| Apply for indigent support | Apply for indigent support | | <img alt="" src="https://resource.capetown.gov.za/cityassets/PublishingImages/City%20Connect%20Header%20Image.jpg" style="BORDER:0px solid;" /> | <div class="ExternalClass9585B82EF60C4C84A1DEAB8D3810C29C"><p>Whether you qualify for indigent support depends on your monthly household income. If your total household income is R7 500 or less per month, you could qualify for a discount on your water, sewerage, electricity, waste collection and property rates.</p>
</div> | <h2 class="sectHeading">Important information</h2><h4>The following applies to indigent support applications:</h4><ul><li>If you choose to post your application to us, ensure that you send us a certified copy of your identity document/other proof of identity. Do not send us the original document.</li><li>Once you have successfully registered as indigent, you only need to re-apply every 12 months from the date of approval.<br></li></ul>
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<i class="info note"></i> </div><div class="desc"><h4>Please note</h4><p>Council may conduct an investigation to verify any information provided with any person or organisation, and may include an on-site visit by a municipal official.</p></div></div></span>
<h2 class="sectHeading">Apply for indigent support</h2><p>
<strong>Step 1:</strong> Download the application for indigent support from the document downloads section below, or collect the form from your nearest walk-in centre.</p>
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<i class="info note"></i> </div><div class="desc"><h4>clear your debt</h4><p> If you owe the municipality money you may qualify for a once-off 100% cancellation of your debt. This only applies if you have a
<a href="https://www.capetown.gov.za/work%20and%20business/commercial-utility-services/commercial-electricity-services/prepaid-and-credit-meters">prepaid electricity meter</a>. As part of the indigent benefits, these devices will be installed at your property for free. </p></div></div></span><span>
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<b>Include the following with your application:</b></p><ul><li>proof of identification (ID/Passport)</li><li>a bank statement for the last three months and a sworn affidavit listing your bank account(s) and confirming that you do not have any other bank accounts or a sworn affidavit confirming that you do not have a bank account<br></li><li>a bond statement for the last three months for all properties owned by you or a sworn affidavit declaring that you do not have a bond account</li><li>consent to have meters installed. (Only applicable if you owe the City money and a prepaid electricity meter has not yet been installed).<br></li><li>if you have inherited the house, a copy of the estate documents</li></ul></div></div></span>
<h4>If you are employed, include the following in your application:</h4><ul><li>latest salary/wage payslip or a letter from an employer stating your income;</li><li>if you are self-employed, a sworn affidavit stating how much you earn per month; and</li><li>proof if you receive a disability grant, maintenance grant or pension.</li></ul><h4>If you are unemployed, include the following in your application:<br></h4><ul><li>a sworn affidavit stating that you are unemployed; and</li><li>a sworn affidavit stating that you have no other source of income.</li></ul><p><strong>Step 2:</strong> Once you have completed the form, you can submit via one of the following channels:</p><p>
<strong>In person</strong><br>Submit your application form at any of our
<a href="https://www.capetown.gov.za/Local%20and%20communities/See-all-City-facilities/Our-service-facilities/Walk-in%20centres">walk-in centres</a>. </p><p>
<strong>Email</strong><br>Submit your application form via email to
<a href="mailto:indigent.relief@capetown.gov.za">
<em>indigent.relief@capetown.gov.za</em></a>.<em></em></p><p>
<strong>Post</strong><br>Post your application form to:<br><br><em>Director: Revenue</em><br><em>City of Cape Town</em><br><em>PO BOX 655</em><br><em>Cape Town</em><br><em>8000</em></p>
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<i class="info note"></i> </div><div class="desc"><h4>Please note</h4><p> If you have already applied for a rates rebate as a property owner who is dependent on pension or a social grant for your livelihood, it will be cancelled and replaced with the indigent support rates rebate - provided that you have applied and qualify for indigent support.<br></p></div></div></span><span>
<h2 class="sectHeading">Contact us</h2></span>
<h4>City Call Centre</h4><p>
<em>Telephone:</em><br><em><a>0860 103 089</a></em></p> | | GP0|#9d6149c1-d493-485d-80f4-c2b8b799a399;L0|#09d6149c1-d493-485d-80f4-c2b8b799a399|Individuals;GTSet|#a7cfb90d-44ad-4426-98ce-565f79932396;GPP|#8654e611-7eaa-4a32-9efa-47748ee5797d;GPP|#54dbab3a-0b2f-4602-8af5-3d651c59a5f4 | | | | | | | | | | | | | | | | Find out if you qualify as an indigent, you may be entitled to discounts for water, electricity and rates. | 0 |
