City of Cape Town Link

Indigent benefits

<span> <h2 class="sectHeading">The City’s indigent benefits</h2></span><span> <div class="notification with-heading dark-copy pink bg-light-grey"><div class="graphic with-border"> <i class="info note"></i> </div><div class="desc"><h4>covid-19 financial relief</h4><p> View our <a href="https://resource.capetown.gov.za/documentcentre/Documents/Graphics%20and%20educational%20material/COVID-19_Relief_For_Property_Owners_Poster.pdf" target="_blank">financial relief options for property owners</a>.</p></div></div></span> <p>Indigent benefits assist struggling individuals, pensioners and people with disabilities to continue to receive their basic City services such as water and refuse collection, in line with our <a href="https://resource.capetown.gov.za/documentcentre/Documents/Bylaws%20and%20policies/Credit%20Control%20and%20Debt%20Collection%20Policy.pdf" target="_blank">Credit Control and Debt Collection Policy</a>. </p><p>If you qualify, you could receive a 100% rebate (refund) on your property rate, 6 000 litres of free water per month (including 4 200 litres of sewage) and free refuse collection. If you rent a home from the City, and are struggling to make your monthly rental payments, our indigent benefits could help you cover part of the costs.</p><h2 class="sectHeading">Who qualifies for support?</h2><p>You may qualify for indigent support if you:</p><ul><li>are a homeowner</li><li>earn R7500 or less per month</li><li>own only one property</li><li>are the full-time occupant of the home</li><li>use your home mainly for residential purposes (60% of the size of the house or property) </li><li>are a child who lives in the home of a parent who has passed away, or </li><li>received the house in a divorce settlement</li></ul> <span> <div class="notification with-heading dark-copy pink bg-light-grey"><div class="graphic with-border"> <i class="info remember"></i> </div><div class="desc"><h4>other criteria</h4><p> Whether you qualify or not will also depend on your employment status and whether you depend on a pension or a social grant for your livelihood.</p></div></div></span> <p>The table below indicates the discount you could qualify for depending on your monthly household income:</p> <span> <div class="mobile-scroll"><table style="width:393px;"> <caption></caption> <thead><tr><th>Monthly income</th><th>Discount (%)</th></tr></thead><tbody><tr><td>R4500 or less</td><td>100%</td></tr><tr><td>Between R4501 and R6 000</td><td>95%</td></tr><tr><td>Between R6 001 and R7 500</td><td>90%</td></tr></tbody></table> </div></span> <p>For more information, read our Indigent Benefits and Rates Rebate Pamphlet (<a href="https://resource.capetown.gov.za/documentcentre/Documents/Graphics%20and%20educational%20material/Indigent%20Offerings%20Pamphlets%20English.pdf" target="_blank">English</a> | <a href="https://resource.capetown.gov.za/documentcentre/Documents/Graphics%20and%20educational%20material/Indigent%20Offerings%20Pamphlets%20Afrikaans.pdf" target="_blank">Afrikaans</a> | <a href="https://resource.capetown.gov.za/documentcentre/Documents/Graphics%20and%20educational%20material/Indigent%20Grants%20Xhosa.pdf" target="_blank">isiXhosa</a>).</p><p> <strong>Services rebates</strong></p><ul><li>See our <a href="https://www.capetown.gov.za/Family%20and%20home/residential-utility-services/residential-water-and-sanitation-services/water-and-sanitation-rebates-and-concessions">water and sanitation rebates and concessions page </a>for information on indigent benefits that may apply.</li><li>See the <a href="https://www.capetown.gov.za/Family%20and%20home/Residential-utility-services/Residential-electricity-services/the-cost-of-electricity">cost of electricity page </a>for applicable indigent benefits.</li></ul><p>For questions relating to housing grants, you can consult our <a href="https://resource.capetown.gov.za/documentcentre/Documents/Graphics%20and%20educational%20material/GAP_housing_a4_DL_2014_1___1_.pdf" target="_blank">Housing Grant Leaflet</a> or see our application guide below.</p><h2 class="sectHeading">Apply for indigent rates and service relief</h2><p>If you do not rent a house from the City of Cape Town, you need to be registered as an indigent before you can apply to receive any rates relief, or indigent support from us. Visit City Connect for more information on how to apply for rates relief:</p> <span> <div class="notification with-heading white-copy yellow bg-darker-grey"><div class="graphic"> <i class="info citycard"></i></div><div class="desc"><h4>City Connect</h4> <a href="https://www.capetown.gov.za/City-Connect/apply/Financial-relief-and-rebates/Individuals/Apply-for-indigent-rates-relief">Apply for indigent rates relief.</a></div></div></span> <h2 class="sectHeading">Apply for indigent housing benefits</h2><p>You can apply for additional support to assist with your monthly City housing rental payments. This is separate from the process to apply for a City housing opportunity.</p><p>Visit City Connect for a step-by-step guide on how to apply for the benefits:</p> <span> <div class="notification with-heading white-copy yellow bg-darker-grey"><div class="graphic"> <i class="info citycard"></i></div><div class="desc"><h4>City Connect</h4><p> <a href="https://www.capetown.gov.za/City-Connect/apply/City-housing-and-properties/housing-opportunities/Apply-for-rental-housing-relief">Apply for rental housing relief</a>.</p></div></div></span><span> <h2 class="sectHeading">Apply for pensioner and social grant support</h2> <p>We will provide support through rates rebates and service discounts if you are a property owner who is dependent on:</p> <ul><li>a pension (60 years and older), or </li><li>a social grant for your livelihood</li></ul> <p>Visit City Connect for more information on how to apply for support:</p> <span> <div class="notification with-heading white-copy yellow bg-darker-grey"><div class="graphic"> <i class="info citycard"></i></div><div class="desc"><h4>City Connect</h4><p> <a href="https://www.capetown.gov.za/City-Connect/Apply/Financial-relief-and-rebates/Individuals/Apply-for-senior-citizen-support">Apply for pensioner or social grant support</a></p></div></div></span></span> <h2 class="sectHeading">Contact us</h2><p>For more information on indigent benefits and financial relief:</p><ul><li>Visit any one of our City-run <a href="https://www.capetown.gov.za/Local%20and%20communities/See-all-City-facilities/Our-service-facilities/Walk-in%20centres">Walk-in Centres</a>. </li><li>Call us on <em> <a>0860 103 089</a></em>. </li></ul><p>If you need more help with housing payment relief, please visit your <a href="https://www.capetown.gov.za/Family%20and%20home/See-all-City-facilities/Our-service-facilities/Housing%20offices">local housing office.</a></p>

