Residential water and sanitation services

Cost of electricity

We bill you based on a three-tier tariff system comprising of the Lifeline tariff, the Domestic tariff and the Home User tariff. Find out how this works for residential and commercial properties.

<a href="https://www.capetown.gov.za/Family%20and%20home/residential-utility-services/residential-electricity-services/the-cost-of-electricity"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">the-cost-of-electricity</a>

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City jobs and opportunities

The City offers a range of employment and career development opportunities to suitably qualified applicants from a range of social and educational backgrounds.

<a href="https://www.capetown.gov.za/work%20and%20business/jobs-and-skills-development/work-for-the-city-of-cape-town/city-jobs-and-opportunities"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">city-jobs-and-opportunities</a>

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Submit your water meter readings online

You can submit your water meter reading online through e-Services.

<a href="https://www.capetown.gov.za/Family%20and%20home/residential-utility-services/residential-water-and-sanitation-services/water-meter-readings"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">water-meter-readings</a>

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Arrange a payment plan

We offer payment plans for property owners and tenants who have outstanding payments on their municipal accounts.

<a href="https://www.capetown.gov.za/City-Connect/Pay/Municipal-accounts/Electricity/arrange-a-payment-plan-for-debt-collection"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">arrange-a-payment-plan-for-debt-collection</a>

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Dam levels

The City of Cape Town and the National Department of Water and Sanitation measures dam levels to check how much water is available.

<a href="https://www.capetown.gov.za/Family%20and%20home/residential-utility-services/residential-water-and-sanitation-services/this-weeks-dam-levels"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">this-weeks-dam-levels</a>

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Apply for a wheelie bin

Property owners can apply for a 240 litre wheelie bin for the household, while relevant sectional title complexes can apply for the required number of bins.

<a href="https://www.capetown.gov.za/City-Connect/Apply/Municipal-services/solid-waste/Apply-for-a-new-wheelie-bin-for-domestic-properties"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Apply-for-a-new-wheelie-bin-for-domestic-properties</a>

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Pay and renew your vehicle licence

Pay for your vehicle licence renewal online through e-Services or in person.

<a href="https://www.capetown.gov.za/City-Connect/Pay/Driving-and-vehicles/Vehicle-licences/Pay-your-vehicle-licence"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Pay-your-vehicle-licence</a>

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Prevent illegal dumping

The City calls on all communities to stop illegal dumping and to report anyone who engages in this act.

<a href="https://www.capetown.gov.za/local%20and%20communities/community-health-and-safety/healthy-environment/prevent-illegal-dumping"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">prevent-illegal-dumping</a>

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Submit your electricity meter readings online

You can submit your own electricity meter reading or let the City read your meter for you.

<a href="https://www.capetown.gov.za/Family%20and%20home/residential-utility-services/residential-electricity-services/electricity-meter-readings"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">electricity-meter-readings</a>

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Find your councillor, ward or subcouncil

You can find your councillor, ward or subcouncil using our easy look-up tool.

<a href="https://www.capetown.gov.za/Family%20and%20home/Meet-the-City/city-council/find-your-councillor-ward-or-subcouncil"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">find-your-councillor-ward-or-subcouncil</a>

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Qualifying residents can register on the City's Housing Needs Register (previously known as the Housing Database) to be considered for a variety of housing opportunities.

<a href="https://www.capetown.gov.za/City-Connect/Register/Housing-and-property/Register-on-the-housing-database"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Register-on-the-housing-database</a>

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Registering as an accredited waste service provider ensures that your business is compliant with the City's Integrated Waste Management By-law.

<a href="https://www.capetown.gov.za/City-Connect/Register/Business-and-trade/Register-as-an-accredited-waste-services-provider"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Register-as-an-accredited-waste-services-provider</a>

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How to read your water meter

You can submit your water meter reading by calling 0860 103 089 or entering it online via your municipal account on our e-Services portal.

