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Water meter readings<span> <h2 class="sectHeading">​​​​​​​​​​​​​​​How the City reads your water meter​​​​​​​</h2></span> <p>The meter is read by a different person each month. We take a meter reading using a handheld computer terminal that contains core information about the property, such as the erf number and the address. </p><p>If we cannot read your meter (due to your gate being locked or other circumstances) and you do not submit your water reading, your bill will be an estimate based on your previous water use. All cost estimates will be reversed, if necessary, when we get an actual reading.</p> <span> <div class="notification with-heading white-copy blue bg-navy"><div class="graphic no-border"> <i class="info wellrun">​​​</i> </div><div class="desc"><h4>Did you know?</h4><p> <strong>Well-run City:</strong> Each year, we <span class="ms-rteThemeForeColor-1-0"> </span> <span class="ms-rteThemeForeColor-1-0">replace about 9 000 old or malfunctioning water meters. </span> </p></div></div></span> <p> <strong>You can help us get an accurate reading for your water meter by doing the following:</strong></p><ul><li>Make sure you know where your water meter is located.</li><li>Make sure it is not obstructed (e.g. by sand or weeds) and is easy to read.</li><li>Your water meter should be accessible to City officials at all times.</li><li>If your water meter is behind locked gates, or if dogs prevent the meter readers from taking a reading, you can submit the reading yourself (see below).</li><li>Alternatively, ask the City to <a href="https://eservices1.capetown.gov.za/coct/wapl/zsreq_app/index.html" target="_blank">relocate your meter to the outside of your house</a>, via the City's Service Requests application.</li></ul> <span> <h2 class="sectHeading">​​​​​​​​​​How to read your water meter​​​​​​​</h2> <p>​You can submit your water meter reading by calling <em> <a>0860 103 089</a></em> or entering it online via your municipal account on our <span class="ms-rteForeColor-2"> <span class="ms-rteThemeForeColor-2-0"> <a href="https://eservices.capetown.gov.za/irj/portal">e-Services portal</a></span></span>. </p> <span><figure class="subtopic-fullsize-img"><img class="responsive" src="https://resource.capetown.gov.za/cityassets/Inline%20Images/Dec%2027%20-%20Water%20Meter.jpg" alt="" style="width:794px;" />​</figure></span> <p>No matter the type of water meter, black numbers represent kilolitres and red numbers represent litres. As you are charged per kilolitre, only supply the black numbers when submitting your reading. </p> <span> <div class="notification with-heading white-copy blue bg-navy"><div class="graphic no-border"> <i class="info inclusive">​​</i> </div><div class="desc"><h4>Did you know?</h4><p> <strong>Inclusive City: </strong>The City has installed free-call phones at some City facilities to allow you to make enquiries and request services at no cost. </p></div></div></span><span> <h2 class="sectHeading">​​​​​​​​​​Water and sanitation tariffs​​​​​​​</h2></span> <p>All formal properties have water meters, which we use to read your water consumption and calculate your monthly bill. However, there are different tariffs for residences, businesses, and other organisations.</p><span><div class="notification with-heading dark-copy pink bg-light-grey"><div class="graphic with-border"> <i class="info note">​​​</i> </div><div class="desc"><h4>Water tariffs and restrictions</h4><p> <strong>The lowest (no restriction) tariff is in effect from 1 November 2020.</strong></p><p>         <strong></strong></p><p><strong>No water restrictions are in effect from 1 November 2020. </strong>In terms of the <a href="https://resource.capetown.gov.za/documentcentre/Documents/Bylaws%20and%20policies/Unofficial_Consolidated_Water_By-law_2010_2018.pdf" target="_blank">Water By-law</a>, <a href="https://resource.capetown.gov.za/documentcentre/Documents/Procedures%2c%20guidelines%20and%20regulations/Water%20use%20regulations%20permanently%20in%20place_2020.pdf" target="_blank">permanent water-saving regulations </a>remain in place. Please ensure that you always use water responsibly. Failure to comply with regulations may result in a fine or prosecution.