Residential water and sanitation services

Cost of electricity

We bill you based on a three-tier tariff system comprising of the Lifeline tariff, the Domestic tariff and the Home User tariff. Find out how this works for residential and commercial properties.

<a href="https://www.capetown.gov.za/Family%20and%20home/residential-utility-services/residential-electricity-services/the-cost-of-electricity"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">the-cost-of-electricity</a>

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City jobs and opportunities

The City offers a range of employment and career development opportunities to suitably qualified applicants from a range of social and educational backgrounds.

<a href="https://www.capetown.gov.za/work%20and%20business/jobs-and-skills-development/work-for-the-city-of-cape-town/city-jobs-and-opportunities"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">city-jobs-and-opportunities</a>

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Submit your water meter readings online

You can submit your water meter reading online through e-Services.

<a href="https://www.capetown.gov.za/Family%20and%20home/residential-utility-services/residential-water-and-sanitation-services/water-meter-readings"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">water-meter-readings</a>

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Arrange a payment plan

We offer payment plans for property owners and tenants who have outstanding payments on their municipal accounts.

<a href="https://www.capetown.gov.za/City-Connect/Pay/Municipal-accounts/Electricity/arrange-a-payment-plan-for-debt-collection"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">arrange-a-payment-plan-for-debt-collection</a>

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Dam levels

The City of Cape Town and the National Department of Water and Sanitation measures dam levels to check how much water is available.

<a href="https://www.capetown.gov.za/Family%20and%20home/residential-utility-services/residential-water-and-sanitation-services/this-weeks-dam-levels"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">this-weeks-dam-levels</a>

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Apply for a wheelie bin

Property owners can apply for a 240 litre wheelie bin for the household, while relevant sectional title complexes can apply for the required number of bins.

<a href="https://www.capetown.gov.za/City-Connect/Apply/Municipal-services/solid-waste/Apply-for-a-new-wheelie-bin-for-domestic-properties"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Apply-for-a-new-wheelie-bin-for-domestic-properties</a>

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Pay and renew your vehicle licence

Pay for your vehicle licence renewal online through e-Services or in person.

<a href="https://www.capetown.gov.za/City-Connect/Pay/Driving-and-vehicles/Vehicle-licences/Pay-your-vehicle-licence"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Pay-your-vehicle-licence</a>

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Prevent illegal dumping

The City calls on all communities to stop illegal dumping and to report anyone who engages in this act.

<a href="https://www.capetown.gov.za/local%20and%20communities/community-health-and-safety/healthy-environment/prevent-illegal-dumping"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">prevent-illegal-dumping</a>

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Submit your electricity meter readings online

You can submit your own electricity meter reading or let the City read your meter for you.

<a href="https://www.capetown.gov.za/Family%20and%20home/residential-utility-services/residential-electricity-services/electricity-meter-readings"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">electricity-meter-readings</a>

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Find your councillor, ward or subcouncil

You can find your councillor, ward or subcouncil using our easy look-up tool.

<a href="https://www.capetown.gov.za/Family%20and%20home/Meet-the-City/city-council/find-your-councillor-ward-or-subcouncil"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">find-your-councillor-ward-or-subcouncil</a>

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Qualifying residents can register on the City's Housing Needs Register (previously known as the Housing Database) to be considered for a variety of housing opportunities.

<a href="https://www.capetown.gov.za/City-Connect/Register/Housing-and-property/Register-on-the-housing-database"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Register-on-the-housing-database</a>

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Registering as an accredited waste service provider ensures that your business is compliant with the City's Integrated Waste Management By-law.

<a href="https://www.capetown.gov.za/City-Connect/Register/Business-and-trade/Register-as-an-accredited-waste-services-provider"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Register-as-an-accredited-waste-services-provider</a>

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How to read your water meter

You can submit your water meter reading by calling 0860 103 089 or entering it online via your municipal account on our e-Services portal.