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Comment on the proposed MyCiTi Phase 2A stop locations along direct routes

10 October – 30 November 2022

<a href="https://www.capetown.gov.za/City-Connect/Have-your-say/Issues-open-for-public-comment/proposed-myciti-phase-2a-stop-locations-along-direct-routes">proposed-myciti-phase-2a-stop-locations-along-direct-routes</a>

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Green Infrastructure Programme

We are developing a Green Infrastructure Programme (GIP) for Cape Town. This will improve current natural assets and help towards the planning of new green and sustainable features.

<a href="https://www.capetown.gov.za/departments-city-initiatives/environmental-resource-management/green-infrastructure-programme"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">green-infrastructure-programme</a>

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City to kick off Cape Town travel campaign in US following Europe success

Following success in targeting key European markets, the City’s Mayoral Committee Member for Economic Growth, Alderman James Vos whose portfolio includes tourism, will this coming week launch a digital campaign.

<p></p><div>The campaign ran in November and December in London, Amsterdam, Brussels, Lisbon, Zurich, Munich, Frankfurt, Berlin, Rome and Paris and encouraged audiences there to consider Cape Town as their next destination for travel or remote working. </div><div> </div><div>The campaign received more than 25 million views, exceeding its target by 3 million views. </div><div> </div><div>‘This is one of the measures that we take to drive supply and demand from key source markets that leads to increased bookings. Passenger performance at the international terminal at Cape Town International Airport saw a record recovery of 96% in December, compared to December 2019, and 97% in January, compared to that month in 2019,’ said Alderman James Vos, the Economic Growth Mayoral Committee Member.</div><div> </div><div>On the back of this success, the marketing initiative will now head to the key source markets in the US of New York, New Jersey, Washington D.C., Miami and Atlanta. There are direct flight routes between these cities and Cape Town as follows; Delta Airlines from Atlanta (ATL) three times per week and a seasonal triangular route from Atlanta – Johannesburg – Cape Town – Atlanta four times per week. United Airlines flies from Newark year round three times per week and from Washington D.C. year round three times per week. The City, which has a sister city agreement with Miami Dade County, is pushing for a direct flight to its main airport. </div><div> </div><div>‘The Mother City is a place of endless adventure and experiences with something for nature-lovers, foodies, culture vultures, families, friends and solo travellers young and old. We’re an incredible destination to Visit, Live in, Work from, Play, Study and Invest in and I’m on a mission to secure a tourism-related job in every household in Cape Town. With our campaigns driving awareness and creating demand for bookings, we can get there,’ said Alderman Vos.</div><div> </div><div><strong>Caption 1: </strong>Alderman James Vos, Mayoral Committee Member for Economic Growth addresses an event marking United Airlines flights between Cape Town and the US.</div><div> </div><div><strong>Caption 2:</strong> Alderman James Vos, Mayoral Committee Member for Economic Growth speaks to Cape Town International Airport staff</div><div> </div><div> </div><div><strong>End</strong><br></div><p><br></p>

2023-03-18T22:00:00Z

City promotes accreditation for waste service providers on Global Recycling Day

Every year on 18 March, the world comes together to recognise, and celebrate, the importance of recycling in protecting our resources and securing the future of our planet.

