Natural disasters and your home

Cost of electricity

We bill you based on a three-tier tariff system comprising of the Lifeline tariff, the Domestic tariff and the Home User tariff. Find out how this works for residential and commercial properties.

<a href="https://www.capetown.gov.za/Family%20and%20home/residential-utility-services/residential-electricity-services/the-cost-of-electricity"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">the-cost-of-electricity</a>

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City jobs and opportunities

The City offers a range of employment and career development opportunities to suitably qualified applicants from a range of social and educational backgrounds.

<a href="https://www.capetown.gov.za/work%20and%20business/jobs-and-skills-development/work-for-the-city-of-cape-town/city-jobs-and-opportunities"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">city-jobs-and-opportunities</a>

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Submit your water meter readings online

You can submit your water meter reading online through e-Services.

<a href="https://www.capetown.gov.za/Family%20and%20home/residential-utility-services/residential-water-and-sanitation-services/water-meter-readings"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">water-meter-readings</a>

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Arrange a payment plan

We offer payment plans for property owners and tenants who have outstanding payments on their municipal accounts.

<a href="https://www.capetown.gov.za/City-Connect/Pay/Municipal-accounts/Electricity/arrange-a-payment-plan-for-debt-collection"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">arrange-a-payment-plan-for-debt-collection</a>

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Dam levels

The City of Cape Town and the National Department of Water and Sanitation measures dam levels to check how much water is available.

<a href="https://www.capetown.gov.za/Family%20and%20home/residential-utility-services/residential-water-and-sanitation-services/this-weeks-dam-levels"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">this-weeks-dam-levels</a>

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Apply for a wheelie bin

Property owners can apply for a 240 litre wheelie bin for the household, while relevant sectional title complexes can apply for the required number of bins.

<a href="https://www.capetown.gov.za/City-Connect/Apply/Municipal-services/solid-waste/Apply-for-a-new-wheelie-bin-for-domestic-properties"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Apply-for-a-new-wheelie-bin-for-domestic-properties</a>

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Pay and renew your vehicle licence

Pay for your vehicle licence renewal online through e-Services or in person.

<a href="https://www.capetown.gov.za/City-Connect/Pay/Driving-and-vehicles/Vehicle-licences/Pay-your-vehicle-licence"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Pay-your-vehicle-licence</a>

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Prevent illegal dumping

The City calls on all communities to stop illegal dumping and to report anyone who engages in this act.

<a href="https://www.capetown.gov.za/local%20and%20communities/community-health-and-safety/healthy-environment/prevent-illegal-dumping"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">prevent-illegal-dumping</a>

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Submit your electricity meter readings online

You can submit your own electricity meter reading or let the City read your meter for you.

<a href="https://www.capetown.gov.za/Family%20and%20home/residential-utility-services/residential-electricity-services/electricity-meter-readings"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">electricity-meter-readings</a>

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Find your councillor, ward or subcouncil

You can find your councillor, ward or subcouncil using our easy look-up tool.

<a href="https://www.capetown.gov.za/Family%20and%20home/Meet-the-City/city-council/find-your-councillor-ward-or-subcouncil"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">find-your-councillor-ward-or-subcouncil</a>

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Qualifying residents can register on the City's Housing Needs Register (previously known as the Housing Database) to be considered for a variety of housing opportunities.

<a href="https://www.capetown.gov.za/City-Connect/Register/Housing-and-property/Register-on-the-housing-database"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Register-on-the-housing-database</a>

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Registering as an accredited waste service provider ensures that your business is compliant with the City's Integrated Waste Management By-law.

<a href="https://www.capetown.gov.za/City-Connect/Register/Business-and-trade/Register-as-an-accredited-waste-services-provider"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Register-as-an-accredited-waste-services-provider</a>

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How to read your water meter

You can submit your water meter reading by calling 0860 103 089 or entering it online via your municipal account on our e-Services portal.

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Comment on the proposed MyCiTi Phase 2A stop locations along direct routes

10 October – 30 November 2022

<a href="https://www.capetown.gov.za/City-Connect/Have-your-say/Issues-open-for-public-comment/proposed-myciti-phase-2a-stop-locations-along-direct-routes">proposed-myciti-phase-2a-stop-locations-along-direct-routes</a>

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Green Infrastructure Programme

We are developing a Green Infrastructure Programme (GIP) for Cape Town. This will improve current natural assets and help towards the planning of new green and sustainable features.

