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City’s WhatsApp channel now available for electricity queries<p>'To log an electricity related service request or fault, residents can simply save 060 018 1505 as a contact on a Smartphone, open the WhatsApp application to initiate a conversation and select the Electricity tab to log the request. Customers are reminded to have their meter numbers handy (where applicable) and to provide a comprehensive description and location of the fault when using the WhatsApp platform,' said the City's Mayoral Committee Member for Corporate Services, Alderman Theresa Uys</p><p>Some of the types of requests that can be logged via this channel, include:</p><ul><li>No power</li><li>Street lights out/on</li><li>Prepaid meter faults and enquiries</li><li>Sparks on poles</li><li>Infrastructure damage and other related electricity matters</li><li>Meter reading related queries</li></ul><p>Since launching this channel option yesterday, 26 June 2024, the contact centre team has already dealt with 52 electricity related requests sent by customers.</p><p> </p><p><strong>End</strong></p><p><br></p>2024-06-27T22:00:00ZGP0|#1d539e44-7c8c-4646-887d-386dc1d95d70;L0|#01d539e44-7c8c-4646-887d-386dc1d95d70|City news;GTSet|#62efe227-07aa-45e7-944c-ceebacca891dGP0|#2a129773-a46b-4460-9906-88a861c10b2a;L0|#02a129773-a46b-4460-9906-88a861c10b2a|communication;GTSet|#2e3de6c1-9951-4747-8f53-470629a399bb;GP0|#7b6c9324-5614-4071-8b18-4f4e63ac66a5;L0|#07b6c9324-5614-4071-8b18-4f4e63ac66a5|electricity faults;GP0|#b815101f-a9cd-4c6f-a58f-169ee4d32d03;L0|#0b815101f-a9cd-4c6f-a58f-169ee4d32d03|services10

 

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