<p></p><div>To mark the occasion this year, the City of Cape Town held an event at the Wynberg Drop-off facility on Friday, 17 March to encourage small, medium and micro enterprises (SMMEs) that handle waste to register for accreditation as waste service providers. Businesses involved in the handling of waste must obtain accreditation from the City to operate legally in Cape Town. </div><div><br></div><div>Similarly, residents are legally required to only make use of accredited waste management companies to remove recyclables and any non-household waste (builder’s rubble, garage waste, garden greens, etc.) from their properties. Remember – only the City or its appointed contractors are permitted to remove general household waste from residential properties. </div><div><br></div><div><span> <figure class="subtopic-fullsize-img"> <img src="https://resource.capetown.gov.za/cityassets/Media%20Centre/World%20Recycling%20Day%201.jpg" class="responsive" alt="" style="width:948px;" /> </figure></span><br></div><div><br></div><div>The event also involved an exhibition of household waste items that can be repurposed for other things, and distribution of educational material related to recycling. </div><div><br></div><div>The waste service provider accreditation process involves ensuring that the business has viable plans for cleaning/treating, separating, storing, transporting, and disposing of materials they handle. If residents can ensure a company is accredited before asking them to remove waste, it helps ensure this waste is not simply dumped on nearby open land. </div><div><br></div><div>Businesses that handle waste are also encouraged to apply for recycling tenders in coming years as recycling services are expanded throughout the City. Efforts to increase recycling are ramping up as landfill airspace becomes more of a challenge, and the City wants SMMEs to be ready to benefit from these opportunities as they arise. </div><div><br></div><div><span> <figure class="subtopic-fullsize-img"> <img src="https://resource.capetown.gov.za/cityassets/Media%20Centre/World%20Recycling%20Day%202.jpg" class="responsive" alt="" style="width:948px;" /> </figure></span><br></div><div><br></div><div>‘The City recognises the potential of recycling and other forms of waste beneficiation to empower residents and the intent is to bring SMMEs involved in this work along with us as we revolutionise waste management in Cape Town. Campaigning for these companies to apply for accreditation is part of this effort,’ said Mayoral Committee Member for Urban Waste Management, Alderman Grant Twigg.</div><div><br></div><div>‘There is already a thriving recycling sector in Cape Town that is making a notable contribution to waste diversion, but there is more potential that must still be realised. Accreditation gives residents a tool to distinguish between those who are doing good work minimising our society’s waste footprint from those who put the health of our communities at risk through irresponsible business practices like illegal dumping. It gives service providers working with recycling credibility that will allow them to access new markets in areas that do not currently receive a recycling collection service. </div><div><br></div><div>‘Furthermore, it can give the City a much clearer picture of what types of waste are generated and allows us to more precisely target efforts to support and cultivate our partners in the private sector. Every way you look at it, accreditation is going to benefit our City,’ said Alderman Twigg. </div><div><br></div><div><span> <figure class="subtopic-fullsize-img"> <img src="https://resource.capetown.gov.za/cityassets/Media%20Centre/World%20Recycling%20Day%203.jpg" class="responsive" alt="" style="width:948px;" /> </figure></span><br></div><div><br></div><div>For more assistance on completing the waste management plans for accreditation applications, SMMEs can contact Alfonzo Noble (021 400 2478) and Yolokazi Bikwana (021 4001 760).</div><div><br></div><div><br></div><div><strong>End</strong></div><div><br><br></div>

2023-03-17T22:00:00Z

City’s Urban Mobility Directorate will not tolerate violence and intimidation on Monday

The City of Cape Town’s Urban Mobility Directorate has noted the planned National Shutdown by the EFF on Monday, 20 March 2023

<p></p><p>The bus service will be monitored in conjunction with the Safety and Security Directorate and any reported incidents or disruptions will be attended to as and if they occur. Law Enforcement will assist by patrolling and escorting buses where possible in identified hot spots. </p><p> <br></p><p>We want to assure Capetonians who will be going to work on Monday that we will do everything in our power to ensure that our MyCiTi bus service operates as scheduled. </p><p> </p><p>We will be monitoring all routes to ensure that a close eye is kept on public transport. The City will not tolerate thuggish behaviour on the day, and all necessary precautions will be taken to ensure the safety of commuters and other operators as far as possible.</p><p> </p><p>The right to protest does not supersede the right to the freedom of movement, the right to move without fear of harassment and intimidation, and the right to earn a living. We will not be intimidated from acting against anyone who displays any sort of violent behaviour during the protest.</p><p> </p><p>We refuse to be bullied into not providing services to those who simply want to go to work and put food on their families' tables and would like this to serve as a reminder to those who plan to protest on Monday, that violence that results in damage to public and private property is not a lawful protest, and will be seen for what it is, rioting and criminal.</p><p> </p><p> </p><p><strong>End</strong></p><p> </p><p><br></p>

2023-03-16T22:00:00Z

Help name Cape Town’s new anti-litter mascot

We're calling on residents, schools, businesses and civil society to get involved in naming our mascot, who is modelled on the green city litter bins found across the city