<a href="https://www.capetown.gov.za/departments-city-initiatives/environmental-resource-management/green-infrastructure-programme"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">green-infrastructure-programme</a>

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City attends to high volume of cold front related electricity service requests

Storm and load-shedding related electricity outages are being experienced in areas across the city

Storm and load-shedding related electricity outages are being experienced in areas across the city. Eskom's load-shedding has also contributed to the number of service requests due to nuisance tripping among others, when the lights are switched back on. The City encourages residents to make use of the correct service channels to report outages via SMS and email. Residents are reminded to only use one reporting channel and not log multiple requests as duplication causes delays. Trees affecting power lines, infrastructureThe City dedicates resources to trim trees and vegetation on its property so as to reduce the risk of outages caused by trees encroaching onto power lines and infrastructure. Property owners are also encouraged to safely maintain their trees and vegetation. Stormy weather usually contributes to an increase in power outages, especially where tree branches grow over and into overhead power lines. Residents should contact professionals for assistance where the work is too dangerous or difficult to perform. Please see here for more information: <a href="https://www.capetown.gov.za/Media-and-news/Don%27t%20allow%20tree%20emergencies%20to%20take%20root%20this%20winter">https://www.capetown.gov.za/Media-and-news/Don't allow tree emergencies to take root this winter</a> Should residents be concerned that there is a risk of trees on City property encroaching on City overhead power lines, they are encouraged to report these cases to the City's Fault Reporting Centre on 0860 103 089 or <a href="mailto:power@capetown.gov.za">power@capetown.gov.za</a> Top new load-shedding trends impacting neighbourhoods: <a href="https://www.capetown.gov.za/Media-and-news/Top%20new%20load-shedding%20trends%20impacting%20neighbourhoods">https://www.capetown.gov.za/Media-and-news/Top%20new%20load-shedding%20trends%20impacting%20neighbourhoods</a> For service requests (please only log on one channel and do not log the same request multiple times):Call Centre: 0860 103 089SMS: 31220 (Please note the free SMS service does not apply)Email: <a href="mailto:power@capetown.gov.za">power@capetown.gov.za</a> Residents can use the following channels to report transport and road related issues:<ul><li>Transport Information Centre (TIC) on 0800 65 64 63. This is a 24/7 information centre and free from a landline or a cell phone</li><li>Send an email to <a href="mailto:Transport.Info@capetown.gov.za">Transport.Info@capetown.gov.za</a></li><li>Residents are reminded to please include their name, contact number and the exact location of the blocked stormwater infrastructure. It is very important to ensure that the details of the location are 100% correct as this will improve our response time. We want to thank our residents for working with us.</li></ul> End

2023-06-02T22:00:00Z

Your City in 60 seconds

Catch up on the latest important City news updates with your City in 60 seconds.

