Change your address on your municipal account
If the address on your municipal account needs updating you will need to contact us to make the necessary changes.
How to change your address
Please note
Due to technical issues, you cannot update your details online via your e-Services profile. All update requests must be made in-person at a
Walk-in centre, via telephone on
0860 103 089 or emailed to
accounts@capetown.gov.za until further notice.
To update your email, home or postal address you can:
You will need to supply the following documents:
- A letter requesting the change, including:
- - the municipal account number,
- - the new email,
- - home or postal address, and
- - the property owner(s) signature(s)
- For a business account, the letter should be signed by the director or authorised signatory
- For an agent acting on behalf of the owner - a signed letter of consent from the property owner
- A copy of the Identity document (ID)/driver of the applicant/signator
- Your latest municipal account
Please note
Depending on the type of change, the correct address can take up to 60 days to reflect, due to the verification process.
Add or remove a name on your account
To change a name on a munipcal account, please contact our call centre on 0860 103 089 and follow the steps outlined.
Invoice not received
If you have not received your invoice, it could be because your details are incorrect or your account has been blocked. You will need to contact us on
0860 103 089 to confirm the reason. If your details need to be updated, you can follow the process above.
RECEIVE YOUR ACCOUNT VIA EMAIL
You can receive your monthly municipal invoice via email by registering for
e-Billing. You can also SMS your account number and email address to
31223.
If you bought a new home and you still receive the previous owner's account to that address, contact us to close the previous owner's account. If the property is not yet registered in your name, the process can take up to six weeks. If it is registered in your name, or the transfer went through more than six weeks ago, the process will take up to seven working days.
Contact us
Call Centre
Telephone:
0860 103 089
Choose option 1: Accounts and general queries
Monday to Friday:
07:00 - 21:00
Saturdays:
08:00 - 13:00
Sundays and public holidays:
09:00 - 13:00
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