Skip to content





City getting ready to reach new service delivery heights<p>The progress that the City has made over the last decade to implement its development and service delivery vision is clearly reflected in its latest Annual Report for 2015/16. </p><p>The report shows that the City is getting the basics right and this is providing a firm platform to take service delivery to the next level. </p><p>‘The City has embarked on a process of transforming the manner in which we deliver services so that we can transform the lives of our beneficiaries and communities. We urge communities, residents and organisations to work with us so that we can find and implement solutions for the urban realities that we, as a metro and as a country, face. Comments on our Annual Report should be viewed as a measuring tool to see whether we are in fact implementing what’s important to our residents. By commenting on our progress, you are holding us to account and enabling us to enhance our service delivery to you and to your community,’ said the City’s Executive Deputy Mayor, Alderman Ian Neilson.  </p><p>The report records and is evidence of many service delivery, good governance, and sound infrastructure planning successes, such as:</p><ul><li><div style="text-align:left;">Over the past four years up to the 2015/16 financial year, the City invested R22 billion in infrastructure. The City continues to adhere to the National Treasury’s guidelines which stipulate that approximately 40% of capital expenditure should be spent on refurbishment of existing infrastructure. In addition, spending on repairs and maintenance currently averages around R3,8 billion to provide for the needs of our growing population and to make the City attractive to investors, in order to drive growth and job creation</div></li><li><div style="text-align:left;">The City remains the national leader in terms of infrastructure-led growth, job creation, and service delivery</div></li><li><div style="text-align:left;">The City received its 13th unqualified audit from South Africa’s Auditor-General and has a very high investment rating. It also received its fourth consecutive clean audit opinion</div></li><li><div style="text-align:left;">During this year, we created 44 942 Expanded Public Works Programme (EPWP) job opportunities. Since 2011, the City has created almost 160 000 EPWP work opportunities, with R555 million being in direct wages to EPWP workers</div></li><li><div style="text-align:left;">To connect our communities to technology and to break down the characteristic underspend in our more vulnerable communities, almost 790 km of fibre-optic cabling has been installed to establish a broadband network across the city</div></li><li><div style="text-align:left;">In the 2015/16 financial year, our MyCiTi bus service undertook 18,5 million passenger journeys as part of our efforts to provide affordable access to world-class public transport and as a way to address the apartheid-era spatial planning that the City is dedicated to eradicating</div></li><li><div style="text-align:left;">In this year, the MyCiTi N2 Express Route 1 in Khayelitsha and Route 1 in Mitchells Plain were completed</div></li><li><div style="text-align:left;">The 2015/16 financial year saw the provision of 2 297 serviced-site opportunities alone. Since 2011, we have enabled 31 741 housing opportunities</div></li><li><div style="text-align:left;">During the 2015/16 financial year, the City provided over 3 058 new toilets and 919 new taps to customers living in informal settlements. This exceeded the targets of 2 800 and 600 respectively set for this period </div></li><li><div style="text-align:left;">This year saw the installation of 2 909 subsidised electricity connections</div></li><li><div style="text-align:left;">Approximately 81,6% of emergency incidents were responded to within 14 minutes by our emergency and fire services</div></li><li><div style="text-align:left;">The City invested R14 million in automatic number plate recognition technology</div></li><li><div style="text-align:left;">The City was also recognised as the top metro in the prestigious Eco-Logic Awards for our sustainability efforts</div></li><li><div style="text-align:left;">Our Blue Flag status was sustained for seven Cape Town beaches and three were awarded pilot Blue Flag status </div></li><li><div style="text-align:left;">The City opened its sixth spray park, which is located in Dunoon</div></li></ul><p>                                                                                        <br>All written submissions on the Annual Report should be sent via:<br>•  post to Director: Organisational Performance Management, City of Cape Town, Private Bag X9181, Cape Town, 8000<br>•  fax to <a>0866 277 910</a></p><p>For enquiries, residents should please contact Rustin Daniell, Telephone: <a>021 400 9830</a>, Fax: 0866 277 910 or Email: <a href=""></a></p><p>For general public participation enquiries, residents should please contact Margaret Isaacs, Telephone: <a>021 400 9811</a> or Email: <a href=""></a> </p><p>Those with special needs and those who are unable to read and write should please contact Zandile Mahlasela, Telephone: <a>021 400 5501</a> or Email: <a href=""></a> </p><p> <br><strong>End</strong></p>2017-02-15T22:00:00ZGP0|#1d539e44-7c8c-4646-887d-386dc1d95d70;L0|#01d539e44-7c8c-4646-887d-386dc1d95d70|City news;GTSet|#62efe227-07aa-45e7-944c-ceebacca891dGP0|#2b58df64-b393-4366-a8c6-b2d19619af57;L0|#02b58df64-b393-4366-a8c6-b2d19619af57|annual report;GTSet|#2e3de6c1-9951-4747-8f53-470629a399bb;GP0|#54023efe-5443-41f4-98c9-065296a7c3d7;L0|#054023efe-5443-41f4-98c9-065296a7c3d7|service delivery;GP0|#2d9d26f8-fc9c-42a9-8fb2-4688d58c4173;L0|#02d9d26f8-fc9c-42a9-8fb2-4688d58c4173|Public participation1


You have disabled JavaScript on your browser.
Please enable it in order to use City online applications.