Each week, we share a new video giving you a snapshot of what we are up to in your community.<div class="responsive-media"> <iframe width="560" height="315" src="https://www.youtube.com/embed/fcWvCYxLO_k" title="YouTube video player" frameborder="0"></iframe> </div> <div style="width:100%;clear:both;"><div style="float:left;width:25%;margin-right:10px;"> <a href="https://www.capetown.gov.za/Media-and-news/City%20disburses%20more%20than%20R11%2c6m%20to%20NGO%20sector"> <img src="https://resource.capetown.gov.za/cityassets/PublishingImages/City%20news.jpg?RenditionID=14" border="0" alt="" style="width:100%;" /></a> </div> <a href="https://www.capetown.gov.za/Media-and-news/City%20disburses%20more%20than%20R11%2c6m%20to%20NGO%20sector">City disburses more than R11,6m to NGO sector</a> The disbursements, approved by Council on 25 May 2023, will see just over R8,3 million to NGOs working with vulnerable groups, including persons living on the street, and R3,2 million to organisations working in the Arts & Culture sector.</div><div style="width:100%;clear:both;"><div style="float:left;width:25%;margin-right:10px;"> <a href="https://www.capetown.gov.za/Media-and-news/Facility%20Protection%20Officers%20deployed%20to%20combat%20extortion%2c%20theft%20and%20vandalism"> <img src="https://resource.capetown.gov.za/cityassets/Media%20Centre/DSC_7899.jpg?RenditionID=14" border="0" alt="" style="width:100%;" /></a> </div> <a href="https://www.capetown.gov.za/Media-and-news/Facility%20Protection%20Officers%20deployed%20to%20combat%20extortion%2c%20theft%20and%20vandalism">Facility Protection Officers deployed to combat extortion, theft and vandalism</a> Cape Town Mayor Geordin Hill-Lewis has announced a specialised unit to help safeguard City facilities and protect frontline staff delivering services in communities. Crime hotspots will see a special deployment of 81 Law Enforcement Facility Protection Officers (FPOs), supported by 200 Facility Protection Monitors. This is in response to rising theft and vandalism of infrastructure, which has doubled to almost R60 million in 2022/23 driven by higher stages of Eskom blackouts. Staff and contractors are also facing regular extortion threats and demands for ‘protection fees’ from local syndicates.</div><div style="width:100%;clear:both;"><div style="float:left;width:25%;margin-right:10px;"> <a href="https://www.capetown.gov.za/Media-and-news/Durbanville%20Library%20100%20not%20out"> <img src="https://resource.capetown.gov.za/cityassets/PublishingImages/durbanville_library_header.jpg?RenditionID=14" border="0" alt="" style="width:100%;" /></a> </div> <a href="https://www.capetown.gov.za/Media-and-news/Durbanville%20Library%20100%20not%20out">Durbanville Library: 100 not out</a> The milestone puts Durbanville Library in the distinguished company of several other City of Cape Town libraries that have already passed the 100 year mark.</div>

2023-06-01T22:00:00Z

City wastes no time with winter readiness

The City of Cape's Urban Waste Management Cleansing Branch is ramping up efforts to help prevent flooding and pollution of rivers and waterways that comes with the arrival of winter rains.

The City of Cape's Urban Waste Management Cleansing Branch is ramping up efforts to help prevent flooding and pollution of rivers and waterways that comes with the arrival of winter rains. With the first heavy rains a lot of litter and green organic waste are washed into storm drains which then causes blockages and floods, or ends up flowing out into our rivers/vleis and eventually the ocean. This year UWM is spending R48 million on its Winter Readiness Programme which runs five days a week, Monday to Friday, and with teams working eight-hour shifts daily. This is in addition to normal cleansing activities. <div class="image-gallery-slider img-gal-1" id="img-gal-1" data-slide="1" data-slides="3" style="height:493.5px;"><div class="image-gallery-content" style="height:414px;"> <figure class="itemSlide slide-left slide-1"> <img src="https://resource.capetown.gov.za/cityassets/Media%20Images%202/DSC_9764.jpg" class="responsive" alt="" style="width:951px;" /> <figcaption class="image-slide-text" style="display:none;"> <a href="#" title="title"> </a>City’s Urban Waste Management Directorate’s R48 million Winter Preparedness Programme has been rolling out across Cape Town </figcaption> </figure> <figure class="itemSlide slide-left slide-2"> <img src="https://resource.capetown.gov.za/cityassets/Media%20Images%202/DSC_9772.jpg" class="responsive" alt="" style="width:951px;" /> <figcaption class="image-slide-text" style="display:none;"> City’s Urban Waste Management Directorate’s R48 million Winter Preparedness Programme has been rolling out across Cape Town </figcaption> </figure> <figure class="itemSlide slide-left slide-3"> <img src="https://resource.capetown.gov.za/cityassets/Media%20Images%202/DSC_9789.jpg" class="responsive" alt="" style="width:951px;" /> <figcaption class="image-slide-text" style="display:none;"> City’s Urban Waste Management Directorate’s R48 million Winter Preparedness Programme has been rolling out across Cape Town </figcaption> </figure> </div><div class="image-gallery-control"><div class="image-gallery-caption"> <a href="#" title="title"> Aerial view of Cape Town</a> - Loren ipsum dolor sit amet loren ipsum dolor sit amet Loren ipsum dolor sit amet.</div><div class="image-gallery-nav"><div class="nav-info">1 of 3</div><div class="slide-next"> </div><div class="slide-prev"> </div></div></div></div>The programme activities include:· Street sweeping and litter picking on open spaces, verges and river banks· Removal of illegal dumping that may cause blockages and floods· Installing and servicing street litter bins and 770 litre litter bins· Street washing by means of water tank vehicles· Scheduled mechanical street sweeping of highways and byways· Removal of seal carcasses from beaches This year the programme sees a total of 1 398 temporary EPWP recruitment opportunities. Recruitment for cleansing can be challenging as many communities will only accept workers who live in their immediate area. However efforts are being made to ensure service disruptions are minimised as much as possible. 'We ask residents to please keep in mind that littering is one of the main causes of flooding during winter rains. When litter is dropped on the street it can be washed into drains and can cause a blockage that could flood a road or people's homes. 'While UWM is doing what we can, our residents also have a part to play to help reduce the risk of flooding. Don't dump, rather please use the solid waste services provided to get rid of your waste. We further urge communities to take part in clean-up campaigns as it is all our responsibility to keep Cape Town clean,' said Mayoral Committee Member for Urban Waste Management, Alderman Grant Twigg. End

