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City’s e-Services and SAP system will be offline for maintenance over the weekend<p>The following e-services will be affected:</p><div>•<span style="white-space:pre;"> </span>Careers</div><div>•<span style="white-space:pre;"> </span>Debt Management Collections</div><div>•<span style="white-space:pre;"> </span>Development Management</div><div>•<span style="white-space:pre;"> </span>E-Billing</div><div>•<span style="white-space:pre;"> </span>E-Procurement<br></div><div>•<span style="white-space:pre;"> </span>Events Permitting</div><div>•<span style="white-space:pre;"> </span>Facilities Booking</div><div>•<span style="white-space:pre;"> </span>Fault reporting/service requests tool</div><div>•<span style="white-space:pre;"> </span>Informal Trading Bays (ITPS) - Informal Trading Permit Solution</div><div>•<span style="white-space:pre;"> </span>Municipal Accounts: account statements, Smartmeter and municipal account queries</div><div>•<span style="white-space:pre;"> </span>Online rebates</div><div>•<span style="white-space:pre;"> </span>Online Valuation Objections</div><div>•<span style="white-space:pre;"> </span>Rates Clearance</div><div>•<span style="white-space:pre;"> </span>Vehicle Licensing<br></div><div>•<span style="white-space:pre;"> </span>Work Order Management<br><br></div><div>All services linked to the City’s C3 web service request application will also be affected. To log a service request with the City, contact the City’s Call Centre on 0860 103 089. This also applies to follow-ups and escalations.</div><div><br><strong>Services at City Customer offices and Walk-In Centres<br></strong><br></div><div>The City’s Customer Offices and Walk-in Centres, <strong style="text-decoration:underline;">e</strong><strong style="text-decoration:underline;">xcluding Lansdowne Corner, Liberty Promenade Mall and Table Bay Mall customer offices,</strong> will be closed. Due to the SAP system not being available, City staff <strong style="text-decoration:underline;">will not </strong>be able to assist residents with account queries and rebate applications during this weekend.<br><br></div><div>Residents can pay their municipal accounts (excluding motor vehicle licences) by using the QR code printed on their account statement or at any Shoprite/Checkers, Pick n Pay, PEP, Woolworths, USave, Ackermans, Lewis, Top It Up and selected Spar shops. Online payments may be made at www.powertime.co.za or www.easypay.co.za and via an internet banking facility. Select the City of Cape Town as a bank-listed beneficiary on the bank’s website and use only the nine-digit municipal account number as reference. Reconnections can also be done if an acceptable payment has been made and by contacting the City’s Call Centre. <br><br></div><div>The City’s Civic Centre Customer Office will be open this weekend to assist with the <a href="https://www.capetown.gov.za/Media-and-news/City%20hosts%20another%20traffic%20fine%20roadshow">City’s Traffic Fine Roadshow.</a> The City is once again offering motorists the opportunity to finalise outstanding traffic fines and warrants, courtesy of the annual traffic fine roadshow. <br></div><div><br></div><div>The City’s Motor Vehicle Registration and Licensing offices including the Liberty Promenade Mall, Table Bay Mall and Lansdowne Corner Mall offices will be open this weekend. <br></div><div><br></div><div>Please make use of the following communication channels for urgent requests:</div><div>•<span style="white-space:pre;"> </span>Email <strong>water@capetown.gov.za</strong> or SMS 31373 or WhatsApp 060 018 1505  for water emergencies<br></div><div>•<span style="white-space:pre;"> </span>Email <strong>power@capetown.gov.za</strong> or SMS 31220 for electricity emergencies<br><br></div><div>The City apologises for any inconvenience caused during this time.</div><div><br></div><div><br></div><div><strong>End</strong><br><br></div>2023-11-26T22:00:00ZGP0|#56798dfb-10a6-4cdb-846d-926a0bcb5101;L0|#056798dfb-10a6-4cdb-846d-926a0bcb5101|E-services;GTSet|#2e3de6c1-9951-4747-8f53-470629a399bb;GP0|#3e84e2ed-3e2d-44ae-a5b6-af54ef207755;L0|#03e84e2ed-3e2d-44ae-a5b6-af54ef207755|maintenance10

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