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Report noise <span> <h2 class="sectHeading">​​​​​​​​​Reporting noise​</h2></span> <p>If you are experiencing a noise which is interfering with your peace, you should know what type of noise you are dealing with and which department you should report it to.<br><br>See the table below for a short explanation of the different types of noise and the department that responds.</p> <span> <div class="mobile-scroll">​​<br> <table style="width:545px;height:609px;"> <caption><strong>A quick guide</strong></caption> <thead><tr><th style="width:370px;"> <strong>Type of noise</strong></th><th style="width:319px;"> <strong>Department</strong></th></tr></thead><tbody><tr><td style="width:370px;height:121px;"><div> <strong>Noi​se nuisance </strong>​<em>that is caused in a public place or is audible in a public place</em>. Find out more about this type of noise below.</div></td><td style="width:319px;height:121px;"><div> <strong>City Law Enforcement</strong></div><div>Report noise <a href="https://www.capetown.gov.za/servicerequests" target="_blank">online​<i class="icon link-external"></i>​</a>​​</div><div>Alternatively, call the call centre on <em><b>107</b></em> from a landline or,<br><em><a>021 480 7700</a></em> from a cellphone.</div></td></tr><tr><td rowspan="1" style="width:370px;"> <b>Noise nuisance</b>​ <em>that is audible to the point where it impairs the convenience or peace of a reasonable person. This is noise that may not necessarily be loud but can be irritating</em>. Find out more about this type of noise below.</td><td rowspan="1" style="width:319px;">​<strong>City Health Department – </strong> <a href="https://resource.capetown.gov.za/documentcentre/Documents/Forms%2c%20notices%2c%20tariffs%20and%20lists/Contact%20Numbers%20for%20Noise%20in%20Health.pdf" target="_blank">local Environmental Sub District</a><br>If you need to report a noise outside of office hours you can report to Law Enforcement or your local SAPS.</td></tr><tr><td rowspan="1" style="width:370px;"> <strong>Noise disturbance</strong>– <em>noise disturbances tend to be continuous and occur more frequently, but are less obvious</em>. Find out more about this type of noise below.</td><td rowspan="1" style="width:319px;">​<strong>City Health Department – </strong> <a href="https://resource.capetown.gov.za/documentcentre/Documents/Forms%2c%20notices%2c%20tariffs%20and%20lists/Contact%20Numbers%20for%20Noise%20in%20Health.pdf" target="_blank">Specialised Services</a>​<br>If you need to report a noise outside of office hours you can report to Law Enforcement or your local SAPS.<br></td></tr><tr><td style="width:370px;"> <strong>Excessive building, construction or ​demolition noise</strong>​. Find out more about this type of noise below.<br></td><td style="width:319px;"><div> <strong>Building Development Management (BDM)</strong></div><div>Contact the relevant <a href="https://resource.capetown.gov.za/documentcentre/Documents/Forms%2c%20notices%2c%20tariffs%20and%20lists/TDA%20DM%20-%20Contacts.pdf" target="_blank">BDM District Office​</a> in your area.<br>If you need to report a construction-related noise outside of office hours you can report to Law Enforcement, <a href="https://www.tda.gov.za/en/help/" target="_blank">report it online<i class="icon link-external"></i></a>, or contact your local SAPS​.<br></div></td></tr></tbody></table></div>​​​</span><span> <h2 class="sectHeading">Building, construction and demolition noise</h2> <p>The <a href="https://www.tda.gov.za/en/resources/governance-regulation/governance-regulation/" target="_blank">National Buildings Regulations<i class="icon link-external"></i>​</a> do not in any way limit working hours. However, there is a limit on the hours, during which time, construction activities (excessive noise) may not ‘<em>unreasonably disturb or interfere with the amenity of the neighbourhood.'</em></p> <h4>These hours are:​</h4> <ul><li>Sundays and public holidays</li><li>Before 6:00 and after 17:00 on Saturdays</li><li>Before 6:00 and after 18:00 on any day other than those listed above</li></ul> <h4>U​nless:</h4> <ul><li>The work is required in an emergency to protect life or property;</li><li>it is work by or on behalf of any public authority; or</li><li>when the local authority has authorised such work.</li></ul> <p>This type of noise should be reported to the relevant Building Development Management District ​Office in your area. If you are experiencing unreasonable and excessive building and construction noise during the above-mentioned hours, you will need to report it to Law Enforcement, report it o​​​nline, or contact your local ​SAPS. Find out how below.</p> <h2 class="sectHeading">​Noise disturbance vs. nuisance​​</h2> <p> <strong>A N​oise disturbance</strong> is a louder and continuous (long-term) type of noise which can be measured and comes from sources that are more permanent.