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Prevent blocked sewers<h2 class="sectHeading">​​​​​​​​​​​​How to avoid sewer blockages </h2><p>​​Blocked and overflowing sewers can be dangerous to your health, are unpleasant and smell bad. Blocked sewers are also bad for our environment, because sewage overflows into our streets, stormwater systems, rivers and into the sea.</p> <span> <div class="notification with-heading dark-copy light-blue bg-light-grey"><div class="graphic with-border"> <i class="info fastfact">​​</i></div><div class="desc"><h4>bin it, don't block it​</h4><p> Download our pamphlet on the right way to get rid of your rubbish so that it doesn’t end up in in our sewer system, causing blockages (<a href="https://resource.capetown.gov.za/documentcentre/Documents/Graphics%20and%20educational%20material/HFCB_10995%20Bin%20it%20campaign%20A4%20DL%20Leaflet.pdf" target="_blank">English </a>| <a href="https://resource.capetown.gov.za/documentcentre/Documents/Graphics%20and%20educational%20material/HFCB_10995%20Bin%20it%20campaign%20A4%20DL%20Leaflet_%20Afrikaans.pdf" target="_blank">Afrikaans </a>| <a href="https://resource.capetown.gov.za/documentcentre/Documents/Graphics%20and%20educational%20material/HFCB_10995%20Bin%20it%20campaign%20A4%20DL%20Leaflet_%20Xhosa.pdf" target="_blank">isiXhosa</a>).</p></div></div></span> <h4>You can help avoid blocking our sewer system by following these guidelines:</h4><ul><li>Do not flush rags, newspaper, nappies, wipes, plastic packets, tampons or sanitary pads down the toilet. Wrap these up and throw them in the bin.</li><li>Do not install a food grinder in your sink - the ground bits can block sewer pipes. </li><li>Do not throw sand, building rubble or any other object into drains or manholes.</li><li> <a href="https://www.capetown.gov.za/Family%20and%20home/Residential-utility-services/Residential-water-and-sanitation-services/Find-a-qualified-registered-plumber-in-Cape-Town" target="_blank">Call a qualified, registe​red​ plumber​</a> to unblock sewers on your private property. Call our Technical Operation Centre if the blockage is in the street or on public land. </li><li>Check that tree roots are not growing into your sewers.</li><li>Check your property for illegal stormwater connections. Never let rainwater from your roof or paved areas drain into the sewerage system – this makes it easier for the sewers to flood. Learn more about <a href="https://www.capetown.gov.za/Family%20and%20home/residential-utility-services/residential-water-and-sanitation-services/keep-our-sewers-free-of-stormwater">preventing stormwater ingress</a>.</li><li>Ensure that your drains are fitted with suitable covers to prevent sand, leaves and other foreign material from entering the sewerage system. </li><li>Report missing manhole covers to the City. Manhole covers prevent objects like sand, stones and discarded items from falling into our sewers. They are also important for safety and prevent bad smells and cockroaches from leaving the system. </li><li>Sweep sand away from drains and dispose of it in small amounts in the normal household bin, or at your local <a href="https://www.capetown.gov.za/Local%20and%20communities/See-all-City-facilities/Our-service-facilities/Drop-off%20facilities"> drop-off site</a>.</li><li>Unwanted food and food scrapings belong in the bin, not down the sink, drain or toilet. Fruit and vegetable waste and egg shells can be used to make compost. </li><li>Wipe cooking fats, oil or grease off pots and pans, and don’t pour them down the toilet or drain. It hardens on the inside of drain pipes and acts like glue to any objects flowing through the pipe, causing blockages. Hot water does not melt fats, oils and grease in our drains. </li></ul> <span> <h2 class="sectHeading">​​​​​​​​​​Disposal of wastewater for businesses​​​​​​​</h2></span> <p>If you own a business, it is your responsibility to ensure that your business practices do not block Cape Town’s sewers. Businesses are required to adhere to the terms of the <a href="https://resource.capetown.gov.za/documentcentre/Documents/Bylaws%20and%20policies/Wastewater%20and%20Industrial%20Effluent%20By-law%202013.pdf" target="_blank">Wastewater and Industrial Effluent By-law</a>. The disposal of wastewater monitored by water pollution control officers. </p><p>If you contravene the by-law, the City of Cape Town has the right to issue a fine or take legal action against you to recover costs. Repeat offenders may be prosecuted or your business may be disconnected from the municipal sanitation system. </p><p>Our sewer system is only designed to accept bodily waste, toilet paper and sink, bath or basin wastewater. Anything other than this can damage or block the sewer system. </p><ul><li>Collect waste oil in a suitable secure container and arrange for it to be collected by a licensed waste contractor. </li><li>Install and properly maintain a grease trap if you run a restaurant or are involved in food preparation. Read our <a href="https://resource.capetown.gov.za/documentcentre/Documents/Graphics%20and%20educational%20material/Sewer_blockages_Grease_traps.pdf" target="_blank">grease traps information booklet</a> for more information.</li><li>Put a strainer in the sink to catch food or other waste before it goes down the drain, and empty the contents into the bin.