into
<a href="https://eservices.capetown.gov.za/irj/portal" target="_blank">e-Services</a> and click on the 'Municipal accounts' tab at the top of the screen</li><li>
<strong>Step 2: </strong>Click on 'eBilling'</li><li>
<strong>Step 3:</strong> Make sure that you have 'email' listed as your medium, then click on 'Change Email' to change your email address.</li></ul>
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<i class="info toptip"></i> </div><div class="desc"><h4>SMS OPTION</h4><p>You can sms your account number and email address to
<a><em>31223</em></a> to receive your municipal account via email every month.</p></div></div></span><span>
<h2 class="sectHeading">Contact us</h2></span>
<h4>e-Service enquiries:</h4><p>
<br>
<em>Telephone:</em><br><em><a>0860 103 089</a></em><br><br><em>Email:</em><br><a href="mailto:Revenue.Eservices@capetown.gov.za"><em>Revenue.Eservices@capetown.gov.za</em></a></p> | | GP0|#1dd2b2df-aee6-4184-86d6-63aa3f5ba195;L0|#01dd2b2df-aee6-4184-86d6-63aa3f5ba195|eServices and municipal accounts;GTSet|#a7cfb90d-44ad-4426-98ce-565f79932396;GPP|#0e53d0b3-0c5c-4a15-8cac-35c5e305afa3 | | | | | | | | | | | | | | | | Our electronic invoice distribution system offers residents and businesses an e-billing service | 0 |
