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Insurance claims against the City

Insurance claims against the City

The City safeguards its assets and liabilities through a combination of self-insurance and conventional insurance (reinsurance with insurance companies) to guard against claims of a major, catastrophic nature.

Submitting your claim

If you wish to submit an insurance claim against the City it must be done within six months of the original date of the incident/occurrence. To submit your claim you will need to download, print and complete an official public liability claim form. For the application form and step-by-step instructions on how to submit your claim, please visit City Connect.

The Insurance Claims Section will acknowledge receipt of your correspondence and request a full report from the department against which you lodge a claim. You will be updated with the progress of your claim as part of the due process of the investigation.

 

Please note

The procedure for submitting claims is governed by the provisions of the Institution of Legal Proceedings against certain Organs of State, Act No 40 of 2002.

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