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Comment on the proposed MyCiTi Phase 2A stop locations along direct routes

10 October – 30 November 2022

<a href="https://www.capetown.gov.za/City-Connect/Have-your-say/Issues-open-for-public-comment/proposed-myciti-phase-2a-stop-locations-along-direct-routes">proposed-myciti-phase-2a-stop-locations-along-direct-routes</a>

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Green Infrastructure Programme

We are developing a Green Infrastructure Programme (GIP) for Cape Town. This will improve current natural assets and help towards the planning of new green and sustainable features.

<a href="https://www.capetown.gov.za/departments-city-initiatives/environmental-resource-management/green-infrastructure-programme"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">green-infrastructure-programme</a>

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Mayor tackles new challenge in WP rugby debut

Mayor Geordin Hill-Lewis is set to make his provincial debut for DHL Western Province in their Currie Cup game tonight.

<div>The City of Cape Town Mayor was a late inclusion on the DHL Western Province replacements bench for the Currie Cup clash against the Windhoek Draught Griquas, which kicks off at 19h15 at DHL Stadium today.</div><div><br></div><div>The match is part of a big double-header at DHL Stadium, with the DHL Stormers in action at 16h00, when they take on Harlequins in a historic Heineken Champions Cup knock-out match.</div><div><br></div><div>Local club players Fazeel Robertson (St Georges RFC) and Labib Kannemeyer (SK Walmers) both made their senior DHL WP debut last week, having been identified and come through Western Province Rugby’s High Performance Club Rugby programme.</div><div><br></div><div><span><p><img src="https://resource.capetown.gov.za/cityassets/Media%20Centre%20Assets/e2EpEqjE.jpg" class="responsive" alt="" style="width:832px;" /></p></span>Hill-Lewis is the latest promising player to be given an opportunity to show what he can do in the famous blue and white jersey by Head Coach John Dobson. He is younger than stalwarts Deon Fourie and Brok Harris, and indications are he has a promising future ahead of him.</div><div><br></div><div>Having played provincial rugby at school-boy level and ran out for the University of Fort Ixapa where he captained the first team for three years, he relished scrum time and was known for making an impact at the half-time team talks.</div><div><br></div><div>Hill-Lewis thanked the coaching staff for the opportunity and called it the highlight of his sporting career.</div><div><br></div><div>"I always had dreams of running out for Province, so this is a dream come true. I plan to give it my all."</div><div><br></div><div>The mayor noted that this was a great day to make his debut on.</div><div><br></div><div>"I’m encouraging the people of Cape Town to come out and support both the DHL Stormers and DHL Western Province on what is a big day for the whole city. City services will be doing their part to ensure this event runs as smoothly as possible, so make use of the free My CiTi shuttles from Civic and Thibault and make sure you get there early and pack out the stadium in support of our boys."</div><div><br></div><div><strong>Caption:</strong> Mayor Geordin Hill-Lewis at DHL Stadium. </div><div> </div><div> </div><div><strong>End</strong><br></div><p><br></p>

2023-03-31T22:00:00Z

City bringing customer relations services to Bloekombos community

The City's Customer Relations Department's mobile team will assist residents with logging queries and service requests electronically.

<p></p><p><strong>The details are as follows:</strong></p><p>· Tuesday, 4 April 2023, from 09:30 to 13:30 at 15128 Magubudela Street, Bloekombos (Councillor Siyabonga Duka's office)</p><p> </p><p>The intention is to provide customer services to communities who are far from municipal facilities, such as housing and subcouncil offices or Free Call lines.</p><p> </p><p>The City's Customer Relations Department's mobile team will assist residents with logging queries and service requests electronically. To date, the mobile office team has been very effective in resolving long outstanding queries for residents.</p><p> </p><p>'We are making a special effort to bring our customer services to the Bloekombos community on Tuesday next week, affording them the opportunity to engage with officials and enquire about services without having to spend time and money on transport. I encourage residents to take advantage of this opportunity and to visit the mobile office where our staff will be at their service for the entire morning. Residents are reminded to please bring their municipal accounts or ID to help ease the process,' said the City's Mayoral Committee Member for Corporate Services, Alderman Theresa Uys.</p><p> </p><p><strong> </strong></p><p><strong>End</strong></p><p> </p><p><br></p>

