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City clinics set to benefit from FreeCall line installations <p>​The City of Cape Town’s Health Directorate is excited about the roll-out of FreeCall lines at 24 clinics across the city and the implications that this has for service delivery, specifically at clinics.   <br>     <br>‘I’m very pleased that a number of our City clinics have also joined the FreeCall line revolution and I am sure that the hundreds of residents passing through our clinics every day will be equally pleased. Now they can report general service delivery issues while waiting to be seen by clinic staff. More importantly, this has the potential to be a valuable tool for our Health Directorate. If a client has a problem at the clinic, they can log that concern or make any suggestions to address the issue in real time. To date, client concerns have been dealt with at clinic level. This opens up a whole new world of possibilities for us,’ said the City’s Mayoral Committee Member for Health, Councillor Siyabulela Mamkeli.<br>       <br>FreeCall lines were first introduced in 2012 as a means of allowing residents in disadvantaged areas to communicate with the City’s call centre free of charge for general enquiries and to report service requests. To date, 142 FreeCall lines have been installed at municipal buildings, housing offices, cash offices, libraries, etc.</p><p>The City’s Mayoral Committee Member for Corporate Services, Councillor Xanthea Limberg said: ‘we are pleased that our roll-out of FreeCall lines at City clinics will aid residents to provide constructive feedback to the City so we can ensure that our residents receive the quality healthcare they deserve. I believe that this has the potential to further improve our services to our clients and communities at large’.  <br>      <br>The 24 clinics that have had their FreeCall lines activated are: Blue Downs, Eerste River, Wesbank, Nolungile in Khayelitsha, Diep River, Philippi, Wynberg, Fish Hoek, Mzamomhle in Philippi, Bothasig, Durbanville, Westlake, Gugulethu, Town 2 CDC in Khayelitsha, Lansdowne, Vuyani in Gugulethu, Parow, Spencer Road in Salt River, Chapel Street in Woodstock, Lavender Hill, Phumlani in Philippi East, Mascincidane in Nyanga, Gordon’s Bay, and Seawinds.      <br> <br>Site visits at three other clinics (Bloekombos, Melkbosstrand and Muizenberg) determined that there is not enough space inside the facilities to install the FreeCall lines. Investigations are under way to determine whether it is possible to install the telephones outside the clinics.         </p><p><br><strong>End  </strong> </p>2016-01-20T22:00:00ZGP0|#1d539e44-7c8c-4646-887d-386dc1d95d70;L0|#01d539e44-7c8c-4646-887d-386dc1d95d70|City news;GTSet|#62efe227-07aa-45e7-944c-ceebacca891dGP0|#0f4c8d10-0390-4e6a-8b31-f8fc334ac91f;L0|#00f4c8d10-0390-4e6a-8b31-f8fc334ac91f|clinic;GTSet|#2e3de6c1-9951-4747-8f53-470629a399bb;GP0|#e8695b47-a05e-4e4b-8b9d-dfdb77207813;L0|#0e8695b47-a05e-4e4b-8b9d-dfdb77207813|Free call lines1

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