</p></div></div></span><p> Find out more about <a href="https://www.capetown.gov.za/Family%20and%20home/greener-living/water-wise-in-the-home/water-restrictions-explained">water restrictions </a>and <a href="https://www.capetown.gov.za/Family%20and%20home/Residential-utility-services/Residential-water-and-sanitation-services/Water-and-sanitation-services-and-costs-for-formal-housing">water tariffs</a>.</p> <ul><li> <span class="ms-rteForeColor-2"><span class="ms-rteThemeForeColor-2-0"><a href="https://www.capetown.gov.za/Family%20and%20home/Residential-utility-services/Residential-water-and-sanitation-services/Water-and-sanitation-services-and-costs-for-formal-housing">Understand the cost of water and sanitation in your home</a></span> </span></li><li> <span class="ms-rteForeColor-2"><span class="ms-rteThemeForeColor-2-0"><a href="https://www.capetown.gov.za/Work%20and%20business/Commercial-utility-services/Commercial-water-and-sanitation-services/Water-and-sanitation-services-for-businesses">Understand the cost of water and sanitation for your business or organisation​</a></span> </span></li></ul> <span> <h2 class="sectHeading">​​​​​​​​​​Report problems with your water meter​​​​​​</h2></span> <p> <strong>If your water meter is not being read regularly, has been stolen, is malfunctioning or needs to be relocated to outside of your property, please contact the City’s 24-hour call centre:</strong></p> <ul><li>Call us on <a> <em>0860 103 089</em></a> (choose option 2: water-related faults)</li><li>SMS: <a> <em>31373</em></a> (<em>free SMSes do not apply</em>)</li><li></li><li>Email: <em> <a href="mailto:water@capetown.gov.za">water@capetown.gov.za</a></em></li></ul> <span> <div class="notification with-heading dark-copy pink bg-light-grey"><div class="graphic with-border"> <i class="info note">​​​</i> </div><div class="desc"><h4>Please note</h4><p>WhatsApp is currently unavailable for water fault reporting.</p></div></div></span><span> <p>​You can also go to our <a href="https://www.capetown.gov.za/servicerequests" target="_blank">service requests portal<i class="icon link-external"></i></a> and report or request an issue online. If you need some help with how to place a serv​ice request or report an issue, please <span class="ms-rteForeColor-2"><span class="ms-rteThemeForeColor-2-0">see <a href="https://www.capetown.gov.za/City-Connect/Report/Municipal-services-and-maintenance/Submit-a-service-request">Submit a service request</a>.</span></span></p></span></span>GP0|#9135748b-ae10-4c69-9cef-de913069f9af;L0|#09135748b-ae10-4c69-9cef-de913069f9af|Water meter readings;GTSet|#ef3a64a2-d764-44bc-9d69-3a63d3fadea1;GPP|#b7d85630-8bda-4b28-adc9-6def4cb10e31;GPP|#a3964d56-b74d-4d64-95c1-ff381a88a277;GPP|#245ec7aa-a528-4cd3-bcac-597c292db711;GP0|#c54d1e40-e3ee-44c3-992e-7e86542cf919;L0|#0c54d1e40-e3ee-44c3-992e-7e86542cf919|Water meter readings;GPP|#dc7d603c-ae6b-49eb-8ff7-8f48e6169510;GPP|#99fac000-f3ac-4774-9ffd-e5e59a130e21;GPP|#e88ff549-973f-4e3c-a46c-cfbe61bd6a24Learn how water meters work and how to read yours.0

 

 

Water Meters and Water Management Devices Guidelines Pamphlet (English)900930GP0|#367c7831-4239-4ad6-824a-c4325897c033;L0|#0367c7831-4239-4ad6-824a-c4325897c033|Pamphlet;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#5340fe0b-73a7-472c-bef7-04e450fb5c4f;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e2017-12-31T22:00:00Z
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Water and Sanitation-Water Tariffs922228GP0|#fe9c9791-d3b1-479c-9447-8be3f4d5e139;L0|#0fe9c9791-d3b1-479c-9447-8be3f4d5e139|Budget annexure;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#6f477a30-54ff-4877-a387-889f32ddb0f9;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e;GP0|#cd8d1412-d058-4a6b-aecb-9c6bd8dbc168;L0|#0cd8d1412-d058-4a6b-aecb-9c6bd8dbc168|Tariff;GPP|#3a03f9b9-d2e9-49b1-92e1-37b654747f822020-07-01T10:00:00Z

 

 

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