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City’s call centre operating hours reduced over festive season <p>​The City’s call centre will reduce its operating hours over the festive season. However, this applies only to Option 1 on the number <a>0860 103 089</a>. The 24-hour call centres, i.e. the water and electricity technical operations centres and the Public Emergency Communication Centre, will not be affected and will continue to operate as usual.  </p><p>The following hours will apply to Option 1 from 16 December 2016 to 3 January 2017:<br>• Monday to Friday: from 07:00 to 17:30<br>• Saturday, Sunday and public holidays: the call centre will be closed<br>                                                      <br>Normal operating hours will resume from 4 January 2017 as follows: <br>• Monday to Friday: from 07:00 to 21:00<br>• Saturday: from 08:00 to 14:00<br>• Sunday and public holidays: from 09:00 to 13:00</p><p>Residents who wish to contact the City for accounts and general enquiries may use one of the following alternative methods:<br>• eServices:  <a href="https://www.capetown.gov.za/" target="_blank">www.capetown.gov.za</a><br>• Twitter: @CityofCT<br>• Facebook</p><p>The all-hours telephone number to report water-related faults is <a>0860 103 089</a> (select Option 2). Alternatively, residents may send an SMS to <a>31373</a> (maximum of 160 characters). </p><p>The City of Cape Town regrets any inconvenience caused and would like to wish all residents a safe and blessed festive season.</p><p> <br> <strong>End</strong></p>2016-12-14T22:00:00ZGP0|#1d539e44-7c8c-4646-887d-386dc1d95d70;L0|#01d539e44-7c8c-4646-887d-386dc1d95d70|City news;GTSet|#62efe227-07aa-45e7-944c-ceebacca891d;GP0|#517a3cab-cbdb-4f0e-8dd5-c471ecf95199;L0|#0517a3cab-cbdb-4f0e-8dd5-c471ecf95199|Media alertsGP0|#c90f539a-b8d8-4b0b-b2bc-828b0f981471;L0|#0c90f539a-b8d8-4b0b-b2bc-828b0f981471|Call Centre;GTSet|#2e3de6c1-9951-4747-8f53-470629a399bb;GP0|#1b8e480c-2525-4e64-80d3-140f5416dbd3;L0|#01b8e480c-2525-4e64-80d3-140f5416dbd3|Operating Hours;GP0|#a5abee55-997c-46e5-b31c-348d6b999fa2;L0|#0a5abee55-997c-46e5-b31c-348d6b999fa2|festive season1

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