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252 Media items

    City Customer Interaction Centres closed for Women’s Day

    City Customer Interaction Centres closed for Women’s Day

    05 August 2026

    ​The City's Customer Interaction Centres will be closed for Women’s Day

    City Customer Interaction Centres closed on 16 June public holiday

    City Customer Interaction Centres closed on 16 June public holiday

    12 June 2026

    ​The City’s Customer Interaction Centres will be closed on Tuesday,16 June 2026, for the Youth Day public holiday

    Almost 700 new trading opportunities open across Cape Town after Council approves plans

    Almost 700 new trading opportunities open across Cape Town after Council approves plans

    28 May 2026

    Today’s approval means nearly 700 more opportunities for residents to earn an income

    City's Goodwood customer office permanently closed, other options available

    City's Goodwood customer office permanently closed, other options available

    28 May 2026

    Residents are encouraged to check the City’s website or call ahead before visiting the nearest office

    Protect Your Hearing, Protect Your Health

    Protect Your Hearing, Protect Your Health

    30 April 2026

    The world marked International Noise Awareness Day (INAD) on 29 April

    City’s eServices offline on 1 May 2026

    City’s eServices offline on 1 May 2026

    28 April 2026

    The City of Cape Town would like to inform residents and the public that the City’s eServices portal will be unavailable from midnight on Friday, 1 May 2026 to 07:00 on Saturday, 2 May 2026

    Safety and Security reporting feature comes to the City’s App

    Safety and Security reporting feature comes to the City’s App

    20 April 2026

    ​The new Safety and Security functionality on the City App allows the public to log certain categories of by-law and policing incidents

    Some City services offline for system maintenance

    Some City services offline for system maintenance

    14 April 2026

    The City advises residents that its SAP and eServices system will be offline over the coming weekend, 18 to 20 April 2026, for necessary system maintenance.

    City’s Mobile Office heading to Somerset West next week

    City’s Mobile Office heading to Somerset West next week

    20 March 2026

    The City’s Customer Relations Department’s mobile team will assist residents with logging queries and service requests electronically.

    City office closures March to May 2026

    City office closures March to May 2026

    19 March 2026

    The City's Customer Interaction Centres will be closed on certain days during the next few months

    Apply now for City indigent and pensioner support

    Apply now for City indigent and pensioner support

    12 March 2026

    Help is available and we encourage indigent residents and pensioners to apply for support with service and rates costs

    Cape Town to lower property rates formula by 10,2% following GV2025

    Cape Town to lower property rates formula by 10,2% following GV2025

    19 February 2026

    The lower rate-in-rand is among several proposed measures to help keep property rates increases to a minimum for most homeowners

    Pensioner, indigent assistance available, thank you for account payments

    Pensioner, indigent assistance available, thank you for account payments

    04 February 2026

    ​The City would like to remind residents that support is available to those who are struggling financially.

    City’s e-Services offline from 24 to 29 December 2025

    City’s e-Services offline from 24 to 29 December 2025

    10 December 2025

    ​The City of Cape Town would like to inform residents and the public that the City’s e-Services portal will be unavailable from 12:00 on Wednesday, 24 December 2025 to 06:30 on Monday, 29 December 2025

    Apply now! City indigent and pensioner support: everything residents need to know

    Apply now! City indigent and pensioner support: everything residents need to know

    20 November 2025

    We’re asking our indigent residents and pensioners to apply for help with service and rates costs

    Recreation and Parks expands fleet with new cherry pickers

    Recreation and Parks expands fleet with new cherry pickers

    16 November 2025

    The Department currently operates more than 550 vehicles across the city, including LDVs, tractors, mowing trucks and grab trucks.

