| Water meter readings | Water meter readings | | <img alt="" src="https://resource.capetown.gov.za/cityassets/PublishingImages/Water%20meter%20readings%20Header.jpg" style="BORDER:0px solid;" /> | <div class="ExternalClassC5D8DB6D5D954D098E2013BC4D03ADD1"><p>Your home or business is connected to the City’s water network through a water meter, which usually sits in a small chamber under the pavement outside your property. We read your water meter once a month to calculate your monthly water and sewerage use. </p></div> | <span>
<h2 class="sectHeading">How we read your water meter</h2></span>
<p>The meter is read by a different person each month. We take a meter reading using a handheld computer terminal that contains core information about the property, such as the erf number and the address. </p><p>If we cannot read your meter (due to your gate being locked or other circumstances) and you do not submit your water reading, your bill will be an estimate based on your previous water use. All cost estimates will be reversed, if necessary, when we get an actual reading.</p>
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<p>
<strong>You can help us get an accurate reading for your water meter by doing the following:</strong></p><ul><li>Make sure you know where your water meter is.</li><li>Make sure it is not obstructed (e.g. by sand or weeds) and is easy to read.</li><li>Your water meter should be accessible to our officials at all times.</li><li>If your water meter is behind locked gates, or if dogs prevent the meter readers from taking a reading, you can submit the reading yourself (see below).</li><li>Alternatively, ask us to
<a href="https://eservices1.capetown.gov.za/coct/wapl/zsreq_app/index.html" target="_blank">relocate your meter to the outside of your house</a>, via our <a href="https://eservices1.capetown.gov.za/coct/wapl/zsreq_app/index.html" target="_blank">Report a fault tool</a>.<br></li></ul>
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<h2 class="sectHeading">How you can read your water meter</h2>
<p>You can submit your water meter reading by calling
<em>
<a>0860 103 089,</a></em> or entering it online via your municipal account on our
<span class="ms-rteForeColor-2">
<span class="ms-rteThemeForeColor-2-0">
<a href="https://eservices.capetown.gov.za/irj/portal">e-Services portal</a></span></span>. </p>
<span><figure class="subtopic-fullsize-img"><img class="responsive" src="https://resource.capetown.gov.za/cityassets/Inline%20Images/Dec%2027%20-%20Water%20Meter.jpg" alt="" style="width:794px;" /></figure></span>
<p>Find out How to Read Your Water Meter (<a href="https://resource.capetown.gov.za/documentcentre/Documents/Graphics%20and%20educational%20material/How_to_read_your_meter_Poster.pdf" target="_blank">English</a> |
<a href="https://resource.capetown.gov.za/documentcentre/Documents/Graphics%20and%20educational%20material/How_to_read_your_meter_Poster_Afr.pdf" target="_blank">Afrikaans</a> |
<a href="https://resource.capetown.gov.za/documentcentre/Documents/Graphics%20and%20educational%20material/How_to_read_your_meter_Poster_Xho.pdf" target="_blank">isiXhosa</a>) and monitor your water use.</p>
<p>On all water meters, black numbers represent kilolitres and red numbers represent litres. You are charged per kilolitre, so you only need to supply the black numbers when submitting your reading. </p>
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<h2 class="sectHeading">Water and sanitation tariffs</h2></span>
<p>All formal properties have water meters, which we use to read your water usage and calculate your monthly bill. However, there are different tariffs for residences, businesses, and other organisations.</p>
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<i class="info note"></i> </div><div class="desc"><h4>Water tariffs and restrictions<br></h4><p>
<strong>No water restrictions have been in effect from 1 November 2020. </strong>In terms of the