<br><br><strong>Examples may include:​</strong></p> <ul><li>​Nightclubs</li><li>Industrial noise (machinery/vehicles/activity)</li><li>Church singing/bells</li><li>Calls to Mosque</li><li>An extractor fan</li><li>A generator</li></ul> <p>A noise disturbance is measured to exceed the allowable legal noise limits. Noise is considered measurable if it continues for at least 10 minutes. A decibel reading will need to be taken to enforce control.<br><br> This type of continuous noise should be reported to Environmental Health Specialised Services. Find out how below.</p> <p> <strong>A noise nuisance</strong> disturbs or impairs the convenience or peace of any person. Unlike a noise disturbance, it is not a repetitive or constant noise, but still exceeds the amount of noise allowed during the times mentioned above.<br><br><strong>Examples may include:</strong></p> <ul><li>A sparking electric fence​</li><li>Public rowdiness (shouting, screaming and/or fighting)</li><li>House parties or loud music</li><li>Animal noise (e.g. dogs barking, whimpering or fighting or a rooster crowing.)</li><li></li><li>Domestic abuse/disputes (verbal/physical)​</li><li>Any other nuisance noise​</li></ul> <p>This type of noise can be reported to Law Enforcement or to your local Environ​mental Sub District. Find out how below.<br><br>For more information on the types of noise, please see our <a href="https://resource.capetown.gov.za/documentcentre/Documents/Graphics%20and%20educational%20material/What%20is%20noise.pdf" target="_blank">What Is Noise Handbook</a>.</p> <span> <h2 class="sectHeading">​​​​​​​​​​Report</h2></span> <p>Depending on the type of noise you are experiencing, you can report it to the relevant department by following the steps below:</p> <h4>Report noise to Law Enforcement</h4> </span> <span> <div class="lrg-icon-content bordered"><div class="lrg-icon lrg-check"><p> <b>​​​​​​Follow the steps below to report noise online:</b></p><ul><li>Go to <a href="https://www.capetown.gov.za/servicerequests" target="_blank">e-S​ervices<i class="icon link-external"></i>​</a></li><li>​Create a service request</li><li>Select Law Enforcement from the group drop down menu</li><li>Select noise nuisance from the service drop down menu</li><li>Describe the noise you are experiencing</li><li>Submit</li></ul></div></div></span><br>​ <p>Alternatively, the call centre is available 24/7​, you can report noise to the Public Emergency Community Centre (PECC) on <em> <b>107</b></em> from a landline or <em> <a>021 480 7700</a></em> from a cell phone.<br><br>Your complaint will be logged on our EPIC system and routed to the appropriate office to be resolved.</p><h4>Report noise to Environmental Health</h4><p>Contact Environmental Health's Specialised Services for a noise disturbance, or your local Sub-district Office for a noise nuisance, who will then send someone over to measure the noise levels. If the noise is classified as a noise disturbance, you will be given more details on how to report it.</p><h4>Specialised Services​:<br>Noise Control</h4><p> <em>Telephone:</em><br><em><a>021 400 3781</a></em> </p><p> <b>Office hours:</b><br>Monday - Friday: 7:30 - 16:30<br>Weekends: Closed<br><br>Download the Environmental Health: <a href="https://resource.capetown.gov.za/documentcentre/Documents/Forms%2c%20notices%2c%20tariffs%20and%20lists/Contact%20Numbers%20for%20Noise%20in%20Health.pdf" target="_blank">Sub-District Offices​ Contact List</a><br><br>If you need to report a noise outside of office hours you can report it to Law Enforcement or SAPS.</p><h4>Report noise to Building development Management (BDM)​​​​​​​​​</h4><p> ​Report excessive building, construction or demolition noise to the relevant <a href="https://resource.capetown.gov.za/documentcentre/Documents/Forms%2c%20notices%2c%20tariffs%20and%20lists/TDA%20DM%20-%20Contacts.pdf" target="_blank"> ​​​BDM District O​ffice</a>​ in your area.</p><p> <b>Office hours:</b><br>Monday - Friday: 8:30 - 14:30<br> Weekends: Closed</p><p>If you need to report a noise outside of office hours you can report it to the <a href="https://www.tda.gov.za/en/help/" target="_blank">Transport Information Centre ​o​nline<i class="icon link-external"></i></a>, to Law Enforcement, or you can contact your local ​SAPS.</p>GP0|#d7f32e5f-dafb-440b-a2e3-abb95f3b9ad8;L0|#0d7f32e5f-dafb-440b-a2e3-abb95f3b9ad8|Report noise pollution;GTSet|#a7cfb90d-44ad-4426-98ce-565f79932396;GPP|#d33d4bac-828f-4051-af8d-b976c98827efYou can report noise disturbances and noise nuisances in your area to the City.

 

 

Environmental Health: Reporting Noise Contact List196943GP0|#8c7d6035-e7ea-4e28-a6e6-082bc1988a7e;L0|#08c7d6035-e7ea-4e28-a6e6-082bc1988a7e|Contact list;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#3a03f9b9-d2e9-49b1-92e1-37b654747f82;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e2017-12-31T22:00:00Z
What Is Noise? Handbook539308GP0|#dcc8214b-489e-4c99-a7e9-6bc8bda6e154;L0|#0dcc8214b-489e-4c99-a7e9-6bc8bda6e154|Handbook;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#d8892104-ce90-493e-b813-93c488f4b1d3;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e2015-12-31T22:00:00Z

 

 

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