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<div class="ExternalClassF43025D8586040AC98369A428C978032"><p>View our email disclaimer</p></div>

<h2 class="sectHeading">Recipient</h2><p>Emails and their attachments (collectively referred to for convenience as “email”) are intended for the named recipient/s ONLY. This includes those persons sent copies.</p><p>If you are not the named recipient (or their authorised representative) or a recipient of a copy of the email, or have otherwise received the email in error:</p><ul><li>Kindly notify the sender (as specified in the email) by using the contact details contained therein. You are requested to do so using email if possible, and if not, then by means of the quickest way possible (telephone or fax). You must delete this message once you have notified the sender</li><li>You may not forward, copy or otherwise transmit or disseminate the email or any of the contents thereof to any person other than the named sender or an employee of the City of Cape Town’s Internal Audit or IT Department</li><li>You may not print, save or store the email or any of the contents therein in an electronic or physical form </li></ul><h2 class="sectHeading">Confidentiality</h2><p>Emails and their contents are confidential, unless specifically stated or unless this is manifestly clear from the context (including, by way of example, press releases and other official statements, issued by way of email). If you are not certain of whether the email is confidential, please contact the sender to ascertain its confidentiality status.</p><p>In addition, emails may be logged for archival purposes and may be reviewed by parties at the City of Cape Town who are other than those named in the message header.</p><h2 class="sectHeading">Contracts, offers, warranties and representations</h2><p>Emails do not necessarily constitute an official representation of the City of Cape Town unless this is specifically stated or clearly and objectively ascertainable from the contents of the email itself.</p><p>Emails from the City of Cape Town do not, as a rule contain warranties, representations or offers. You accordingly cannot rely on any purported warranty, representation or offer unless this is explicitly stated in the email and said email has been sent by an employee or representative of the City of Cape Town who is duly authorised to give warranties or make representations or offers on behalf of the City of Cape Town.</p><p>Notwithstanding the above statement, the City of Cape Town is entitled to rely on the contents of any email sent to it (including warranties, representations or offers) unless otherwise provided.</p><p>All contracts formed through email electronic offer and acceptance must be formalised and confirmed through paper documents within two weeks of conclusion.</p><p>The use of scanned versions of hand-rendered signatures to give the impression that an email has been “signed” by the sender, is not permitted by the City of Cape Town and the inclusion of such a “signature” is of no additional force or effect.</p><h2 class="sectHeading">Damages</h2><p>While the City of Cape Town does its best to prevent loss or damage to third party systems, it cannot be held liable for any loss or damage due to viruses or other malicious codes in an email, corruption of data or any “denial of service” or similar exploit caused by a virus or malicious code.</p><h2 class="sectHeading">Electronic Communications Policy</h2><p>City staff, including consultants, are subject to policies that prohibit:</p><ul><li>the obscuring, suppressing, or replacing of another user’s identity on an email;</li><li>the use of the City of Cape Town’s computer and communications systems for the exercise of the worker’s right to free speech;</li><li>sexual, religious, political and racial harassment;</li><li>profane, obscene, offensive, derogatory or defamatory remarks; and</li><li>otherwise unlawful communication via email.</li></ul><p>Accordingly, any message breaching these provisions is sent in that person’s personal capacity and the City of Cape Town is not liable for such messages. The City of Cape Town will take appropriate disciplinary action against any person/s breaching these provisions, and you can report any such breach to <em> <a href="mailto:ecp.abuse@capetown.gov.za">ecp.abuse@capetown.gov.za</a></em> </p><h2 class="sectHeading">Transmission and receipt</h2><p>In accordance with the Electronic Communications and Transactions Act 25 of 2002, an email is only deemed to be received by the City of Cape Town once this is confirmed to you orally or in writing and email is deemed to have been sent by the City of Cape Town or its workers as soon as this is reflected in the City of Cape Town’s mail server logs.</p><h2 class="sectHeading">Blocking of email</h2><p>The City of Cape Town’s email system needs to be used appropriately in order to be as efficient as possible. The following guidelines apply for its usage and provide possible reasons why emails are sometimes blocked.</p><p>Emails that are less than 10 MB in size (including attachments) are delivered on a 24-hour basis without transfer delay. Emails larger than 10 MB in size will not be transmitted or delivered. An exception applies to councillors who receive the electronic agenda via internal email delivery only.</p><p>External users wishing to send large files over the 10 MB limit must provide an FTP link or copy the data to CD, DVD or memory stick and send it to the user by other means.</p><p>Incoming emails that are larger than 10 MB are deleted without a notification to the sender.</p><p><strong>The following file types are, by default, deemed non-work related and are not permitted using the email system:</strong></p><ul><li>Screen saver files (e.g. *.scr)</li><li>PowerPoint shows (e.g. *.pps) </li><li>Movie files (e.g. *.avi, *.mpg, *.mov, *.wmv) </li><li>Music files (e.g. *.mp3, *.mp4, *.wma) </li><li>Imaging files (e.g. *.iso, *.neo, *.gho) </li><li>Application files (e.g. *.exe, *.swf, *.bat, *.com, *.jav; *.vbs) </li><li>Database files (e.g. *.dat, *.mdb,) </li></ul><p><strong>The following types of email are not accepted by the City’s email system:</strong></p><ul><li>Spam</li><li>Malware or viruses</li><li>Defamatory, profane, offensive and gender discriminatory messages</li><li>Racist, sexist and obscene remarks</li></ul><h2 class="sectHeading">Authorised representatives</h2><p>Details about the City of Cape Town and its management can be found on our website at <a href="https://www.capetown.gov.za/">https://www.capetown.gov.za</a>. <br> <br>Contact the IS&T Service Desk should you have any queries concerning this disclaimer:</p><p><em>Telephone:<br> <a>021 400 3434</a></em></p>

View the City's email disclaimer