City’s e-Services and SAP system will be offline for maintenance over the weekend | City’s e-Services and SAP system will be offline for maintenance over the weekend | | <img alt="" src="https://resource.capetown.gov.za/cityassets/PublishingImages/Former%20Mayors%20Header.jpg" style="BORDER:0px solid;" /> | <p>The City’s e-Services, where customers can check municipal accounts and renew motor vehicle licences, as well as the SAP system, will be unavailable from 17:00 on Friday, 1 December to 07:00 on Monday, 4 December 2023 for necessary maintenance. The maintenance is required and is being done over the weekend to limit the impact on customers as much as possible. The City apologises for any inconvenience caused.<br></p> | <p>The following e-services will be affected:</p><div>•<span style="white-space:pre;"> </span>Careers</div><div>•<span style="white-space:pre;"> </span>Debt Management Collections</div><div>•<span style="white-space:pre;"> </span>Development Management</div><div>•<span style="white-space:pre;"> </span>E-Billing</div><div>•<span style="white-space:pre;"> </span>E-Procurement<br></div><div>•<span style="white-space:pre;"> </span>Events Permitting</div><div>•<span style="white-space:pre;"> </span>Facilities Booking</div><div>•<span style="white-space:pre;"> </span>Fault reporting/service requests tool</div><div>•<span style="white-space:pre;"> </span>Informal Trading Bays (ITPS) - Informal Trading Permit Solution</div><div>•<span style="white-space:pre;"> </span>Municipal Accounts: account statements, Smartmeter and municipal account queries</div><div>•<span style="white-space:pre;"> </span>Online rebates</div><div>•<span style="white-space:pre;"> </span>Online Valuation Objections</div><div>•<span style="white-space:pre;"> </span>Rates Clearance</div><div>•<span style="white-space:pre;"> </span>Vehicle Licensing<br></div><div>•<span style="white-space:pre;"> </span>Work Order Management<br><br></div><div>All services linked to the City’s C3 web service request application will also be affected. To log a service request with the City, contact the City’s Call Centre on 0860 103 089. This also applies to follow-ups and escalations.</div><div><br><strong>Services at City Customer offices and Walk-In Centres<br></strong><br></div><div>The City’s Customer Offices and Walk-in Centres, <strong style="text-decoration:underline;">e</strong><strong style="text-decoration:underline;">xcluding Lansdowne Corner, Liberty Promenade Mall and Table Bay Mall customer offices,</strong> will be closed. Due to the SAP system not being available, City staff <strong style="text-decoration:underline;">will not </strong>be able to assist residents with account queries and rebate applications during this weekend.<br><br></div><div>Residents can pay their municipal accounts (excluding motor vehicle licences) by using the QR code printed on their account statement or at any Shoprite/Checkers, Pick n Pay, PEP, Woolworths, USave, Ackermans, Lewis, Top It Up and selected Spar shops. Online payments may be made at www.powertime.co.za or www.easypay.co.za and via an internet banking facility. Select the City of Cape Town as a bank-listed beneficiary on the bank’s website and use only the nine-digit municipal account number as reference. Reconnections can also be done if an acceptable payment has been made and by contacting the City’s Call Centre. <br><br></div><div>The City’s Civic Centre Customer Office will be open this weekend to assist with the <a href="https://www.capetown.gov.za/Media-and-news/City%20hosts%20another%20traffic%20fine%20roadshow">City’s Traffic Fine Roadshow.</a> The City is once again offering motorists the opportunity to finalise outstanding traffic fines and warrants, courtesy of the annual traffic fine roadshow. <br></div><div><br></div><div>The City’s Motor Vehicle Registration and Licensing offices including the Liberty Promenade Mall, Table Bay Mall and Lansdowne Corner Mall offices will be open this weekend. <br></div><div><br></div><div>Please make use of the following communication channels for urgent requests:</div><div>•<span style="white-space:pre;"> </span>Email <strong>water@capetown.gov.za</strong> or SMS 31373 or WhatsApp 060 018 1505 for water emergencies<br></div><div>•<span style="white-space:pre;"> </span>Email <strong>power@capetown.gov.za</strong> or SMS 31220 for electricity emergencies<br><br></div><div>The City apologises for any inconvenience caused during this time.</div><div><br></div><div><br></div><div><strong>End</strong><br><br></div> | 2023-11-26T22:00:00Z | | | | | | GP0|#56798dfb-10a6-4cdb-846d-926a0bcb5101;L0|#056798dfb-10a6-4cdb-846d-926a0bcb5101|E-services;GTSet|#2e3de6c1-9951-4747-8f53-470629a399bb;GP0|#3e84e2ed-3e2d-44ae-a5b6-af54ef207755;L0|#03e84e2ed-3e2d-44ae-a5b6-af54ef207755|maintenance;GTSet|#2e3de6c1-9951-4747-8f53-470629a399bb | 1 | | | | | | | | | | | 0 |