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City continues to deliver services as best it can while SANTACO strike continues

The City is taking extraordinary measures to mitigate the impact on service delivery while the SANTACO strike is continuing. We are monitoring the situation, and adjusting our operations accordingly, with the safety and security of personnel and communities remaining our top-priority.

The City has, since Thursday last week, been deploying all its resources to protect commuters and residents, City facilities and private property, as best we can in the midst of the ongoing SANTACO strike action.We urge residents to please note that despite our best efforts, service delivery is being impacted. The situation is being monitored, and we are adding services and operations in areas where calm has been restored. This may change, however, on short notice should violence flare up again.Please follow CTAlerts on Twitter for updates on service disruptions.Impact on City servicesMyCiTi bus service, Dial-a-Ride<ul style="list-style-type:disc;"><li>Law Enforcement is monitoring the MyCiTi bus routes for any incidents or threats of violence; this includes over 200 bus trips and the escorting of up to 72 bus trips on a daily basis, as needed, from 05:00 in the morning until the last bus is back at the depot at 23:30 </li><li>Law Enforcement vehicles are physically patrolling volatile areas, and responding to emergencies or requests for assistance, and will continue to do so for as long as the minibus-taxi strike continues</li></ul><ul style="list-style-type:disc;"><li>The N2 Express service operating between the Civic Centre and Khayelitsha remains suspended until further notice</li><li>The N2 Express service between the Civic Centre and Mitchells Plain is operating with a limited and reduced service </li><li>The T03 between Atlantis and Century City is operating with limited and reduced services</li><li>The 261 from Adderley station to Century City is operating with a limited and reduced service</li><li>The feeder routes in Atlantis and Table View are operating with limited and reduced services</li><li>All other MyCiTi routes are operational at the moment; however, some routes operating close to or around Dunoon, Hout Bay and Imizamo Yethu have some buses turning short as necessitated</li></ul>The situation is changing continuously, and the City will keep on suspending and reinstating operations accordingly. Those who rely on the minibus-taxi industry for commuting are advised to make alternative travel arrangements or arrange to work from home wherever possible. We will keep the public informed as best we can.Urban Waste Management updateCollections The City's waste collection services have been delayed by the violent protests and intimidation. Teams will work throughout the weekend to clear remaining backlog. Currently the teams are clearing backlog of customers that were not serviced as scheduled from Tuesday, 8 August and will move other days until all the backlog has been totally cleared. To avoid missed collections, customers should please have their bins out from 06:00 until 18:00 every day until bins have been serviced. Please note the situation is dynamic and it may be necessary to change plans at short notice. Please keep an eye on the City's social media channels for further updates.In terms of recycling, we apologise to customers whose recycling was not collected. For areas with green lid bins, services will resume tomorrow (Friday) in the scheduled area, and should run as normal next week. For the areas receiving a bagged waste collection, please keep waste on your property until your next scheduled collection day. Additional bags will also be collected next week in light of the missed collections.We urge affected residents not to dump illegally and to please keep waste on their property until it is safe to clear the backlog.CleansingInternal cleansing services (such as programmes running in CBDs and main thoroughfares) have also been affected, adding to existing challenges around rollout of contracted services in informal settlements. We urge residents to assist us by cleaning their areas where possible as well as reporting those who dump their waste illegally on 0800 110077. For every fine and conviction, we will offer you a reward from R1000 up to R5000.Drop-offsAll drop-offs are currently open. However capacity is still limited, and some of these facilities are located in volatile areas so this could change at short notice. Residents are advised to please delay visits to drop-offs where possible. We will advise as soon as operations return to normal. We regret any inconvenience to residents, and every effort is being made to restore services as quickly as possible. Please do not resort to illegal dumping. Water and Sanitation managing backlogs with limited vehiclesResidents are reminded they can still expect delays in responses to water and sanitation related service requests. Although there has been an improvement in staff reporting for duty this morning, many contractors are still working with limitations. Regrettably, another City vehicle was petrol bombed last night, while parked at the driver's residence in Khayelitsha. The vehicle was used for meter management, which has had a growing number of service requests unable to be attended to in the past week. Backlogs of service requests are being attended to as resources allow and where it is safe to do so. Management continues to monitor the situation and thanks residents for their understanding during this time. Community Services and HealthCity Health advises the public that a number of clinics are closed or rendering emergency services only. Clients are advised to postpone clinic visits in affected areas if possible, or visit their nearest alternative facility in their specific area. The following City health facilities are closed:Langa Clinic, Zakhele Clinic, Gugulethu Clinic, Masincedane Clinic, Diep River Clinic, Muizenberg Clinic, Westlake Clinic, Vuyani Clinic, Crossroads 1 Clinic, Mzamomhle Clinic, Phumlani Clinic, Weltevreden Valley Clinic, Fezeka Environmental Health office, Nyanga Environmental Health office, Khayelitsha Environmental Health office, Site B Male Clinic, Site C Youth Clinic, Luvuyo CDC and Wesbank Clinic. The Wallacedene Clinic is providing limited services. Some library operations too have been affected. The following libraries are closed:Langa, Crossroads, Philippi East, Tafelsig, Weltevreden, Delft, Harare, Khayelitsha, Khuyasa, Masakhane, Mfuleni, Moses Mabhida, Melton Rose, Scottsdene, and Lwandle. Rocklands Library will provide limited services. Electricity services in most areas resumed, with cautionCity electricity services have resumed in most areas, with caution and under safety escort where required. The City thanks its customers for their patience and apologises for the inconvenience. Staff continue to be impacted by the strike action but work continues and it should be noted that there are unrest-caused backlogs that are being worked through as well. In some areas where teams are only to operate with a security escort, it could also lead to delays in service requests being attended to. Impact on customer offices: account payments, housing offices; motor vehicle registrationsThe City's customer offices continue to be impacted with limited service in affected areas. These offices are closed: <ul><li>Fezeka Customer office</li><li>Belhar Walk-in Centre </li><li>Airport Industria Vehicle Registration Centre</li><li>Nyanga Walk-in Centre</li><li>Langa Walk-in Centre</li><li>Milnerton Walk-in Centre (network fault being attended to)</li></ul> We ask customers to please phone ahead to see if an office is open, including housing offices, or to make use of online services where possible. For account and online payments:<ul><li>Online: <a href="http://www.easypay.co.za/">www.Easypay.co.za</a> or <a href="http://www.powertime.co.za/">www.powertime.co.za</a></li><li>EFTs</li><li>Retailers: Shoprite/Checkers, Pick n Pay, PEP, Woolworths, USave, Ackermans, Lewis, Top It Up and selected Spar shops</li><li>ATM</li></ul> To register for e-Services visit: <a href="https://eservices.capetown.gov.za/">https://eservices.capetown.gov.za/</a> There is a lot of uncertainty and sharing of misinformation during tumultuous times. We encourage residents to follow the City of Cape Town Facebook and Twitter/X Alerts pages for updates or verifying information. Don't share information unless it is verified. End

2023-08-09T22:00:00Z

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