<p></p><span><p></p></span><p>'We're calling on residents, schools, businesses and civil society to get involved in naming our mascot, who is modelled on the green city litter bins found across the city. As part of our Keep Cape Town clean campaign, we're calling on all Capetonians to never litter, and to always use the available litter bins. All of us can take a minute to pick up litter, and encourage others to do the same. Together, Capetonians can be a powerful force for change,' said Mayor Geordin Hill-Lewis.</p><p> </p><p>The Mayor said the mascot would form part of a concerted effort to engage young people and schools about getting involved for a cleaner Cape Town.<br></p><span><figure class="subtopic-fullsize-img"><img src="https://resource.capetown.gov.za/cityassets/Media%20Images%202/Image.jpeg" class="responsive" alt="" style="width:1425px;" /> </figure></span><span><p>Winning name suggestions and the final name for the mascot will be announced later in April.</p><p> </p><p>'Once we've got a name, our mascot will hit the campaign trail to public events, schools, community clean-ups, malls and busy intersections near you. With this new mascot, we hope to keep building the movement for a cleaner Cape Town - it starts with each one of us,' said Alderman Grant Twigg, Mayoral Committee Member for Urban Waste Management.</p><p> </p> <figure class="subtopic-fullsize-img"> <img src="https://resource.capetown.gov.za/cityassets/Media%20Images%202/little%20mascot11.jpg" class="responsive" alt="" style="width:2084px;" /> </figure></span><p>Get involved in naming the City's new anti-littering mascot. Send your name suggestions to:</p><p> </p><p><span style="font-weight:700;">Twitter:</span> @Geordinhl or @CityofCT</p><p><span style="font-weight:700;">Facebook:</span> Mayor Geordin Hill-Lewis, City of Cape Town or Alderman Grant Twigg</p><p><span style="font-weight:700;">Email:</span> <a href="mailto:mayor.mayor@capetown.gov.za" target="_blank">mayor.mayor@capetown.gov.za</a><br></p><p><br></p>

2023-03-16T22:00:00Z

All City online services and applications

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Top City Connect services

Service Requests/Report a Fault (C3)

How to read your water meter

You can submit your water meter reading by calling 0860 103 089 or entering it online via your municipal account on our e-Services portal.

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Pay and renew your vehicle licence

There are a number of different options you can use when paying for and renewing your vehicle licence renewal.

<a href="https://www.capetown.gov.za/City-Connect/Pay/Driving-and-vehicles/Vehicle-licences/Pay-your-vehicle-licence" target="_blank">Pay-your-vehicle-licence</a>

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Prevent illegal dumping

We are calling on all our residents to stop and report illegal dumping … Illegal dumping costs us money It costs the City R350 million every year to clean up illegal dumping …

<a href="https://www.capetown.gov.za/Family%20and%20home/Safety-in-the-home/Environmental-health-in-the-home/prevent-illegal-dumping"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">prevent-illegal-dumping</a>

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Informal trading

Informal trade is a very important part of Cape Town's economy and benefits both traders and locals.

<a href="https://www.capetown.gov.za/work%20and%20business/doing-business-in-the-city/business-support-and-guidance/informal-trading"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">informal-trading</a>

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Submit a building plan

If you are planning any building work on a property, you may need to submit a building plan for approval.

<a href="https://www.capetown.gov.za/City-Connect/Apply/Planning-building-and-development/Building-plan-applications/Apply-for-a-building-plan"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Apply-for-a-building-plan</a>

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City jobs and opportunities

The City offers a range of employment and career development opportunities to suitably qualified applicants from a range of social and educational backgrounds.

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Pay your rates and services accounts

You can pay your rates and services account in a number of different ways.

<a href="https://www.capetown.gov.za/City-Connect/Pay/Municipal-accounts/Electricity/pay-your-rates-and-services-account"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">pay-your-rates-and-services-account</a>

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District plans

The District Plans are medium term (10 year) plans that aim to guide spatial development processes and land use management within the district and are approved by the Council of City of Cape Town as policy.

