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City Ombudsman new look and feel launch date<p>Residents are invited to a meet and greet session with the City Ombudsman, Vusumzi Magwebu, at the Khayelitsha Shopping Mall on 8 March 2024. </p><p>'Visitors will have the opportunity to engage with officials about any municipal issues or complaints they may need assistance with. They will also have an opportunity to learn more about our oversight service and to lodge last resort municipal-related complaints about the City's administration,' said City Ombudsman Magwebu.</p><p><strong>Engagement session details:</strong></p><p><strong>Date: </strong>Friday, 8 March 2024</p><p><strong>Time: </strong>11:00 – 13:00</p><p><strong>Venue: </strong>Khayelitsha Shopping Centre</p><p><strong>Residents are encouraged to please bring along their ID and proof of correspondence or C3 notification if they need assistance.</strong></p><p>Any queries may be directed to the office on 021 400 1944, 021 400 5487 or <a href="mailto:ombudsadvocacy@capetown.gov.za" target="_blank">ombudsadvocacy@capetown.gov.za</a> </p><p>The Office of the Ombudsman is also available to assist City staff and members of the public with all last resort municipal-related complaints (complaints that have gone through the City service channels prior to approaching the Ombud) via the telephone, SMS and online option as below:</p><ul><li><strong>SMS:</strong> 44781 (Standard Rates Apply)</li><li><strong>Tel:</strong> 021 400 5487/1944</li><li><strong>Fax: </strong>021 4005952</li><li><strong>Email:</strong> <a href="mailto:ombudsdirect@capetown.gov.za" target="_blank">ombudsdirect@capetown.gov.za</a>   </li><li><strong>Website:</strong> <a href="http://www.capetown.gov.za/ombudscomplaints" target="_blank">http://www.capetown.gov.za/ombudscomplaints</a> </li></ul><p><strong>Nature of complaints </strong></p><ul><li>If a member of the public has lodged an enquiry or complaint about service delivery with a City department and an insufficient or no response has been received, the City Ombud may be contacted to investigate the matter.</li><li>It is required that one must first approach the relevant City department and provide proof of the exchange before approaching the Ombudsman.</li></ul><p>Please always describe the complaint in detail, including the name/s of the official/s involved, what happened and any relevant dates and times. Please always include any relevant documentation or evidence. The Ombudsman's Office will assess the complaint to determine whether the office can assist or whether to direct the complainant to the appropriate department or institution.</p><p><strong>The office follows the Ombudsman By-law (2015). It functions with independence, credibility and impartiality. It is against the law and South African Constitution to interfere in the business, powers and functions of this office. </strong></p><p>There are many City complaint channels available to members of the public, depending on the nature of the complaint. </p><p><strong>The </strong><a href="http://www.capetown.gov.za/Departments/Ombudsman" target="_blank"><strong>Ombudsman</strong></a><strong> does not investigate the following complaints, as there are other complaint channels for these:</strong></p><ul><li>Any legislative or executive decisions by the Council, any of its portfolio committees or subcouncils;</li><li>Any matter involving an allegation of fraud, corruption or corporate crime as referred to in the City's <a href="http://resource.capetown.gov.za/documentcentre/Documents/Bylaws%20and%20policies/Fraud%20Prevention%20Policy%20and%20Fraud%20Response%20Plan%20-%20%28Policy%20number%2025749A%29%20approved%20on%2003%20December%202014.pdf" target="_blank">Fraud Prevention Policy</a>;</li><li>Any matter or dispute which must be dealt with or settled within the field of labour law;</li><li>Any allegation relating to financial irregularities;</li><li>Any cases where the complainant has not reported the matter to the line department as a first port of call;</li><li>Any alleged irregular conduct of a councillor;</li><li>Any complaint which is vexatious or frivolous;</li><li>Any tender-related matter; and</li><li>Administrative appeals.</li></ul><p> </p><p><strong>End</strong></p><p><br></p>2024-03-03T22:00:00ZGP0|#1d539e44-7c8c-4646-887d-386dc1d95d70;L0|#01d539e44-7c8c-4646-887d-386dc1d95d70|City news;GTSet|#62efe227-07aa-45e7-944c-ceebacca891dGP0|#e01d78aa-26ee-4709-8494-b4f71d365032;L0|#0e01d78aa-26ee-4709-8494-b4f71d365032|Ombudsman;GTSet|#2e3de6c1-9951-4747-8f53-470629a399bb;GP0|#29c1487e-1c77-4950-afc1-136cce225109;L0|#029c1487e-1c77-4950-afc1-136cce225109|khayalitsha10

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