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Water management devices<span> <h2 class="sectHeading">​​​​​​​​​​​​​​​​​​​​​​​​​​​What is domestic water metering?​​​​</h2></span> <p>All formal properties with water supply have water meters which we <a href="https://resource.capetown.gov.za/documentcentre/Documents/Graphics%20and%20educational%20material/How_to_read_your_meter_Poster.pdf">read to measure your water use</a> and calculate your monthly bill.<br></p> <span> <h2 class="sectHeading">​​​​​​​​​​Previous metering approach with WMDs​​​​​​​</h2></span> <p>The water management device (WMD) programme was originally set up in 2007 to help indigent households to manage their water usage and to reduce water being lost through plumbing leaks on private property. WMDs restricted the amount of water that households received each day.</p><p>We have revised our approach to domestic water metering and have been phasing out WMDs from July 2021. Over time, WMDs will be replaced by conventional meters when the WMD reaches the end of its expected lifespan. Remaining stock of WMDs in our stores will be installed where meter replacements are required, but set to ‘open flow’ during the transition period. <br></p><div class="notification with-heading white-copy yellow bg-darker-grey"><div class="graphic"> <i class="info citycard">​​​</i></div><div class="desc"><h4>City Connect</h4><p> <span class="ms-rteForeColor-2">​<span class="ms-rteThemeForeColor-1-0"><a href="https://www.capetown.gov.za/City-Connect/Apply/Financial-relief-and-rebates/Individuals/Apply-for-indigent-rates-relief" target="_blank">Register as an indigent resident</a></span></span></p></div></div> <span> <h2 class="sectHeading">​​​​​​​​​​Metering for indigent residents​​​​​​​</h2></span> <p>Existing WMD meters will be set to ‘open flow’ in a phased approach from July 2021. If you receive indigent benefits, you will need to ensure your monthly water use remains under 15 000 litres per month to maintain access to this benefit. This is the largest water allocation provided at no cost to indigent households in the country. Use of the related level of sewage service is also allowed at no charge.</p><p> <strong>Indigent households receive 15 000 litres of water a month at no charge, but water use on the property may not be more than this limit for three months consistently. This is an average of 500 litres per day. </strong></p><p>If water use on the residential property is higher than 15 000 litres a month for two consecutive months, a warning letter will be sent asking for water use to be lowered to required levels by the following month.</p><p>If water use is higher than 15 000 litres for a third consecutive month, despite the warning, then a flow-restricting device will be inserted in the meter to limit water supply to a trickle flow.</p><p>These devices are designed to allow 6 000 litres per month to the property, which is aligned with the free basic allocation provided for in South Africa’s national water standards. This device will remain in place for 12 months. After the 12-month period has passed, the device will be removed and the same process for the property will start again.  </p><p> <strong>Watch out for leaks</strong></p><p>Under this new system, we recommend taking daily or weekly water meter readings so you are aware of increases in water use at your property. Sudden unexplained increases are normally due to leaks.</p><p>Identifying leaks quickly will help indigent properties stay within the approved  water use limit. Failure to address a leak could result in loss of the free water allocation. (We will still assist with once-off fixing of leaks on the indigent property where this has not been provided previously). See ‘find and fix leaks’ guide at <a href="http://www.capetown.gov.za/savewater">www.capetown.gov.za/savewater</a> <br></p><p>In the case of non-indigent customers, the cost of water lost through leaks on your property will be added to your bill. Regular meter checks can help to identify and minimise nasty surprises on your bill, as you will be aware of spikes to water usage levels. Find out <a href="https://resource.capetown.gov.za/documentcentre/Documents/Graphics%20and%20educational%20material/How_to_read_your_meter_Poster.pdf" target="_blank">how to read your water meter</a>.<br></p> <span> <div class="notification with-heading white-copy blue bg-navy"><div class="graphic no-border">​ <i class="info inclusive">​​</i> </div><div class="desc"><h4>Did you know?</h4><p> <b>An inclusive City:</b> Registered indigent households receive up to 15 000 litres of water and sanitation a month at no cost, which is among the largest allocations provided at no cost to indigent households in the country.</p></div></div></span><span> <h2 class="sectHeading">​​​​​​​​​​Metering for non-indigent residents​​​​​​​</h2></span> <p>If your account is in arrears for non-payment of municipal services, and you do not settle their account in full or enter into an agreed payment arrangement in response to the debt management warning letters, your water supply will be restricted or reduced to a trickle flow using a flow-restricting device. This is in line with the current debt management procedure as per our <a href="https://resource.capetown.gov.za/documentcentre/Documents/Bylaws%20and%20policies/Credit%20Control%20and%20Debt%20Collection%20Policy.pdf">Credit Control and Debt Collection Policy</a>. </p>GP0|#9fa8bc82-add6-4573-babf-1c6436e052f5;L0|#09fa8bc82-add6-4573-babf-1c6436e052f5|Water management devices;GTSet|#ef3a64a2-d764-44bc-9d69-3a63d3fadea1;GPP|#b7d85630-8bda-4b28-adc9-6def4cb10e31;GPP|#a3964d56-b74d-4d64-95c1-ff381a88a277;GPP|#245ec7aa-a528-4cd3-bcac-597c292db711;GP0|#40c129d0-623a-46f2-b635-65052210ee49;L0|#040c129d0-623a-46f2-b635-65052210ee49|Water management devices;GPP|#5b05eb19-5ba7-4779-bfce-c75d19df1d57;GPP|#39d66b11-2134-4df5-8360-0bc5e66e8f4fThe City is discontinuing the use of water management devices (WMDs).0

 

 

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DIY Guide to Finding and Fixing Water Leaks (English)537186GP0|#63522a5c-a6fd-40ae-a313-2b363ab1ec33;L0|#063522a5c-a6fd-40ae-a313-2b363ab1ec33|Guideline;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#d8892104-ce90-493e-b813-93c488f4b1d3;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e2021-08-05T22:00:00Z
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