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Ombud’s walk-in services available once more<p>‘With the reopening of our walk-in service, the City’s Ombud services are once again even more accessible to Cape Town residents. The Ombud services were continued remotely via online and telephone channels while the national Covid-19 hard lockdown regulations were in effect. During this time, as a means to bring services closer to Cape Town residents despite the trying conditions, an SMS channel was launched. </p><p>‘Residents are now able to send a message to <strong>44781 </strong>(standard rates apply) to lodge a complaint or for more information on how to lodge a complaint.</p><p>‘It is important that our services are accessible, especially to the most vulnerable residents. We have to offer services in the ways and channels that our residents find most useful. For some, that means sending an SMS and for others, visiting our conveniently-located counter,’ said the City’s Ombudsman, Vusumzi Magwebu. <br> <br><strong>Operating hours:</strong><br>08:00 - 16:00, Monday to Friday (excluding weekends and public holidays)</p><p><strong>Counter queries and physical address:</strong><br>Third floor, Tower Block,<br>Cape Town Civic Centre,<br>12 Hertzog Boulevard </p><p>(Wheelchair access via the Ground Floor, Tower Block, 12 Hertzog Boulevard)</p><p><strong>Contacts</strong><br>Tel: 021 400 5487 or 1944 <br>SMS: 44781 (standard rates apply)<br>Website: <a href="http://www.capetown.gov.za/ombudscomplaints" target="_blank">http://www.capetown.gov.za/ombudscomplaints</a><br>Email: <a href="mailto:ombudsdirect@capetown.gov.za" target="_blank">ombudsdirect@capetown.gov.za</a></p><p>Fax: 021 400 5952<br><strong>Post: The Office of the City Ombudsman </strong><br>PO Box 298 <br>Cape Town <br>8000<br> <br>For more information, please visit: <a href="http://www.capetown.gov.za/City-Connect/Report/Lodge-a-formal-complaint/Lodge-a-complaint" target="_blank">http://www.capetown.gov.za/City-Connect/Report/Lodge-a-formal-complaint/Lodge-a-complaint</a><br> <br> <br><strong>End</strong><br></p>2021-10-12T22:00:00ZGP0|#1d539e44-7c8c-4646-887d-386dc1d95d70;L0|#01d539e44-7c8c-4646-887d-386dc1d95d70|City news;GTSet|#62efe227-07aa-45e7-944c-ceebacca891dGP0|#e01d78aa-26ee-4709-8494-b4f71d365032;L0|#0e01d78aa-26ee-4709-8494-b4f71d365032|Ombudsman;GTSet|#2e3de6c1-9951-4747-8f53-470629a399bb;GP0|#e2c4d983-bbfc-4d41-ae56-89aacd57eb6e;L0|#0e2c4d983-bbfc-4d41-ae56-89aacd57eb6e|walk-in centre10

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