| Have your say during City’s annual water and sanitation customer survey | Have your say during City’s annual water and sanitation customer survey | | <img alt="" src="https://resource.capetown.gov.za/cityassets/PublishingImages/%28Treasury%29%20Policies%20and%20publications%20Header.jpg" style="BORDER:0px solid;" /> | <p>Every year, the City’s Water and Sanitation Directorate conducts a survey to assess the satisfaction levels of its residents and businesses, aligning with the best practices to enhance service delivery. <br></p> | <p style="text-align:justify;">The Water and Sanitation Directorate is set to kick off its annual Customer Satisfaction Survey from April 2024, concluding by June 2024. With a targeted sample size of 4000, including 3700 formal and informal residents (including backyarders) and 300 businesses, the survey aims to gather comprehensive feedback.</p><p>This year, the City has contracted the services of Kantar, an independent research agency to conduct the survey. Residents in South Peninsula, Panorama, Eastern Helderberg, Khayelitsha, Central Cape Town and Klipfontein regions may expect visits from representatives in the upcoming weeks, while businesses will be surveyed via telephone.<br> <br> The survey is designed to assess customer satisfaction based on commitments outlined in the Water and Sanitation Directorate's Customer Service Charter. It serves as a crucial tool in identifying areas for improvement and enhancing service delivery to the residents of Cape Town.</p><p style="text-align:justify;">Your feedback will help in:</p><ul><li>Understanding residents' experiences with the City's water and sanitation services</li><li>Determining acceptable levels of service perception and satisfaction</li><li>Identifying areas in need of improvement</li><li>Addressing unmet needs in formal, informal, and business sectors</li><li>Evaluating the effectiveness of marketing campaigns and communication strategies</li></ul><p style="text-align:justify;">'Participation is key, as your views will shape future initiatives. The survey will cover aspects of service delivery, such as drinking water, sewage, stormwater management, billing, and Contact Centre services. It should take approximately 30 minutes to complete. Rest assured, all information provided will be kept strictly anonymous and treated with utmost confidentiality,' said the City's Mayoral Committee Member for Water and Sanitation, Councillor Zahid Badroodien. </p><p style="text-align:justify;">If you encounter anyone claiming to represent Kantar and have doubts about their identity, please contact the City's Call Centre at 0860 103 089 for verification. Your active participation will contribute to enhancing services for the entire community.</p><p> </p><p><strong>End</strong></p><p><br></p> | 2024-04-15T22:00:00Z | GP0|#1d539e44-7c8c-4646-887d-386dc1d95d70;L0|#01d539e44-7c8c-4646-887d-386dc1d95d70|City news;GTSet|#62efe227-07aa-45e7-944c-ceebacca891d | | | | | GP0|#68c6f2c0-43e8-4b23-ac9b-11a813bbb8b1;L0|#068c6f2c0-43e8-4b23-ac9b-11a813bbb8b1|have your say;GTSet|#2e3de6c1-9951-4747-8f53-470629a399bb;GP0|#352cb5da-6a34-4bf4-959d-14dc8987a2b4;L0|#0352cb5da-6a34-4bf4-959d-14dc8987a2b4|water and sanitation;GTSet|#2e3de6c1-9951-4747-8f53-470629a399bb | 1 | | | | | | | | | | | 0 |
