| Objecting to your property valuation | Objecting to your property valuation | | <img alt="City Connect" src="https://resource.capetown.gov.za/cityassets/PublishingImages/City%20Connect%20Header%20Image.jpg" style="BORDER:0px solid;" /> | <div class="ExternalClassA11F362BF7CF4125B61E35D9942BA3EE"><p>The City collects information on all properties in Cape Town to perform general valuations every three years. These valuations define the market value of each property and, subsequently, the property's monthly rates. You may object to your property valuation during the objection period.
</p></div> | <h2 class="sectHeading">Objection period</h2>
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<i class="info note"></i> </div><div class="desc"><h4>SV01/GV2022 OBJECTION PERIOD<br></h4><p>The SV01/GV2022 objection period closed on 30 August 2024.<br></p></div></div></span>
<h4>Property owners may submit objections as follows:</h4><ul><li>
<a href="https://eservices.capetown.gov.za/irj/portal" target="_blank">Via e-Services </a></li><li>Via email to
<a href="mailto:valuationsobjection@capetown.gov.za">valuationsobjection@capetown.gov.za</a> <br></li><li>In-person at one of the public inspection and objection venues listed below.<br></li></ul>
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<div class="mobile-scroll"><table style="width:616px;"><thead><tr><th style="width:247px;">Venue<br></th><th>Address</th></tr></thead><tbody><tr><td style="width:247px;">Bellville Civic Centre</td><td>Voortrekker Road, Bellville</td></tr><tr><td style="width:247px;">Cape Town Civic Centre</td><td>Second floor, Hertzog Boulevard, Cape Town</td></tr><tr><td style="width:247px;">Milnerton Civic Centre</td><td>Pienaar Road, Milnerton (Next to Milnerton Library)</td></tr><tr><td rowspan="1" style="width:247px;">Plumstead Municipal Building<br></td><td rowspan="1">Cnr of Victoria Road and Main Road, Plumstead<br></td></tr><tr><td rowspan="1" style="width:247px;">Strand Municipal Building<br></td><td rowspan="1">Cnr of Main Road and Fagan Street, Strand (Next to Strand Hall)<br></td></tr></tbody></table></div></span>
<h2 class="sectHeading">How to object<br></h2><p>You must first ensure that your property is eligible to submit an objection. This can be done by locating your property on the
<a href="https://web1.capetown.gov.za/web1/gv2022/SearchProperty" target="_blank">GV2022 Roll<i class="icon link-external"></i></a> and checking whether an objection form is available for download.</p><p>You may object to any information displayed on the GV Roll, as long as you are able to support your objection. It is up to you, as the objector, to prove that the market-value assessment is wrong.<br></p><p> As a minimum requirement, legislation requires that you complete all the fields on the objection form, and provide all the requested information. </p>
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<b>For your objection to be considered, make sure that:</b></p><ul><li>you complete every field on the objection form </li><li>your objection is well-motivated using market-related information as at the date of valuation (e.g. comparable sales) </li><li>your objection form is accompanied by appropriate supporting documentation if your property is commercial, or where there is no comparable sales information available e.g. annual financial statements, photos of the property (in the case of structural defects) </li><li>your objection is against the entries on the valuation roll, and not against the amount payable for rates</li><li>your objection form is submitted on the prescribed objection form </li><li>your objection is submitted on its own objection form, and not as one of multiple properties on a single objection form </li><li>your objection form is submitted during the prescribed objection period</li></ul></div></div></span><span>
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<i class="info toptip"></i> </div><div class="desc"><h4>objection motivations<br></h4><p> Appropriate supporting documentation for objections against Business and Commercial properties, and for properties for which no comparable sales are provided, is compulsory. </p><p>
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</p><p>It is in your best interest to ensure that your objection is well motivated with market-related information as at the date of valuation. Comparing neighbouring valuations does not imply that the valuation is wrong, and cannot be used as a motivation for an objection.<br></p></div></div></span>
<h4>Objecting against your property value </h4><p>You may submit your objections via the following channels:</p>
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<i class="info toptip"></i> </div><div class="desc"><h4>online disputes<br></h4><p>We encourage you to
<a href="https://resource.capetown.gov.za/documentcentre/Documents/Procedures%2c%20guidelines%20and%20regulations/GV_Online_Disputes_Guide.pdf">submit your dispute online</a> via <a href="https://eservices.capetown.gov.za/irj/portal">e-Services<i class="icon link-external"></i></a>, as this is the most efficient method. Objections submitted via e-Services will be sent directly to the Valuations Database for resolution by the valuer. <br></p><p>
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</p><p>Dispute forms are
<strong>ONLY available on the e-Services platform during the prescribed dispute period</strong> applicable to your property.