</li></ul><h4> Keep building materials and foreign objects out of the sewer system:</h4><p>If you are a builder or are involved in the building trade, you have a responsibility not to let any of the building materials or foreign objects that you use in your work enter the sewer system. </p><p>To find out more, read our information booklet on <a href="https://resource.capetown.gov.za/documentcentre/Documents/Graphics%20and%20educational%20material/Sewer_blockages_Building_material.pdf" target="_blank">blockages caused by building materials and foreign objects</a>.</p> <span> <div class="notification with-heading dark-copy pink bg-light-grey"><div class="graphic with-border"> <i class="info note">​​​</i> </div><div class="desc"><h4>report illegal dumping</h4><p>Call <em><a>0860 103 089</a></em> to report illegal dumping. If you have the culprit's vehicle registration number and/or can identify him/her, call <em><a>021 400 6157</a></em>, or email: <em><a href="mailto:solidwaste.bylaw@capetown.gov.za">solidwaste.bylaw@capetown.gov.za</a></em>.</p></div></div></span><span> <h2 class="sectHeading">​​​​​​​​​​Education resources for you and your community</h2></span> <ul><li>Download our Bin It Don’t Block It pamphlets: <br>(<a href="https://resource.capetown.gov.za/documentcentre/Documents/Graphics%20and%20educational%20material/HFCB_10995%20Bin%20it%20campaign%20A4%20DL%20Leaflet.pdf" target="_blank">English </a>| <a href="https://resource.capetown.gov.za/documentcentre/Documents/Graphics%20and%20educational%20material/HFCB_10995%20Bin%20it%20campaign%20A4%20DL%20Leaflet_%20Afrikaans.pdf" target="_blank">Afrikaans </a>| <a href="https://resource.capetown.gov.za/documentcentre/Documents/Graphics%20and%20educational%20material/HFCB_10995%20Bin%20it%20campaign%20A4%20DL%20Leaflet_%20Xhosa.pdf" target="_blank">isiXhosa</a>)</li><li>Watch our <a href="https://www.youtube.com/watch?v=REw-d882IgQ&list=UU6skQQ7uq-fyJj6cQlzOUjA" target="_blank">sewer blockage awareness campaign video<i class="icon link-external"></i></a></li><li></li><li>Download our pamphlet on<a href="https://resource.capetown.gov.za/documentcentre/Documents/Graphics%20and%20educational%20material/Sewer_blockages_Grease_traps.pdf" target="_blank"> the correct use of grease traps</a></li><li>Download our pamphlet on <a href="https://resource.capetown.gov.za/documentcentre/Documents/Graphics%20and%20educational%20material/Sewer_blockages_Building_material.pdf" target="_blank">preventing sewer blockages caused by sand or other building materials</a><a href="https://www.youtube.com/watch?v=QjiflEPDUdY" target="_blank"><i class="icon link-external"></i></a></li></ul><h2 class="sectHeading">City Connect</h2><p>You may also want to apply to discharge industrial effluent or report a blocked sewer. Follow the links below to find out how:</p> <span> <div class="notification with-heading white-copy yellow bg-darker-grey"><div class="graphic"> <i class="info citycard">​​</i></div><div class="desc"><h4>city connect</h4><p> <a href="https://www.capetown.gov.za/City-Connect/Apply/Municipal-services/Water-and-sanitation/Apply-to-discharge-industrial-effluent">Apply to discharge industrial effluent</a></p><p> <a href="https://eservices.capetown.gov.za/irj/portal" target="_blank">Report a sewer blockage via e-Services</a><i class="icon link-external"></i></p></div></div></span> <h2 class="sectHeading">Contact us</h2><h4> <a href="https://www.capetown.gov.za/Departments/Water%20and%20Sanitation%20Department">Water and Sanitation Department</a></h4><p>Report sewer blockages, missing drain covers, vandalism, burst pipes, leaks and water waste using one of the following channels. Remember to provide the street address, and get a reference number.</p><ul><li> <a href="https://www.capetown.gov.za/City-Connect/Request-a-service/Municipal-services-and-maintenance/Submit-a-service-request/Submit%20a%20service%20request%20online">Report a fault online</a><em></em></li><li> <em>SMS your fault to 31373 (Max 160 characters)</em></li><li> <em>Telephone:</em><br><a><em>0860 103 089</em></a><em> (Option 1)</em></li><li> <em>Email:</em><br><a href="mailto:water@capetown.gov.za"><em>water@capetown.gov.za</em></a></li></ul> <em></em> <p>You can also visit your nearest <a href="https://www.capetown.gov.za/Family%20and%20home/See-all-City-facilities/Our-service-facilities/Walk-in%20centres">Walk-in Centre</a> to report a fault.</p>GP0|#c76827ad-40fc-431d-915f-d51b08b96c5e;L0|#0c76827ad-40fc-431d-915f-d51b08b96c5e|Prevent blocked sewers;GTSet|#ef3a64a2-d764-44bc-9d69-3a63d3fadea1;GPP|#b7d85630-8bda-4b28-adc9-6def4cb10e31;GPP|#a3964d56-b74d-4d64-95c1-ff381a88a277;GPP|#245ec7aa-a528-4cd3-bcac-597c292db711;GP0|#5eeb33f7-4743-410f-8384-4dcd97227c05;L0|#05eeb33f7-4743-410f-8384-4dcd97227c05|Prevent blocked sewers;GPP|#69af3a35-ae90-45eb-8557-9dcd3cb9880b;GPP|#36dcb5fe-6bfc-4ae9-92d7-8bd08d1f6414;GPP|#af370586-9ba3-404a-9d6e-02066ca42752;GP0|#24665827-5ae4-4184-a1bb-325400c76176;L0|#024665827-5ae4-4184-a1bb-325400c76176|Prevent blocked sewers;GPP|#dc7d603c-ae6b-49eb-8ff7-8f48e6169510;GPP|#99fac000-f3ac-4774-9ffd-e5e59a130e21;GPP|#e88ff549-973f-4e3c-a46c-cfbe61bd6a24Take note of the best ways to avoid blocking sewers in your home or business and help us keep Cape Town safe and clean.0

