Customers reminded of rapid revenue office Covid-19 closures, when required
27 July 2021
The City of Cape Town reminds customers that our customer offices, including walk-in revenue and motor vehicle registration centres across the metro, are subject to rapid closures due to Covid-19 regulations, when required. There are also factors that affect staff and contractor transport, such as the taxi violence. This leads to operational delays. Please phone ahead prior to visiting an office. The City communicates to members of the public as soon as the offices are open.
When rapid Covid-19 office closures occur, the City is required by law and based on the professional advice from the Occupational Health and Safety officials, to deep-clean the office before it is reopened to the public.
‘In addition to the sudden Covid-19 office closures, some of the City’s offices may open later in the day if there are factors affecting staff or contractors travelling to work, as has been the case with the minibus taxi conflict. To avoid any unnecessary delays, please plan your trip by phoning ahead of time to check if the office is open, or visit an alternative office closest to you. The City communicates to members of the public, through our CTAlerts page on Twitter, as soon as the office is open. We thank customers for their understanding,’ said the City’s Mayoral Committee Member for Finance and Executive Deputy Mayor, Alderman Ian Neilson.
Tips:
Please plan ahead. Check your licence disc renewal date. Please start renewing now for licences expiring in August 2021.
Please plan for a turnaround time of approximately four to six weeks currently from application to receipt of the licence when applying online via e-Services.
Customers are reminded that fines are nationally determined and the City may not unilaterally write off fines.
Social distancing is required and must be adhered to and masks are compulsory.
Motorists only need their ID for motor vehicle licensing renewals.
To check customer office operating hours, please visit the Operations and Service Notifications document on the City’s website. The City communicates Covid-19 operational updates as fast as possible on CTAlerts on Twitter.
Motorists are reminded that they are not allowed to drive an unlicensed vehicle or a vehicle where a valid licence disc is not displayed.
Motorists are further reminded to update their cell phone numbers and email addresses when applying and paying for their licences online and at licensing offices as they will be receiving renewal reminders via their cell phones or email addresses.
Senior citizens, pregnant customers and customers with disabilities are urged to move to the front of the queue where they will be assisted as soon as possible.
Contacts
For municipal and City rental payments:
EFTs: Select the City as a bank-listed beneficiary. Use only your nine-digit municipal account number as reference
Retailers: Shoprite, Checkers, USave, Pick n Pay, PEP, Ackermans, Lewis, Top It Up, Woolworths and selected Spar shops
ATM: contact your bank to add the City as an ATM beneficiary
End
Published by:
City of Cape Town, Media Office