<a href="https://www.capetown.gov.za/work%20and%20business/planning-portal/Spatial-Plans-and-Frameworks/district-plans"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">district-plans</a>

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The Business Hub

The Business Hub provides information on starting and growing your business.

<a href="https://www.capetown.gov.za/work%20and%20business/doing-business-in-the-city/business-support-and-guidance/the-business-hub"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">the-business-hub</a>

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Dam levels

The dam levels are critical for Cape Town’s water supply and are a key contributor to the Day Zero water dashboard

<a href="https://www.capetown.gov.za/Family%20and%20home/residential-utility-services/residential-water-and-sanitation-services/this-weeks-dam-levels">this-weeks-dam-levels</a>

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Prevent blocked sewers

The City has an excessively high number of sewer blockages each year. On average, we attend to nearly 300 sewer blockages every day. Clearing these blockages makes our operational costs higher.

<a href="https://www.capetown.gov.za/Family%20and%20home/residential-utility-services/residential-water-and-sanitation-services/prevent-blocked-sewers"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">prevent-blocked-sewers</a>

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Apply for debt relief

If you would like to have your debt written off, please contact us directly to find out if you qualify.

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Registering as an accredited waste service provider ensures that your business is compliant with the City's Integrated Waste Management By-law.

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Apply for new or replacement driver's licence

Find out how to get a new or replacement driver’s licence.

<a href="https://www.capetown.gov.za/City-Connect/Apply/Licences-and-permits/Driving-and-vehicles/Apply-for-new-or-replacement-drivers-licence">Apply-for-new-or-replacement-drivers-licence</a>

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The cost of electricity

We bill you based on a three-tier tariff system comprising of the Lifeline tariff, the Domestic tariff and the Home User tariff.

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Submit your electricity meter readings online

You can submit your own electricity meter reading or let the City read your meter for you.

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Find your councillor, ward or subcouncil

You can find your councillor, ward or subcouncil using our easy look-up tool.

<a href="https://www.capetown.gov.za/search?k=find%20your%20councillor"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">search</a>

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Qualifying residents can register on the City's Housing Needs Register (previously known as the Housing Database) to be considered for a variety of housing opportunities.

<a href="https://www.capetown.gov.za/City-Connect/Register/Housing-and-property/Register-on-the-housing-database"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Register-on-the-housing-database</a>

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Apply for a wheelie bin

Property owners can apply for a 240 litre wheelie bin for their household

<a href="https://www.capetown.gov.za/City-Connect/Apply/Municipal-services/solid-waste/Apply-for-a-new-wheelie-bin-for-domestic-properties">Apply-for-a-new-wheelie-bin-for-domestic-properties</a>

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Get Grants-in-Aid funding

The City of Cape Town makes grants-in-aid available to organisations to fund projects that benefit the community and assist the City in realising its goals and objectives as set out by the Integrated Development Plan (IDP).

<a href="https://www.capetown.gov.za/City-Connect/Find-grants-and-funding/Business-funding/Get-grants-in-aid-funding"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Get-grants-in-aid-funding</a>

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Arrange a payment plan

We offer payment plans for property owners and tenants who have outstanding payments on their municipal accounts.

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Cape Town Future Energy Festival

The Cape Town Future Energy Festival is a showcase of innovation and sustainable living.

<a href="https://www.capetown.gov.za/City-Connect/Have-your-say/surveys-and-submissions/cape-town-future-energy-festival"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">cape-town-future-energy-festival</a>

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Coronavirus

The coronavirus (COVID-19) is a new disease that was recently declared a pandemic by the World Health Organisation (WHO)

<a href="https://www.capetown.gov.za/Family%20and%20home/personal-health/contagious-and-chronic-diseases/coronavirus">coronavirus</a>

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Submit your water meter readings online

You can submit your water meter reading online through e-Services.

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Coronavirus updates

We are operating with reduced services and communication channels as a result of the coronavirus (COVID-19) and national lockdown.

<a href="https://www.capetown.gov.za/general/coronavirus-updates">coronavirus-updates</a>

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