2023-06-01T22:00:00Z

City brings customer services to Scottsdene and Westlake

The City of Cape Town’s Mobile Office is bringing its customer relations team to residents to assist with a wide range of municipal enquiries and service requests

The details are as follows: <ul><li>Tuesday, 6 June 2023, from 09:30 to 13:30 at the Scottsdene Hall, Eoan Avenue, Scottsdene, Kraaifontein</li><li>Thursday, 8 June 2023, from 09:30 to 13:30 at the Westlake United Church Trust Hall, 48 Westlake Drive, Westlake The intention is to take customer services to the communities that are far from municipal facilities. The City's Customer Relations Department's mobile team will assist residents with logging queries and service requests electronically. Customers can engage with the City in a wide range of non-emergency enquiries such as rates, sewerage, electricity, water, refuse collections, and all other account enquiries. To date, the mobile office team has been very effective in resolving long outstanding queries for residents. 'The City is bringing services to the residents to afford them the opportunity to enquire and to solve issues in the comfort of their own area. I encourage residents to take full advantage of this opportunity and to get the answers that they need about their general municipal matters,' said the City's Mayoral Committee Member for Corporate Services, Alderman Theresa Uys. End</li></ul>

2023-06-01T22:00:00Z

All City online services and applications

View all actions

Top City Connect services

Service Requests/Report a Fault (C3)

How to read your water meter

You can submit your water meter reading by calling 0860 103 089 or entering it online via your municipal account on our e-Services portal.

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Pay and renew your vehicle licence

There are a number of different options you can use when paying for and renewing your vehicle licence renewal.

<a href="https://www.capetown.gov.za/City-Connect/Pay/Driving-and-vehicles/Vehicle-licences/Pay-your-vehicle-licence" target="_blank">Pay-your-vehicle-licence</a>

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Prevent illegal dumping

We are calling on all our residents to stop and report illegal dumping … Illegal dumping costs us money It costs the City R350 million every year to clean up illegal dumping …

<a href="https://www.capetown.gov.za/Family%20and%20home/Safety-in-the-home/Environmental-health-in-the-home/prevent-illegal-dumping"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">prevent-illegal-dumping</a>

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Informal trading

Informal trade is a very important part of Cape Town's economy and benefits both traders and locals.

<a href="https://www.capetown.gov.za/work%20and%20business/doing-business-in-the-city/business-support-and-guidance/informal-trading"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">informal-trading</a>

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Submit a building plan

If you are planning any building work on a property, you may need to submit a building plan for approval.

<a href="https://www.capetown.gov.za/City-Connect/Apply/Planning-building-and-development/Building-plan-applications/Apply-for-a-building-plan"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Apply-for-a-building-plan</a>

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City jobs and opportunities

The City offers a range of employment and career development opportunities to suitably qualified applicants from a range of social and educational backgrounds.

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Pay your rates and services accounts

You can pay your rates and services account in a number of different ways.