    City’s eServices will be offline from this afternoon until Saturday afternoon

    City’s eServices will be offline from this afternoon until Saturday afternoon

    14 November 2025

    The City of Cape Town would like to inform residents and the public that the City’s eServices portal will be unavailable

    Good news: WhatsApp is back for water and electricity fault reporting and service requests

    Good news: WhatsApp is back for water and electricity fault reporting and service requests

    19 September 2025

    The City of Cape Town wants to inform residents that WhatsApp is available again for water and electricity fault reporting and service requests.

    City contact centres intermittently unable to receive phone calls due to maintenance

    City contact centres intermittently unable to receive phone calls due to maintenance

    17 September 2025

    The City's contact centres will be intermittently impacted for an estimated four-hour period while for maintenance

    Receive emailed accounts: City customers urged to submit account number, cell phone number and email address

    Receive emailed accounts: City customers urged to submit account number, cell phone number and email address

    01 September 2025

    From 31 December 2025, the City will only send emailed accounts and it will no longer send bills via the postal service

    City’s Coastal Management Branch takes over Miller’s Point and Soetwater Resorts

    City’s Coastal Management Branch takes over Miller’s Point and Soetwater Resorts

    22 August 2025

    The City of Cape Town has taken over the management of Miller’s Point Resort and Soetwater Resort.

    e-Services maintenance: 3 August 2025

    e-Services maintenance: 3 August 2025

    01 August 2025

    The fault reporting tool and some e-Services functions will be unavailable on Sunday, 3 August 2025 due to essential maintenance.

     City of Cape Town website temporarily unavailable

    City of Cape Town website temporarily unavailable

    24 July 2025

    City of Cape Town website temporarily unavailable

    World Food Safety Day: some heroes wear lab coats

    World Food Safety Day: some heroes wear lab coats

    07 June 2025

    Over a 10-month period since July 2024, the laboratory received 4 853 samples that were subjected to 17 759 analyses. The sample results yielded an overall compliance rate of 84,55%.

    WhatsApp unavailable for fault reporting and service requests until further notice

    WhatsApp unavailable for fault reporting and service requests until further notice

    06 June 2025

    The City of Cape Town wants to inform residents that WhatsApp will be unavailable

    Mayor Hill-Lewis honours Elsies River tenants who pay their way

    Mayor Hill-Lewis honours Elsies River tenants who pay their way

    15 May 2025

    ​The City recognised 50 of its senior Community Residential Unit (CRU) tenants.

    Local informal traders invited to apply for a spot at Tygerberg Nature Reserve

    Local informal traders invited to apply for a spot at Tygerberg Nature Reserve

    15 May 2025

    An exciting opportunity for local informal traders to showcase and sell their products at the City's Tygerberg Nature Reserve.

    Register for upcoming trading opportunities at Green Point Market

    Register for upcoming trading opportunities at Green Point Market

    12 May 2025

    Interested traders are encouraged to register on the City’s e-services portal to view and apply for available trading opportunities.

    Send an SMS or email with your account number, contact details to switch to emailed accounts

    Send an SMS or email with your account number, contact details to switch to emailed accounts

    14 April 2025

    All residents should note the deadline to switch to emailed municipal accounts before 31 December 2025

    City Customer Interaction Centre closures March to May 2025

    City Customer Interaction Centre closures March to May 2025

    14 March 2025

    The Customer Interaction Centres at our municipal offices will be closed on certain days during the next few months

    City App roadshow set to empower Lwandle residents

    City App roadshow set to empower Lwandle residents

    09 March 2025

    ​The City of Cape Town’s Mayoral Committee Member for Corporate Services, Alderman Theresa Uys, visited the Lwandle Community Hall in Strand

    City cuts more red tape with online Energy Services Application

    City cuts more red tape with online Energy Services Application

    06 March 2025

    The new platform can be used to apply for electricity services such as a new supply, additional meter, replacement or upgrading of existing meters among others.