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<strong>Online:<br></strong>Submit your objection online by via <a href="https://www.capetown.gov.za/City-Connect/Register/eservices-and-municipal-accounts/Register-for-a-municipal-account">e-Services</a>. <br></p><p>
<strong>Email:</strong><br>Email your objection to <a href="mailto:valuationsobjection@capetown.gov.za"><em>valuationsobjection@capetown.gov.za</em></a> </p>
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<i class="info note"></i> </div><div class="desc"><h4>Please note</h4><p> Objections must be lodged on the prescribed objection form.</p></div></div></span>
<p>How to download the objection form:<br></p><ul><li>
<a href="https://web1.capetown.gov.za/web1/gv2022/" target="_blank" id="gv2022-6">View the GV2022 Roll online<i class="icon link-external"></i></a></li><li>
<a href="https://resource.capetown.gov.za/documentcentre/Documents/Procedures%2c%20guidelines%20and%20regulations/Searching%20for%20your%20property%20on%20GV2018%20guide.pdf" target="_blank">Search for your property using one of the search fields</a></li><li>Click on your property reference</li><li>Click on Dispute Forms and select your language preference then click 'ok'<br></li><li>Click print or download<br></li><li>If the display message reads
<em>'This property is not eligible to submit a dispute at this time' </em>this means that your property was not valued in the SV roll, therefore, you are unable to download an objection form for your property.</li></ul>
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<i class="info note"></i> </div><div class="desc"><h4>Please note</h4><p> Objections may only be lodged during the prescribed objection period, and may only be lodged against the roll for which the objection period is open. You will therefore not be able to download an objection form if your property is not valued on the valuation roll for which the objection period is open. .<br></p></div></div></span>
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<strong>Post:</strong><br>Post your objection to:
<br><br><em>City of Cape Town </em><br><em>For Attention: The Objection Coordinator </em><br><em>PO Box 4522 </em><br><em>Cape Town </em><br><em>8000</em> </p><p>
<strong>In-person:</strong><br>Submit your objection at one of the <a href="https://resource.capetown.gov.za/documentcentre/Documents/Forms%2c%20notices%2c%20tariffs%20and%20lists/Valuations_Objection_Venues_List.pdf" target="_blank">objection venues</a>.<br></p><h4>Objecting against other information<br></h4><p>If your objection is that the property owner’s name or address is incorrect or the property has been omitted, this will be referred for investigation. Properties that do not appear on the roll will be valued on a
<a href="https://www.capetown.gov.za/work%20and%20business/commercial-properties/property-valuations/general-and-supplementary-valuations">Supplementary Valuation Roll (SVR)</a>, which is published every July.<br></p>
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<i class="info note"></i> </div><div class="desc"><h4>rates payable</h4><p> Dissatisfaction with the amount of rates payable does not constitute an objection. </p></div></div></span>
<h4>Change your property rating category</h4><p>If you can prove that your property has been categorised incorrectly, you can
<a href="https://www.capetown.gov.za/City-Connect/Claim-or-dispute/Contest-a-property-valuation/change-your-property-rating-category"> apply to have it changed</a>.</p><h4>Acknowledgement of objections<br></h4><p>We will issue an official acknowledgement notice for every objection received during the official objection period. This is a valuable document and must be kept as it may be required as proof of the objection in the future. You will also need this document when communicating with the Valuations Office.</p>
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<h2 class="sectHeading">Valuation appeal process</h2></span>
<p>To appeal a property valuation objection decision, you must first have objected to your property’s valuation during the objection period.</p>
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<i class="info remember"></i> </div><div class="desc"><h4>Remember</h4><p> Not all properties are eligible for the appeal process. Email
<a href="mailto:valuationsappeals@capetown.gov.za">valuationsappeals@capetown.gov.za</a> to confirm if your property valuation can be appealed. If eligible, you will be sent the necessary appeal form.<br></p></div></div></span>
<p>You have 30 days to appeal the objection decision from the date you receive notice from the City. You may also request the reasoning for the objection decision.<br></p><p>Once you have submitted your appeal form, you will receive a date via post or email, indicating when you must appear in front of the Valuation Appeal Board (VAB), an independent board which functions separately to the City. You will be required to state why you don’t agree with the valuation of your property. You may bring a lawyer or valuer to help state your case. </p><p>Appeals need to be properly motivated – the City may seek a cost order against appellants who submit frivolous or unsubstantiated appeals.<br></p>
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<figure><img class="responsive" alt="placeholder" src="https://resource.capetown.gov.za/cityassets/Inline%20Images/General_Valuations.jpg" /></figure><figcaption>
<p>
<span class="infoGraphicSpan">FREQUENTLY ASKED QUESTIONS</span><br><strong>gENERAL AND SUPPLEMENTARY VALUATIONS</strong></p>
<a title="title" class="btn dark-blue" href="https://resource.capetown.gov.za/documentcentre/Documents/Procedures%2c%20guidelines%20and%20regulations/GeneralAndSupplementaryValuationsFAQs.pdf" target="_blank">
<i class="icon download"></i>Download PDF</a> </figcaption> </div></span>
<h2 class="sectHeading">Contact us </h2><h4>
<a href="https://www.capetown.gov.za/Departments/Valuations%20Department">Valuations Department</a></h4><p>
<em>Telephone:<br><a>086 010 3089</a><br><br> Email:<br><a href="mailto:valuations@capetown.gov.za?subject=Object%20a%20property%20valuation">valuations@capetown.gov.za</a></em></p>
<em> </em> | | GP0|#75a42d55-79b3-41c2-8c01-f92dd1cf5ec2;L0|#075a42d55-79b3-41c2-8c01-f92dd1cf5ec2|Contest a property valuation;GTSet|#a7cfb90d-44ad-4426-98ce-565f79932396;GPP|#1b55b434-a2ae-4e69-8f9e-f13081f551c3 | | | | | | | | | | | | | | | | You may dispute a property valuation by sending the City an objection form during the objection period. | 0 |