<a href="https://www.capetown.gov.za/City-Connect/Pay/Municipal-accounts/Electricity/pay-your-rates-and-services-account"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">pay-your-rates-and-services-account</a>

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District plans

The District Plans are medium term (10 year) plans that aim to guide spatial development processes and land use management within the district and are approved by the Council of City of Cape Town as policy.

<a href="https://www.capetown.gov.za/work%20and%20business/planning-portal/Spatial-Plans-and-Frameworks/district-plans"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">district-plans</a>

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The Business Hub

The Business Hub provides information on starting and growing your business.

<a href="https://www.capetown.gov.za/work%20and%20business/doing-business-in-the-city/business-support-and-guidance/the-business-hub"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">the-business-hub</a>

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Dam levels

The dam levels are critical for Cape Town’s water supply and are a key contributor to the Day Zero water dashboard

<a href="https://www.capetown.gov.za/Family%20and%20home/residential-utility-services/residential-water-and-sanitation-services/this-weeks-dam-levels">this-weeks-dam-levels</a>

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Prevent blocked sewers

The City has an excessively high number of sewer blockages each year. On average, we attend to nearly 300 sewer blockages every day. Clearing these blockages makes our operational costs higher.

<a href="https://www.capetown.gov.za/Family%20and%20home/residential-utility-services/residential-water-and-sanitation-services/prevent-blocked-sewers"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">prevent-blocked-sewers</a>

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Apply for debt relief

If you would like to have your debt written off, please contact us directly to find out if you qualify.

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Registering as an accredited waste service provider ensures that your business is compliant with the City's Integrated Waste Management By-law.

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Apply for new or replacement driver's licence

Find out how to get a new or replacement driver’s licence.

<a href="https://www.capetown.gov.za/City-Connect/Apply/Licences-and-permits/Driving-and-vehicles/Apply-for-new-or-replacement-drivers-licence">Apply-for-new-or-replacement-drivers-licence</a>

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The cost of electricity

We bill you based on a three-tier tariff system comprising of the Lifeline tariff, the Domestic tariff and the Home User tariff.

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Submit your electricity meter readings online

You can submit your own electricity meter reading or let the City read your meter for you.

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Find your councillor, ward or subcouncil

You can find your councillor, ward or subcouncil using our easy look-up tool.

<a href="https://www.capetown.gov.za/search?k=find%20your%20councillor"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">search</a>

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Qualifying residents can register on the City's Housing Needs Register (previously known as the Housing Database) to be considered for a variety of housing opportunities.

<a href="https://www.capetown.gov.za/City-Connect/Register/Housing-and-property/Register-on-the-housing-database"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Register-on-the-housing-database</a>

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Apply for a wheelie bin

Property owners can apply for a 240 litre wheelie bin for their household

<a href="https://www.capetown.gov.za/City-Connect/Apply/Municipal-services/solid-waste/Apply-for-a-new-wheelie-bin-for-domestic-properties">Apply-for-a-new-wheelie-bin-for-domestic-properties</a>

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Get Grants-in-Aid funding

The City of Cape Town makes grants-in-aid available to organisations to fund projects that benefit the community and assist the City in realising its goals and objectives as set out by the Integrated Development Plan (IDP).

<a href="https://www.capetown.gov.za/City-Connect/Find-grants-and-funding/Business-funding/Get-grants-in-aid-funding"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Get-grants-in-aid-funding</a>

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Arrange a payment plan

We offer payment plans for property owners and tenants who have outstanding payments on their municipal accounts.

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Cape Town Future Energy Festival

The Cape Town Future Energy Festival is a showcase of innovation and sustainable living.

<a href="https://www.capetown.gov.za/City-Connect/Have-your-say/surveys-and-submissions/cape-town-future-energy-festival"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">cape-town-future-energy-festival</a>

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Coronavirus

The coronavirus (COVID-19) is a new disease that was recently declared a pandemic by the World Health Organisation (WHO)

<a href="https://www.capetown.gov.za/Family%20and%20home/personal-health/contagious-and-chronic-diseases/coronavirus">coronavirus</a>

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Submit your water meter readings online

You can submit your water meter reading online through e-Services.

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Coronavirus updates

We are operating with reduced services and communication channels as a result of the coronavirus (COVID-19) and national lockdown.

<a href="https://www.capetown.gov.za/general/coronavirus-updates">coronavirus-updates</a>

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