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City’s emergency call centre set for tech reboot<p>The City of Cape Town’s Public Emergency Communication Centre’s (PECC) technological makeover is nearly complete.</p><p>The PECC is set to move into a new, state of the art facility later this year featuring the latest technology courtesy of the Emergency Policing and Incident Command (EPIC) system.</p><p>Project EPIC is an integrated communication platform, designed to ensure that all Safety and Security departments function optimally and that they are able to provide improved service delivery to Cape Town’s residents and visitors to our city. While the PECC has used a number of technological platforms over the years, EPIC is the first to provide integrated call-taking and dispatching across all of the City’s emergency services.</p><p>‘This is a revolutionary system that helps call-takers identify where the necessary resources are and their status, but also to dispatch the closest available resource along the best route. EPIC provides real-time feedback on the status of an emergency and helps us improve service delivery while also managing our resources more effectively. This is a first in South Africa and testament to the City’s commitment through the Organisational Development and Transformation Plan to build a safer city for all,’ said the City’s Mayoral Committee Member for Safety and Security, Alderman JP Smith.</p><p>More information on the <a href="" target="_blank">EPIC journey</a> is available in the link. </p><p>The PECC first started operating on 1 August 2000 as a means to centralise emergency calls to City emergency services. Call takers are also able to reroute calls to external agencies like Metro Emergency Medical Services and the South African Police Service. </p><p>In recent years, the PECC has also become home to call takers who deal with other City services like the Social Development and Early Childhood Development department’s Street People information line and the substance abuse hotline.</p><p>The City is also in the process of rerouting all emergency calls to the PECC. External entities that deal with emergencies but do not have 24-hour capacity such as the Table Mountain National Park, are making use of the City’s PECC for after-hours assistance.</p><p>The Centre’s call-takers answered an average of 42 500 calls a month in the first quarter of 2017. Of these, 29,6% were medical calls and 17,3% sought assistance from enforcement agencies. In addition, staff reached nearly 7 000 people during various public awareness and education drives. Recently, the City also launched another campaign to promote the centre, featuring the <a href="" target="_blank">City of Cape Town choir</a>.</p><p>‘We’re aware of the fact that more people are shifting away from landlines in favour of mobile technology. As things stand, it’s not possible to dial 107 from a cellphone, so our latest campaign is designed to ensure that residents know the alternative ten digit number that they need to dial from a mobile device. In fact, I encourage residents to save the number on their list of contacts because it could mean the difference between life and death in the event of an emergency,’ added Alderman Smith.</p><p>The PECC can be contacted by dialling <a>021 480 7700</a> from a cellphone or <a>107</a> from a landline.</p><p> <strong>End</strong><br></p>2017-05-02T22:00:00ZGP0|#1d539e44-7c8c-4646-887d-386dc1d95d70;L0|#01d539e44-7c8c-4646-887d-386dc1d95d70|City news;GTSet|#62efe227-07aa-45e7-944c-ceebacca891dGP0|#777052d3-b0b8-4e15-af4d-e186db0dcace;L0|#0777052d3-b0b8-4e15-af4d-e186db0dcace|107;GTSet|#2e3de6c1-9951-4747-8f53-470629a399bb;GP0|#c90f539a-b8d8-4b0b-b2bc-828b0f981471;L0|#0c90f539a-b8d8-4b0b-b2bc-828b0f981471|Call Centre;GP0|#36a1d680-f599-4ae9-b71f-c38c0d157645;L0|#036a1d680-f599-4ae9-b71f-c38c0d157645|emergency number1

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