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City prioritises restoring power to Area 7<p>​‘The City is in the process of rerouting the power supply to the Woodstock area and the reinstallation of damaged cables is well under way. As an interim measure to ensure businesses are not severely affected in Area 7, due consideration is also being made to switch on the Roggebaai turbines to supply power to the CBD area. </p><p>‘The City is also working with Eskom to assist with re-energising the Atlantic Seaboard and CBD area as the damage has also affected Eskom’s infrastructure. </p><p>‘The cause of the fire is not yet known and assessments are still under way to determine the full extent of the damage. </p><p>‘The City thanks customers for their understanding and patience,’ said Mayoral Committee Member for Energy, Councillor Beverley van Reenen. <br><br>Customers are encouraged to check for updates on the City’s social media pages. </p><p><strong>Call centre severely affected: </strong><br>Residents are advised to please report faults via the City’s digital platforms and SMS lines to reduce pressure on the 24-hour phone channels.<br><br><strong>The following areas affected:</strong><br><br>• Motor Vehicle Registration, Traffic and Drivers Licencing and testing Contact Centre services are not available;<br><br>• Accounts and General, limited services are available;<br><br>• Water  Faults, limited services are available;<br><br>• Accounts Payable Queue is out of service.</p><p><strong>Residents are advised to use the following channels instead:</strong><br><br><strong>• Service requests and general enquiries:</strong><br>Email: <a href="mailto:accounts@capetown.gov.za">accounts@capetown.gov.za</a><br><br><strong>• Electricity service faults</strong><br>SMS 31220<br>Email: <a href="mailto:power@capetown.gov.za">power@capetown.gov.za</a><br><br><strong>• Water and sewer faults:</strong><br>SMS 31373 <br>Email: <a href="mailto:water@capetown.gov.za">water@capetown.gov.za</a><br><br><strong>• Motor vehicle registration:</strong><br>Email: <a href="mailto:vehicle.licence@capetown.gov.za">vehicle.licence@capetown.gov.za</a><br><br><strong>• Driver’s licence enquiries:</strong><br>Email: <a href="mailto:vehicle.licence@capetown.gov.za">vehicle.licence@capetown.gov.za</a></p><p>Residents can also log service requests online via <a href="http://www.capetown.gov.za/">www.capetown.gov.za</a> by clicking on ‘City Connect’ and choosing the applicable option, for example to report a fault.<br><br><strong>End</strong><br></p><p><br><br></p>2021-12-20T22:00:00ZGP0|#1d539e44-7c8c-4646-887d-386dc1d95d70;L0|#01d539e44-7c8c-4646-887d-386dc1d95d70|City news;GTSet|#62efe227-07aa-45e7-944c-ceebacca891dGP0|#b195be29-9300-4dc7-ac99-92629ce847ac;L0|#0b195be29-9300-4dc7-ac99-92629ce847ac|electricity;GTSet|#2e3de6c1-9951-4747-8f53-470629a399bb;GP0|#d0424a98-68c9-49ee-8bf8-52a77c5bdf45;L0|#0d0424a98-68c9-49ee-8bf8-52a77c5bdf45|service;GP0|#3e84e2ed-3e2d-44ae-a5b6-af54ef207755;L0|#03e84e2ed-3e2d-44ae-a5b6-af54ef207755|maintenance10

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