 

 

Bin It, Don't Block It Campaign Pamphlet (Afrikaans)227118GP0|#367c7831-4239-4ad6-824a-c4325897c033;L0|#0367c7831-4239-4ad6-824a-c4325897c033|Pamphlet;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#5340fe0b-73a7-472c-bef7-04e450fb5c4f;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e2021-06-16T22:00:00Z
Bin It, Don't Block It Campaign Pamphlet (English)228217GP0|#367c7831-4239-4ad6-824a-c4325897c033;L0|#0367c7831-4239-4ad6-824a-c4325897c033|Pamphlet;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#5340fe0b-73a7-472c-bef7-04e450fb5c4f;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e2021-06-17T10:00:00Z
Bin It, Don't Block It Campaign Pamphlet (isiXhosa)226841GP0|#367c7831-4239-4ad6-824a-c4325897c033;L0|#0367c7831-4239-4ad6-824a-c4325897c033|Pamphlet;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#5340fe0b-73a7-472c-bef7-04e450fb5c4f;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e2021-06-17T10:00:00Z
Bin It, Don't Block It Campaign Poster (Afrikaans)157476GP0|#367c7831-4239-4ad6-824a-c4325897c033;L0|#0367c7831-4239-4ad6-824a-c4325897c033|Pamphlet;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#5340fe0b-73a7-472c-bef7-04e450fb5c4f;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e2021-06-14T10:00:00Z
Bin It, Don't Block It Campaign Poster (English)162974GP0|#367c7831-4239-4ad6-824a-c4325897c033;L0|#0367c7831-4239-4ad6-824a-c4325897c033|Pamphlet;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#5340fe0b-73a7-472c-bef7-04e450fb5c4f;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e2021-06-13T22:00:00Z
Bin It, Don't Block It Campaign Poster (isiXhosa)156362GP0|#367c7831-4239-4ad6-824a-c4325897c033;L0|#0367c7831-4239-4ad6-824a-c4325897c033|Pamphlet;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#5340fe0b-73a7-472c-bef7-04e450fb5c4f;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e2021-06-14T10:00:00Z
CCT Water By-law Summary Guidelines (Afrikaans)584338GP0|#bc87dd24-abc8-47bd-bc23-41119e47cf52;L0|#0bc87dd24-abc8-47bd-bc23-41119e47cf52|Guideline summary;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#d8892104-ce90-493e-b813-93c488f4b1d3;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e2021-06-07T22:00:00Z
CCT Water By-law Summary Guidelines (English)615886GP0|#bc87dd24-abc8-47bd-bc23-41119e47cf52;L0|#0bc87dd24-abc8-47bd-bc23-41119e47cf52|Guideline summary;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#d8892104-ce90-493e-b813-93c488f4b1d3;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e2019-08-01T10:00:00Z

 

 

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