City of Cape Town Link

Use WhatsApp to report water and sanitation service requests

<p>During this time where Cape Town is experiencing heavy rain, residents are reminded to log sewer overflows and any other water and sanitation related matters immediately using one of the City’s official reporting channels, such as WhatsApp on 060 018 1505, so it can be resolved in the shortest possible time.<br></p>

<p>The City’s Water and Sanitation Directorate is encouraging residents to report Water and Sanitation defects such as sewer overflows and spills so it can be attended to in the shortest time possible.</p><p>‘We need residents to be our eyes and ears on the ground to report concerns/defects so it can be addressed by our relevant maintenance teams. With WhatsApp being so easily accessible and convenient to most, reporting these incidents is only a couple of clicks away. Residents are able to provide a description of the concern, the location thereof and upload photographs to guide our teams in order to resolve the matter in the shortest time possible.<br></p><p>‘Residents are also reminded that we are currently experiencing an influx of complaints due to heavy rainfall especially where rain is entering the sewer network and in some cases, overflowing storm water systems. There are also instances where teams may not be able to respond to service requests as soon as they would like due to factors such as traffic delays and incidents caused by the current type of inclement weather, safety concerns and they need to arrange security to escort them. In such cases, residents are assured the teams will be deployed to clear sewer blockages as soon as it is safe and possible to do so,’ said the City’s Mayoral Committee Member for Water and Sanitation, Councillor Zahid Badroodien.<br></p><p><span></span></p><figure class="subtopic-fullsize-img"><img class="responsive" src="https://resource.capetown.gov.za/cityassets/Media%20Images%202/Delft%20sewer%20job1.jpg" alt="" style="width:1045px;" /></figure><strong>Where can I log water and sanitation service requests?</strong><p></p><div><div>Report blocked sewers, pump station failures, vandalism to the sewage reticulation infrastructure and sewage overflows using one of the following channels (Please provide the street address, and get a reference number):</div><div><ul><li>WhatsApp 060 018 1505</li><li>Online: www.capetown.gov.za/servicerequests</li><li>Email water@capetown.gov.za</li><li>SMS 31373 (maximum 160 characters. Standard rates apply)</li><li>Call 0860 103 089</li><li>Visit a City walk-in centre (see www.capetown.gov.za/facilities to find the one closest to you)</li></ul></div><div><strong>Note: </strong></div><div><ul><li>Please provide a street address, or closest landmark and contactable number should the team need to reach you. </li><li>You can submit photographs of the incident via WhatsApp, online and email.</li></ul></div><div><strong><span><figure class="subtopic-fullsize-img"><img class="responsive" src="https://resource.capetown.gov.za/cityassets/Media%20Images%202/Report-Water-issues-UPDATED.png" alt="" style="width:1425px;" /></figure></span></strong><strong>What residents can do to help sanitation services:</strong></div><div><ul><li>Don't flush anything other than human waste and toilet paper. See www.capetown.gov.za/blocked-sewers.</li><li>Use the City’s solid waste services provided to get rid of your waste, not drains. Waste that gets into the sewer pipes will block it and put strain on and damage the infrastructure related to the conveyance and treatment of sewage across the City such as pump stations and WWTWs which are very costly to repair.</li><li>Check for illegal stormwater-to-sewer cross-connections on properties, where rainwater is channelled from roofs, gutters, and paved or hard yard surface areas into sewer drains. Ingress of rainwater and items such as litter, material, builders’ rubble, fats, and sanitary ware, cause sewers to overflow especially when it rains.</li><li>Report sewer blockages and overflows so they can be cleared in a reasonable timeframe, given the current power situation.</li><li>Report vandalism to the sewage reticulation system.<br><br></li></ul></div></div>

2023-06-18T22:00:00Z

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