    Emailed accounts: As easy as sending an SMS or email to make the switch

    Emailed accounts: As easy as sending an SMS or email to make the switch

    27 February 2025

    ​The City will no longer send printed bills via the South African Postal Service after 31 December 2025 as part of its efforts to move accounts to email

    City Health records 55% increase in food-related service requests

    City Health records 55% increase in food-related service requests

    22 January 2025

    Most complaints relate to dates of durability (or what people perceive as expired foodstuff), unhygienic conditions at food premises and food quality concerns.

    City reminds residents of Ocean View Customer Interaction Centre closure

    City reminds residents of Ocean View Customer Interaction Centre closure

    23 December 2024

    The decision to close the office was made after long deliberations, it was advertised and also discussed at open meetings of the subcouncil.

    City reminds residents to do business online this busy December

    City reminds residents to do business online this busy December

    20 December 2024

    The City’s Customer Interaction Centres are usually busier over the festive period as many residents choose this period to pay their municipal accounts, renew licence discs and attend to other urgent business

    Contact Centre operating hours adjusted for festive season

    Contact Centre operating hours adjusted for festive season

    17 December 2024

    ​The City wants to remind residents that the Contact Centre operating hours for accounts and general inquiries have been adjusted for the festive season from yesterday, 16 December 2024 to 6 January 2025

    Contact Centre operating hours adjusted for festive season

    Contact Centre operating hours adjusted for festive season

    12 December 2024

    The Contact Centre’s operating hours for accounts and general enquiries will be adjusted in line with historically lower call volumes in the evenings and over weekends during the festive season

    Closure of Ocean View Customer Interaction Centre

    Closure of Ocean View Customer Interaction Centre

    10 December 2024

    Residents are encouraged to visit another interaction centre, particularly the new Fish Hoek Customer Interaction Centre, and to make use of the City’s various, convenient online options

    City recognises tenants who pay their way

    City recognises tenants who pay their way

    19 November 2024

    The City recognised 50 of its Manenberg Community Residential Unit (CRU) tenants who have consistently paid their rent over the past few years.

    Remember to pay your municipal accounts this holiday season

    Remember to pay your municipal accounts this holiday season

    12 November 2024

    We urge our customers to please set aside money for their municipal accounts as without this income, we cannot provide services. The income we get from rates and tariffs pays for service delivery

    Stay in the know: How to check for water disruptions in your area

    Stay in the know: How to check for water disruptions in your area

    07 November 2024

    Residents can now get the latest updates directly from the Water and Sanitation Directorate by following the City’s WhatsApp Channel or City Alerts on X.

    Use the City’s online options this busy holiday season

    Use the City’s online options this busy holiday season

    31 October 2024

    We remind residents to keep the busy holiday season in mind when visiting a City interaction centre during the next few months

    Register for new online events permitting system

    Register for new online events permitting system

    29 October 2024

    City's new online events permitting system will assist applications

    Ditch estimated water bills – log your meter readings with the City

    Ditch estimated water bills – log your meter readings with the City

    21 October 2024

    ​Residents are reminded that they are able to submit their monthly water meter readings to the City of Cape Town

    Simplify life with emailed City accounts: just send an email or SMS and it’s done

    Simplify life with emailed City accounts: just send an email or SMS and it’s done

    17 October 2024

    The City encourages residents to sign up to receive emailed accounts

    Sectional title property owners reminded to make sure municipal rates, services are paid

    Sectional title property owners reminded to make sure municipal rates, services are paid

    18 September 2024

    All sectional title owners are responsible for their own rates and taxes, which is billed directly to owners by the City

    City offices closed on Heritage Day

    City offices closed on Heritage Day

    18 September 2024

    City's municipal offices, including cash, motor vehicle registration and licensing, Human Settlements offices as well as Driving Licence Testing Centres (DLTCs) and municipal courts will be closed for the public holiday

    Embrace convenience: Register to use the City’s emailed account service

    Embrace convenience: Register to use the City’s emailed account service

    24 August 2024

    The City is committed to providing residents with the most efficient and convenient service

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