<a href="https://resource.capetown.gov.za/documentcentre/Documents/Bylaws%20and%20policies/Unofficial_Consolidated_Water_By-law_2010_2018.pdf" target="_blank">Water By-law</a>,
<a href="https://resource.capetown.gov.za/documentcentre/Documents/Procedures%2c%20guidelines%20and%20regulations/Water%20use%20regulations%20permanently%20in%20place_2020.pdf" target="_blank">permanent water-saving regulations </a>remain in place. Ensure that you use water responsibly. Failure to comply with regulations may result in a fine or prosecution.</p></div></div></span>
<p> Find out more about
<a href="https://www.capetown.gov.za/Family%20and%20home/greener-living/water-wise-in-the-home/water-restrictions-explained">water restrictions </a>and
<a href="https://www.capetown.gov.za/Family%20and%20home/Residential-utility-services/Residential-water-and-sanitation-services/Water-and-sanitation-services-and-costs-for-formal-housing">water tariffs</a>.</p>
<ul><li>
<span class="ms-rteForeColor-2"><span class="ms-rteThemeForeColor-2-0"><a href="https://www.capetown.gov.za/Family%20and%20home/Residential-utility-services/Residential-water-and-sanitation-services/Water-and-sanitation-services-and-costs-for-formal-housing">Understand the cost of water and sanitation in your home</a></span> </span></li><li>
<span class="ms-rteForeColor-2"><span class="ms-rteThemeForeColor-2-0"><a href="https://www.capetown.gov.za/Work%20and%20business/Commercial-utility-services/Commercial-water-and-sanitation-services/Water-and-sanitation-services-for-businesses">Understand the cost of water and sanitation for your business or organisation</a></span> </span></li></ul>
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<h2 class="sectHeading">Report problems with your water meter</h2></span>
<p>
<strong>If your water meter is not being read regularly, has been stolen, is malfunctioning or needs to be relocated to outside of your property, please contact our 24-hour call centre:</strong></p>
<ul><li>Call us on
<a>
<em>0860 103 089</em></a> (choose option 2: water-related faults)</li><li>SMS:
<a><em>31373</em></a> (<em>free SMSes do not apply</em>)</li><li></li><li>Email:
<em>
<a href="mailto:water@capetown.gov.za">water@capetown.gov.za</a></em></li></ul>
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<i class="info note"></i> </div><div class="desc"><h4>Water leaks</h4><p>Learn how to <a href="https://www.capetown.gov.za/Family%20and%20home/greener-living/water-wise-in-the-home/saving-water#Heading1">find and fix leaks on your property</a>. You can also report a leak on public property by
<a href="https://www.capetown.gov.za/City-Connect/Request-a-service/Municipal-services-and-maintenance/Submit-a-service-request/Submit%20a%20service%20request%20online">submitting a service request</a>.<br></p></div></div></span>
<p>You can also visit our
<a href="https://www.capetown.gov.za/servicerequests" target="_blank">service request portal<i class="icon link-external"></i></a> to report or request an issue online. Find out how to<span class="ms-rteForeColor-2"><span class="ms-rteThemeForeColor-2-0"> <a href="https://www.capetown.gov.za/City-Connect/Report/Municipal-services-and-maintenance/Submit-a-service-request">submit a service request</a>. </span></span></p><p><span class="ms-rteForeColor-2"><span class="ms-rteThemeForeColor-2-0"><br></span></span></p></span></span> | | GP0|#9135748b-ae10-4c69-9cef-de913069f9af;L0|#09135748b-ae10-4c69-9cef-de913069f9af|Water meter readings;GTSet|#ef3a64a2-d764-44bc-9d69-3a63d3fadea1;GPP|#b7d85630-8bda-4b28-adc9-6def4cb10e31;GPP|#a3964d56-b74d-4d64-95c1-ff381a88a277;GPP|#245ec7aa-a528-4cd3-bcac-597c292db711;GP0|#c54d1e40-e3ee-44c3-992e-7e86542cf919;L0|#0c54d1e40-e3ee-44c3-992e-7e86542cf919|Water meter readings;GPP|#dc7d603c-ae6b-49eb-8ff7-8f48e6169510;GPP|#99fac000-f3ac-4774-9ffd-e5e59a130e21;GPP|#e88ff549-973f-4e3c-a46c-cfbe61bd6a24 | | | | | | | | | | | | | | | | Learn how water meters work and how to read yours. | 0 |
