| City customers not impacted by end November deadline for national electricity meter software update; City updates done way ahead of deadline | City customers not impacted by end November deadline for national electricity meter software update; City updates done way ahead of deadline | | <img alt="" src="https://resource.capetown.gov.za/cityassets/PublishingImages/City%20news.jpg" style="BORDER:0px solid;" /> | <p>The National Prepaid Meter SOFTWARE Update through purchase tokens is under way across South Africa. The software of all prepaid meters in the country must be updated by the end of November 2024. However, this does not apply to City customers anymore as all meters have already been updated over the past three years that this initiative has been active. </p> | <p><br>Due to some highly inaccurate and confusing reporting on some news sites, many City customers are concerned that they will not be able to recharge their prepaid meters come the end of November 2024 and won’t have power supply. However, all of the approximately 570 000 City prepaid meters have been done. </p><p>This software update programme is therefore coming to a close as far as City customers are concerned. </p><p>To clarify, there were/are two meter-related programmes: <br></p><font color="#000000" face="Times New Roman">
</font><table width="100%" class="ms-rteTable-default" cellspacing="0"><tbody><tr><td class="ms-rteTable-default" style="width:50%;"><strong>NATIONAL METER SOFTWARE UPDATES </strong><strong>COMPLETED</strong></td><td class="ms-rteTable-default" style="width:50%;"><strong>CITY OF CAPE TOWN PREPAID METER REPLACEMENT PROGRAMME </strong><strong>UNDER WAY </strong></td></tr><tr><td class="ms-rteTable-default"><p>When making a purchase, customers received long codes to update their own meter software. </p><p>All updates done way ahead of the national schedule.</p></td><td class="ms-rteTable-default"><p>Replacing old single and three-phase electricity credit meters and prepaid meters with new prepaid meters in City-supplied suburbs. The replacement is free of charge and the new meter will ensure more accurate readings, greater usage control and cost management. The replacement is compulsory as the meters belong to the City of Cape Town. There is a schedule of areas being visited in a phased approach. </p><p>There is no difference in the cost of electricity between the old credit and new prepaid meters as the meters only measure usage.</p></td></tr><tr><td class="ms-rteTable-default"><strong> </strong></td><td class="ms-rteTable-default"><p><a href="https://resource.capetown.gov.za/documentcentre/Documents/Procedures%2c%20guidelines%20and%20regulations/Meter%20Replacement%20FAQ.pdf" target="_blank"><span style="text-decoration:underline;"><strong>https://resource.capetown.gov.za/documentcentre/Documents/Procedures,%20guidelines%20and%20regulations/Meter%20Replacement%20FAQ.pdf</strong></span></a></p><p><strong>• STS Association: </strong><a href="https://www.tidrollover.com/" target="_blank"><span style="text-decoration:underline;"><strong>https://www.tidrollover.com/</strong></span></a></p><p><strong>• SALGA: </strong><a href="https://www.salga.org.za/event/sts/Home.html" target="_blank"><span style="text-decoration:underline;"><strong>https://www.salga.org.za/event/sts/Home.html</strong></span></a></p></td></tr></tbody></table><p style="margin:0cm 0cm 0pt;"><strong><span style="font-family:"century gothic",sans-serif;"><font color="#000000"> </font></span></strong></p><p><strong>Tips for residents:</strong></p><ul style="list-style-type:disc;"><li>Always verify the work order number when an official visits your home. </li><li>Check the official's City-issued identification card. </li><li>The ID card must display the City logo, the name and surname of the staff member or mandated contractor, and must contain an embedded photo of the staff member or mandated contractor.</li><li>If unsure, call the City's Call Centre on 0860 103 089.</li><li>Report suspicious behaviour to the City's law enforcement agencies or to the SAPS.</li></ul><p><strong>To verify work being done: contact the City's Call Centre on 086 010 3089.</strong><br><br><strong> </strong><br><strong>To report suspicious behaviour contact: 0800 1100 77</strong><br><br> <br><br><strong>End</strong></p><font color="#000000" face="Times New Roman">
</font> | 2024-10-22T22:00:00Z | GP0|#1d539e44-7c8c-4646-887d-386dc1d95d70;L0|#01d539e44-7c8c-4646-887d-386dc1d95d70|City news;GTSet|#62efe227-07aa-45e7-944c-ceebacca891d | | | | | GP0|#cc276518-1a17-47ba-990f-978d60f522c2;L0|#0cc276518-1a17-47ba-990f-978d60f522c2|electricity meter;GTSet|#2e3de6c1-9951-4747-8f53-470629a399bb;GP0|#d4ca5107-2ce1-4221-a982-6f70865b4950;L0|#0d4ca5107-2ce1-4221-a982-6f70865b4950|update;GTSet|#2e3de6c1-9951-4747-8f53-470629a399bb | 1 | | | | | | | | | | | 0 |
