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Logging your own water meter readings is a click or call away<p>More than 673 000 meters are recording an amount of water being used at properties across the City. If you know how to read your water meter, you can monitor your water usage, prevent water wasted through undetected leaks and avoid unexpected high bills.</p><p>Regularly reading meters can help residents identify spikes in water usage that could signify a leak, to avoid unwanted surprises when the next monthly bill arrives. </p><p>‘As residents, we are all encouraged to manage our water usage responsibly so that together we maintain a sustainable level of water use and avoid wasting water. </p><p>‘By sharing these tips on how to read your meter and log your own readings, the City is empowering our residents with the tools needed to help manage the water they use and avoid bill shocks due to undetected leaks. There are also useful tips on how to find and fix leaks on your property. We encourage residents to use this information to help manage their usage,’ said Mayoral Committee Member for Water and Sanitation Councillor Zahid Badroodien. <br> <br><strong>You can use one of the following channels to submit your water readings:</strong></p><ul><li><div style="text-align:left;">E-services: <a href="https://eservices.capetown.gov.za/irj/portal" target="_blank">https://eservices.capetown.gov.za/irj/portal</a></div></li><li><div style="text-align:left;">Online: <a href="http://www.capetown.gov.za/servicerequests/" target="_blank">www.capetown.gov.za/servicerequests/</a></div></li><li><div style="text-align:left;">Call: 0860 103 089 </div></li><li><div style="text-align:left;">Visit: City walk-in centres </div></li></ul><p>There is a five day period every month in which readings need to be submitted, based on the billing cycle. Customers who register via E-Services are notified via their profile when they can submit readings.</p><p>Customers who want to provide their readings via other platforms like the Call Centre, will need to enquire what their reporting ‘window period’ is to submit readings.</p><p>Customers can also visit the Customer Interaction Centres near them to provide their reading in person.</p><p><strong>How to read my meter?</strong></p><ul><li><div style="text-align:left;">Open your water meter box. If the lid is closed, you can usually open it with something like a screwdriver.</div></li><li><div style="text-align:left;">No matter what type of water meter it is, the black numbers represent thousands of litres, called kilolitres, and red numbers represent litres.</div></li><li><div style="text-align:left;">Water charges are based on the number of kilolitres of water used on the property every month. If you are submitting your own readings to the City (e.g. if your meter is difficult for meter readers to access), you only need to supply the black numbers when submitting your reading.</div></li><li><div style="text-align:left;">Water meters continually record the amount of water that passes into a property throughout the lifespan of the meter. The tally on the meter does not reset from month to month. Subtract the previous reading from your current reading to determine usage for the period between readings. </div></li></ul><p><strong>For more information on how to read your meter, see these videos and leaflet/s: </strong></p><p>English: <a href="https://youtu.be/9LCaf2tkyDI" target="_blank">https://youtu.be/9LCaf2tkyDI</a><br>Afrikaans: <a href="https://youtu.be/rl2q3ydEpq4" target="_blank">https://youtu.be/rl2q3ydEpq4</a><br>IsiXhosa: <a href="https://youtu.be/xj0JXKhU57w" target="_blank">https://youtu.be/xj0JXKhU57w</a><br>Leaflet: <a href="https://bit.ly/3rWORCF" target="_blank">https://bit.ly/3rWORCF</a> </p><p>Leaflets are on the Water and Sanitation education resources page, and the English, Afrikaans and Xhosa versions are on the website.</p><p><strong>Visit </strong><a href="http://www.capetown.gov.za/savewater" target="_blank">www.capetown.gov.za/savewater</a> </p><p><strong>Monitoring your meter readings to check how much you're using or to confirm a leak </strong></p><ul><li><div style="text-align:left;">Check how much the numbers on the meter increase to see how much water is being used. Monitor this on a regular basis e.g. weekly or monthly, and keep a written record.</div></li><li><div style="text-align:left;">To check if you have a leak, first stop all water use in the house and note how much the meter reading is. Then wait about 15 minutes, and check the meter reading again. If the numbers have gone up, it means you probably have a leak.</div></li></ul><p><strong>You can help the City get an accurate reading for your water meter by doing the following:</strong></p><ul><li><div style="text-align:left;">Make sure you know where your water meter is located – it could be within your property boundary, or beyond the boundary, on the Council side.</div></li><li><div style="text-align:left;">Your water meter should be accessible to City officials at all times.</div></li><li><div style="text-align:left;">Make sure it is not obstructed (e.g. by sand or weeds) and is easy to access and read.</div></li><li><div style="text-align:left;">If your water meter is behind locked gates, or if dogs prevent the meter readers from taking a reading, you can submit the reading Yourself (see above).</div></li><li><div style="text-align:left;">Alternatively, ask the City to relocate your meter to the outside of your property, via the City's Service Requests application, to prevent repeated estimations.</div></li></ul><p><strong>What are estimated readings on my bill?</strong></p><p>When the City can’t read your meter on a particular month, we will look at how much the property normally uses for that time of year, and bill the account based on average use. </p><p>This method is done throughout the world, to prevent delays in billing and residents’ accounts from accumulating. If accounts accumulate, and residents do not take this into account during their household spending, it can result in unpaid debts, and actions to restrict consumption at the property. The City’s water billing system is sound and accurate.</p><p><br><strong>End</strong></p><p> </p>2022-04-27T22:00:00ZGP0|#1d539e44-7c8c-4646-887d-386dc1d95d70;L0|#01d539e44-7c8c-4646-887d-386dc1d95d70|City news;GTSet|#62efe227-07aa-45e7-944c-ceebacca891dGP0|#1dd9e41a-1b2e-47c2-947b-d96eb03fff1a;L0|#01dd9e41a-1b2e-47c2-947b-d96eb03fff1a|water meter;GTSet|#2e3de6c1-9951-4747-8f53-470629a399bb;GP0|#1f234d93-1a27-4879-8fc5-414cc25e6bbf;L0|#01f234d93-1a27-4879-8fc5-414cc25e6bbf|water leaks10

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