Skip to content

Search

Menu

 

 

City maintains strong payment ratioCity maintains strong payment ratio<img alt="" src="https://resource.capetown.gov.za/cityassets/PublishingImages/%28Treasury%29%20Policies%20and%20publications%20Header.jpg" style="BORDER:0px solid;" /><p>​<strong><em><span style="font-size:12pt;font-family:"century gothic", sans-serif;">The City’s strong annual payment ratio of more than 97% shows that most residents continue to pay their accounts.</span><span style="font-size:12pt;font-family:"century gothic", sans-serif;"> Those who are struggling are encouraged to approach the City for help. Financial assistance includes some R3,75 billion in rates and tariffs relief to qualifying residents this financial year</span></em></strong><br></p><p>​<br></p><p>'The City has an annual payment ratio of 97,22% as at 31 August 2022, indicating that the majority of Capetonians are able to pay their municipal accounts. Those who do struggle to pay their accounts should please approach us for assistance. </p><p> </p><p>'We thank our residents for paying their municipal accounts and for making it possible for us to continue to deliver excellent services. It is important that municipal income is protected. Without it, the City will not be able to provide basic and essential services to residents. Anyone struggling to pay is encouraged to approach the City and discuss their circumstances with us. We often see situations where people are struggling to pay their account but instead of approaching us so that their particular situation can be looked into and a formal arrangement can be made, they reduce their payments or make ad hoc payments and then fall into arrears.</p><p> </p><p>'Residents should rather approach the City to either access the indigent and rates rebate benefits the City is offering or to make a payment arrangement. In this way, we are all on the same page and debt management and legal actions can be avoided. It is important that all residents know there is help on offer. Our policies aim to accommodate everyone according to their income level. The City reiterates its call for residents who are in financial difficulty to go to their nearest customer care office and see if they qualify for assistance,' said the City's Mayoral Committee Member for Finance, Councillor Siseko Mbandezi.</p><p> </p><p><strong>Contacts:</strong></p><p><strong> </strong></p><p><strong>For rates or services relief</strong></p><p><strong>Visit:</strong> <a href="https://bit.ly/applyrelief" target="_blank">https://bit.ly/applyrelief</a> or a City customer office.</p><p><strong>Email:</strong> <a href="mailto:indigent.relief@capetown.gov.za" target="_blank">indigent.relief@capetown.gov.za</a> </p><p> </p><p><strong>Pensioner rates relief</strong></p><p>Pensioners 60 years or older and people who receive social grants with a total monthly income of not more than R17 500 may qualify for a rates rebate of between 10% and 100%. They are invited to go to the nearest City customer care office or send an email to <a href="mailto:rates.rebate@capetown.gov.za" target="_blank">rates.rebate@capetown.gov.za</a>. For more information on how to apply for pensioner support: <a href="https://bit.ly/applyseniorsupport" target="_blank">https://bit.ly/applyseniorsupport</a></p><p> </p><p><strong>Rental housing relief</strong></p><p>If you are renting a community residential unit from the City, you may also apply for additional financial support if you are struggling to pay your rent and qualify for rental housing relief.</p><p><strong>Human Settlements Directorate's Call Centre:</strong> 021 444 0333 or <strong>WhatsApp:</strong> 063 299 9927</p><p> </p><p><strong>For payment arrangements</strong></p><p><strong>Visit:</strong> <a href="https://bit.ly/arrangepaymentplan" target="_blank">https://bit.ly/arrangepaymentplan</a> </p><p><strong>Email:</strong> <a href="mailto:Payment.arrangements@capetown.gov.za" target="_blank">Payment.arrangements@capetown.gov.za</a></p><p> </p><p><strong>Businesses in financial hardship</strong> due to the economic pressure from Covid-19 can approach the City for relief based on the merits of each application.</p><p><strong>Email:</strong> <a href="mailto:Covid19.Relief@capetown.gov.za" target="_blank">Covid19.Relief@capetown.gov.za</a></p><p> </p><p>  </p><p><strong>End</strong></p><p><br></p>2022-10-11T22:00:00ZGP0|#1d539e44-7c8c-4646-887d-386dc1d95d70;L0|#01d539e44-7c8c-4646-887d-386dc1d95d70|City news;GTSet|#62efe227-07aa-45e7-944c-ceebacca891dGP0|#49db3c1e-03c7-4f05-aee5-458b2f3e71fe;L0|#049db3c1e-03c7-4f05-aee5-458b2f3e71fe|payment agreement;GTSet|#2e3de6c1-9951-4747-8f53-470629a399bb;GP0|#6960a0f6-8375-4087-89f6-443dc57633ce;L0|#06960a0f6-8375-4087-89f6-443dc57633ce|municipal account;GTSet|#2e3de6c1-9951-4747-8f53-470629a399bb10

 

 

