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Submit a claim against the City<h2 class="sectHeading">Submit a claim</h2> <span> <div class="notification with-heading dark-copy pink bg-light-grey"><div class="graphic with-border"> <i class="info note">​​​</i> </div><div class="desc"><h4>services suspended</h4><p>Due to the <a href="https://www.capetown.gov.za/Family%20and%20home/personal-health/contagious-and-chronic-diseases/coronavirus">Coronavirus (COVID-19) outbreak</a>, our offices are closed until further notice. You can send all your documentation to us via email or post (details below), deliveries will not be accepted.</p></div></div> </span> <p>To submit a claim download, print and complete the relevant form from the document downloads section below and submit to the Insurance Department using one of the following methods:</p><h4>Public liability claim</h4><p>This form must be completed when the incident is reported or a claim is lodged.</p><p>Forms must be emailed to: <em><a href="mailto:charlene.harmse@capetown.gov.za">charlene.harmse@capetown.gov.za</a> </em></p><h4>Third-party motor insurance claim</h4><p>This form must be completed when a motor claim is lodged by a third party for an incident with a City of Cape Town (Council) vehicle.</p><p>Forms must be emailed to: <a href="mailto:craig.hannigan@capetown.gov.za">craig.hannigan@capetown.gov.za</a> </p><h4>You can also deliver the completed form by hand or post to:</h4><p> <em>Insurance Department </em><br><em>Ground Floor</em><br><em>Brackenfell Civic Centre</em><br><em>Cnr Paradys Street and Old Paarl Road</em><br><em>Brackenfell </em><br><em>7560</em></p><p>The Insurance Department will acknowledge receipt of your letter and request a full report from the department that you are lodging the claim against. </p><p> As is procedure for the investigation, you will be updated with the progress of your claim.</p> <span> <div class="notification with-heading dark-copy pink bg-light-grey"><div class="graphic with-border"> <i class="info note">​​​</i> </div><div class="desc"><h4>Please note</h4><p>The procedure for submitting claims is governed by the provisions of the <a href="http://www.gov.za/documents/institution-legal-proceedings-against-certain-organs-state-act" target="_blank">Institution of Legal Proceedings against certain Organs of State, Act No 40 of 2002<i class="icon link-external"></i></a>.</p></div></div></span> <h2 class="sectHeading">​​​​​​​​​​Contact us</h2><h4>Charlene Harmse</h4><p> <em>Email:</em><br><a href="mailto:charlene.harmse@capetown.gov.za"><em>charlene.harmse@capetown.gov.za</em></a></p><h4>Craig Hannigan</h4><p> <em>Email:<br><a href="mailto:craig.hannigan@capetown.gov.za">craig.hannigan@capetown.gov.za</a> </em>  </p><h4>Mikhaila Reagon</h4><p> <em>Email</em><br><em><a href="mailto:mikhaila.reagon@capetown.gov.za">mikhaila.reagon@capetown.gov.za</a> </em></p><h4>Mandy Zeeman</h4><p> <em>Email:</em><br><a href="mailto:mandy.zeeman@capetown.gov.za"><em>mandy.zeeman@capetown.gov.za</em></a><em> </em></p><h4>Ryan Rudolph</h4><p> <em>Email:</em><br><a href="mailto:ryan.rudolph@capetown.gov.za"><em>ryan.rudolph@capetown.gov.za</em></a><em> </em></p><h4>City Call Centre</h4><p> <em>Telephone:</em><br><em><a>0860 103 089</a></em></p>GP0|#6e936e5d-8345-4ec7-bb0a-a6833a58cc4a;L0|#06e936e5d-8345-4ec7-bb0a-a6833a58cc4a|Complaints and claims against the City;GTSet|#a7cfb90d-44ad-4426-98ce-565f79932396;GPP|#1b55b434-a2ae-4e69-8f9e-f13081f551c3Submit an insurance claim against the City

 

 

Public Liability Insurance Claim Form (Afrikaans)477741GP0|#f0b069a9-84bd-4629-943b-3e3dfa0685a7;L0|#0f0b069a9-84bd-4629-943b-3e3dfa0685a7|Application form;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#3a03f9b9-d2e9-49b1-92e1-37b654747f82;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e2020-09-10T22:00:00Z
Public Liability Insurance Claim Form (English)477776GP0|#f0b069a9-84bd-4629-943b-3e3dfa0685a7;L0|#0f0b069a9-84bd-4629-943b-3e3dfa0685a7|Application form;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#3a03f9b9-d2e9-49b1-92e1-37b654747f82;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e2020-09-11T10:00:00Z
Third Party Motor Insurance Claim Application Form (Afrikaans)472579GP0|#f0b069a9-84bd-4629-943b-3e3dfa0685a7;L0|#0f0b069a9-84bd-4629-943b-3e3dfa0685a7|Application form;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#3a03f9b9-d2e9-49b1-92e1-37b654747f82;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e2020-09-09T22:00:00Z
Third Party Motor Insurance Claim Application Form (English)474819GP0|#f0b069a9-84bd-4629-943b-3e3dfa0685a7;L0|#0f0b069a9-84bd-4629-943b-3e3dfa0685a7|Application form;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#3a03f9b9-d2e9-49b1-92e1-37b654747f82;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e2020-09-10T10:00:00Z

 

 

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