| Stay in the know: How to check for water disruptions in your area | Stay in the know: How to check for water disruptions in your area | | <img alt="" src="https://resource.capetown.gov.za/cityassets/PublishingImages/Commercial%20Water%20and%20Sanitation%20Concessions%20and%20Rebates%20Header.jpg" style="BORDER:0px solid;" /> | <p>Are you experiencing a water supply disruption or unsure if water repairs in your area are in progress? Residents can now get the latest updates directly from the Water and Sanitation Directorate by following the City’s WhatsApp Channel or City Alerts on X. You can also stay informed by downloading the City App, visiting the City’s website or contacting the our call centre. <br></p> | <p>The City is constantly looking for ways to make information more readily available and timeous, to keep the public well informed about planned water maintenance, as well as unplanned water repairs and disruptions that could affect them temporarily.</p>Planned water supply disruptions are scheduled in advance to allow for proactive maintenance or upgrades to infrastructure. Updates are typically published on a weekly basis to allow residents enough time to prepare for disruptions in the upcoming week.<p></p><p>Unplanned water supply disruptions occur due to unforeseen events, such as pipe bursts or urgent repairs. Work being done to restore water supply in affected areas is communicated on a daily basis, with progress updates published frequently throughout the day.</p><p>For both planned and unplanned disruptions, the City shares essential information, including the start time, location, affected areas, description of the cause or type of work being undertaken and the current status of repairs.</p><p><span></span></p><figure class="subtopic-fullsize-img"><img class="responsive" src="https://resource.capetown.gov.za/cityassets/Media%20Images%202/Stay%20in%20the%20know%20How%20to%20check%20for%20water%20disruptions%20in%20your%20area%201.jpeg" alt="" style="width:1900px;" /></figure>Currently these updates are available to the public on these City platforms: <p>• City App <br>The daily water disruptions list is posted under Alerts and updated in regular intervals. The City app is available for download in the Apple App Store and Google Play Store. Residents can also use the app to log service requests and log into e-Services to view or pay municipal bills.</p><p>• City Alerts <br>Follow @CityofCTAlerts on X (formerly Twitter) for new posts on water disruptions and traffic updates. This one-way communication platform is used to broadcast official City updates with a summary of the most relevant information, as frequently as possible.</p><p>• City’s Call Centre <br>When calling the City Call Centre on 0860 103 089, after selecting your preferred language, follow these steps for the latest information: </p><p>1. Press 2 for Water and Sanitation, Roads and Stormwater related complaints <br>2. Press 1 for Water and Sanitation related complaints<br>3. Press 9 to listen to a list of areas currently experiencing planned or unplanned water repairs and disruptions in Cape Town. </p><p>• City’s Whatsapp Channel <br>Follow this link from your cellphone to connect to the City of Cape Town’s channel on WhatsApp: <a href="https://whatsapp.com/channel/0029Va4u2lQLo4hckeStCE0t" style="text-decoration:underline;"><font color="#0066cc">https://whatsapp.com/channel/0029Va4u2lQLo4hckeStCE0t</font></a><span style="text-decoration:underline;"> <span></span></span></p><p><span></span></p><figure class="subtopic-fullsize-img"><img class="responsive" src="https://resource.capetown.gov.za/cityassets/Media%20Images%202/Stay%20in%20the%20know%20How%20to%20check%20for%20water%20disruptions%20in%20your%20area%202.jpeg" alt="" style="width:1581px;" /></figure><p>‘In addition to the R224 million set aside to replace 50km of water pipes to improve water infrastructure, Water and Sanitation teams also repair unplanned pipe bursts daily. </p><p>‘Water maintenance and repairs are completed in the shortest time possible however, there are times where delays may be experienced due to external factors such as safety risks to staff, limited accessibility of pipes due to underground services, tree roots and ground composition. In such cases, communication to residents is prioritised. By staying tuned in to these updates, residents can track the status of repairs easily, checking progress throughout the day until water supply is restored,’ said Mayoral Committee Member for Water and Sanitation, Councillor Zahid Badroodien. </p><p>Residents are advised to log a service request if they continue to experience low water pressure or disruptions once repairs have been completed. </p><p>It is normal for water to appear discoloured briefly after pipe repairs. If this happens, let the water run clear: it is safe to drink. </p><p>Any air pockets in the pipeline will also dissipate as you let the water run. Often sand and air can become trapped in the pipes once work is completed, causing discolouration, which is resolved as the pipelines are flushed.</p><p> </p><p>End<br></p> | 2024-11-06T22:00:00Z | GP0|#1d539e44-7c8c-4646-887d-386dc1d95d70;L0|#01d539e44-7c8c-4646-887d-386dc1d95d70|City news;GTSet|#62efe227-07aa-45e7-944c-ceebacca891d | | | | | GP0|#42305b06-67ec-4657-9272-641a0ea14201;L0|#042305b06-67ec-4657-9272-641a0ea14201|water supply;GTSet|#2e3de6c1-9951-4747-8f53-470629a399bb | 1 | | | | | | | | | | Media Office, City of Cape Town | 0 |