Cape Town’s Integrated Development Plan (IDP) 2017 - 2022​​​​​​​Cape Town’s Integrated Development Plan (IDP) 2017 - 2022​​​​​​​An overview of the City’s Integrated Development Plan (IDP).<img alt="" src="https://resource.capetown.gov.za/cityassets/PublishingImages/Integrated-Development-Plan-Header.jpg" style="BORDER:0px solid;" />GP0|#ff1f5b5a-f062-4989-b7f8-b57ada05f70a;L0|#0ff1f5b5a-f062-4989-b7f8-b57ada05f70a|The City’s IDP 2017-2022;GTSet|#ef3a64a2-d764-44bc-9d69-3a63d3fadea1;GPP|#58f302a7-f7df-4ca8-a4cc-c321f4c57e0d;GPP|#2ad5ede6-473c-4550-a932-aabda12143b1;GPP|#245ec7aa-a528-4cd3-bcac-597c292db711;GP0|#1ad9a657-d09a-49fe-9c0a-c948b3a5e5ad;L0|#01ad9a657-d09a-49fe-9c0a-c948b3a5e5ad|The City's IDP 2017-2022;GPP|#0fa98455-3bf7-4738-b07c-8db7b211a6df;GPP|#d3f3e0bd-5b83-4c1f-845c-7e13f8f4e17d;GPP|#af370586-9ba3-404a-9d6e-02066ca42752;GP0|#57be5e69-9793-4ad1-9850-2ff8186556b6;L0|#057be5e69-9793-4ad1-9850-2ff8186556b6|The City’s IDP 2017-2022;GPP|#47b2d3de-463f-44d1-a1f7-1c0ae7779b1d;GPP|#fdaaa5aa-bac4-497d-b6ea-347f228ec59d;GPP|#e88ff549-973f-4e3c-a46c-cfbe61bd6a24;GP0|#4ce9eb03-5745-4cdc-8697-248215f2e57a;L0|#04ce9eb03-5745-4cdc-8697-248215f2e57a|The City’s IDP 2017-2022;GPP|#4d609f4b-5ef8-4d26-a00e-98d854d00a11;GPP|#117084d9-e07b-4e3c-a6aa-d2badf907d64;GP0|#bd46fc95-91e2-4109-ac19-25adcb77c70f;L0|#0bd46fc95-91e2-4109-ac19-25adcb77c70f|The City’s IDP 2017-2022;GPP|#df990a42-3326-459e-96a2-55728312bc61;GPP|#8e28a3fa-1ff1-4fbd-ada3-4befc9119617;GP0|#019c0637-c26d-4db9-9127-6d5abed0949b;L0|#0019c0637-c26d-4db9-9127-6d5abed0949b|The City’s IDP 2017-2022;GPP|#680cbe13-3334-40b6-9ef6-8f126e3a71b2;GPP|#d01efebf-2396-4714-ace2-b0ada5ba6962
Heritage information and resourcesHeritage information and resourcesOur well-maintained heritage database and preserved heritage records are available to the public in a number of ways.<img alt="" src="https://resource.capetown.gov.za/cityassets/PublishingImages/Heritage%20Information%20Resources%2c%20Maps%20And%20Displays%20Header.jpg" style="BORDER:0px solid;" />GP0|#f9a1afbf-0c3e-41ba-ae20-94f6f15a9403;L0|#0f9a1afbf-0c3e-41ba-ae20-94f6f15a9403|Heritage information and resources;GTSet|#ef3a64a2-d764-44bc-9d69-3a63d3fadea1;GPP|#b0285696-285a-478d-9edd-44cbd43c6cc1;GPP|#b9188e62-cf1a-433d-a10c-06e34a7d1593;GPP|#c529c1ac-1f8d-48ae-8079-d34f4dae9c57;GP0|#86dd7391-47ad-4a12-8a14-a3f7819efed6;L0|#086dd7391-47ad-4a12-8a14-a3f7819efed6|Heritage information and resources;GPP|#c33557cc-ff47-42c3-a36e-c87bd87776e6;GPP|#b61ba3b6-e2ed-4500-bee7-e523686ba8bf;GPP|#af370586-9ba3-404a-9d6e-02066ca42752
Walking heritage tours of the cityWalking heritage tours of the cityTips and resources for you to walk and explore our beautiful city and its unique natural and cultural heritage.<img alt="" src="https://resource.capetown.gov.za/cityassets/PublishingImages/Walking%20Heritage%20Tours%20Of%20The%20City%20Header.jpg" style="BORDER:0px solid;" />GP0|#4a4256ce-c7cc-46e5-ab7b-70b8165e866a;L0|#04a4256ce-c7cc-46e5-ab7b-70b8165e866a|Walking heritage tours of the city;GTSet|#ef3a64a2-d764-44bc-9d69-3a63d3fadea1;GPP|#18e3b27f-e26a-409d-a7d2-460e88db0868;GPP|#b9188e62-cf1a-433d-a10c-06e34a7d1593;GPP|#c529c1ac-1f8d-48ae-8079-d34f4dae9c57;GP0|#bd035180-fb82-4722-9bbe-5edccbcf30b1;L0|#0bd035180-fb82-4722-9bbe-5edccbcf30b1|Walking heritage tours of the city;GPP|#b2147315-03b2-467a-9465-7fa1f64011be;GPP|#b61ba3b6-e2ed-4500-bee7-e523686ba8bf;GPP|#af370586-9ba3-404a-9d6e-02066ca42752
Keep our public places clean Keep our public places clean The City provides a number of public cleaning services that you can contact to help keep our public places clean.<img alt="" src="https://resource.capetown.gov.za/cityassets/PublishingImages/Keep%20our%20public%20places%20clean%20Header.jpg" style="BORDER:0px solid;" />GP0|#aa2e8ab1-9bfe-47e1-9f46-ad40744a8a10;L0|#0aa2e8ab1-9bfe-47e1-9f46-ad40744a8a10|Keep our public places clean;GTSet|#ef3a64a2-d764-44bc-9d69-3a63d3fadea1;GPP|#69af3a35-ae90-45eb-8557-9dcd3cb9880b;GPP|#36dcb5fe-6bfc-4ae9-92d7-8bd08d1f6414;GPP|#af370586-9ba3-404a-9d6e-02066ca42752;GP0|#2df1aee9-5456-437c-98fd-f962fe5ac954;L0|#02df1aee9-5456-437c-98fd-f962fe5ac954|Keep our public places clean;GPP|#298f5623-1943-427a-bf3d-e9ccff072bec;GPP|#4a553a67-2cba-4911-9745-a724e38b645a

You have disabled JavaScript on your browser.
Please enable it in order to use City online applications.