Indigent grants help those who are struggling to pay their rates, tariffs or City housing rental

Indigent Benefits and Rates 2021/2022 Pamphlet (Afrikaans)	11451353	GP0\|#367c7831-4239-4ad6-824a-c4325897c033;L0\|#0367c7831-4239-4ad6-824a-c4325897c033\|Pamphlet;GTSet\|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP\|#5340fe0b-73a7-472c-bef7-04e450fb5c4f;GPP\|#0972c695-fd19-46c4-ab5d-9601f17b780e	2020-07-01T10:00:00Z
Indigent Benefits and Rates 2021/2022 Pamphlet (English)	7844245	GP0\|#367c7831-4239-4ad6-824a-c4325897c033;L0\|#0367c7831-4239-4ad6-824a-c4325897c033\|Pamphlet;GTSet\|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP\|#5340fe0b-73a7-472c-bef7-04e450fb5c4f;GPP\|#0972c695-fd19-46c4-ab5d-9601f17b780e	2021-06-30T22:00:00Z
Indigent Benefits and Rates 2021/2022 Pamphlet (isiXhosa)	6700468	GP0\|#367c7831-4239-4ad6-824a-c4325897c033;L0\|#0367c7831-4239-4ad6-824a-c4325897c033\|Pamphlet;GTSet\|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP\|#5340fe0b-73a7-472c-bef7-04e450fb5c4f;GPP\|#0972c695-fd19-46c4-ab5d-9601f17b780e	2020-07-01T10:00:00Z