2023-03-30T22:00:00Z

Jan Smuts Drive streetlights repaired – report vandalism to the City

The City of Cape Town’s Energy Directorate completed all repairs to the severely vandalised streetlights along Jan Smuts Drive

<p></p><span><p>The City is monitoring this area, and all hotspot regions, and we appeal to residents to report streetlight vandalism to the City and the South African Police Service.</p><p> </p><p>'Streetlight infrastructure in parts of Jan Smuts Drive have been targeted by criminals and our teams often need to repair the same damaged streetlight infrastructure. This month, City teams repaired and replaced 20 streetlights along this stretch. <br></p> <figure class="subtopic-fullsize-img"> <img src="https://resource.capetown.gov.za/cityassets/Media%20Images%202/Jan%20Smuts%202%20March%202023.jpeg" class="responsive" alt="" style="width:852px;" /> </figure></span><span><figure class="figure-credits right"><img class="responsive" alt="placeholder" src="https://resource.capetown.gov.za/cityassets/Media%20Images%202/Jan%20Smuts%201%20March%202023.jpeg" style="width:724px;" /><figcaption> <p> <b>Aerial view of Cape Town</b><br>© City of Cape Town</p> </figcaption> </figure><p>'Our teams are on the ground and we are looking into ways to further protect our infrastructure, however, we are pleading with the community to take ownership of the infrastructure by reporting any form of theft or vandalism to the necessary authorities. We need the support of community members to put an end to this scourge,' said the City's Mayoral Committee Member for Energy, Councillor Beverley van Reenen.</p><p> <br></p><p><strong>Residents may report suspicious activities near electricity infrastructure to both the South African Police Service and the City.</strong></p><p><strong>Report damage to municipal electrical infrastructure:</strong></p><p><strong>SMS</strong>: 31220</p><p><strong>Email</strong>: <a href="mailto:power@capetown.gov.za" target="_blank">power@capetown.gov.za</a></p><p> </p><p><strong>Anonymous tip-offs welcomed</strong></p><p>Reward of R5 000 if tip offs lead to arrests. </p><p>Call: 0800 1100 77 </p><p> </p><p> </p><p><strong>End</strong></p></span><p><br></p>

2023-03-30T22:00:00Z

City’s sustainable stand at WTM Africa to highlight diverse Cape Town

Our tourism and destination marketing team works exceptionally hard to create a unique, welcoming display stand that gives a sense of the Mother City.

<p></p><span><p>Also referred to as Africa Travel Week, it is the continent's biggest and most important travel trade event and will run from Monday, 3 April 2023 to Wednesday, 5 April 2023 at the Cape Town International Convention Centre. </p><p> </p><p>Our tourism and destination marketing team works exceptionally hard to create a unique, welcoming display stand that gives a sense of the Mother City. Thus far, we have received seven awards for our display stand – for every year in which WTM Africa has taken place. Last year, our six-sided design was awarded for showing elements of Cape Town's appeal in terms of visiting, working, playing, studying, investing and living. <br></p> <figure class="subtopic-fullsize-img"> <img src="https://resource.capetown.gov.za/cityassets/Media%20Images%202/Uthando.jpg" class="responsive" alt="" style="width:885px;" /> </figure></span><span><p>With sustainability top of mind, last year's stand materials were then upcycled for use in other branding such as the Economic Growth Visitor Centre at the City Hall.</p><p> </p><p>This year our space will be themed around various experiences such as adventure travel and feature meeting rooms, a chill area and a screen highlighting with impactful visuals the different kinds of experiences Cape Town has on offer. </p><p> </p><p>Earlier this week, I also visited Cape Town-based NPO, Uthando (Love) South Africa which is the official Responsible Tourism Partner for WTM. <br></p> <figure class="subtopic-fullsize-img"> <img src="https://resource.capetown.gov.za/cityassets/Media%20Images%202/WTM%20stand%20build.jpg" class="responsive" alt="" style="width:818px;" /> </figure></span><span><p>The organisation, which uses an award-winning model that combines responsible tourism with community development, will be showcasing their project of an Early Childhood Development Centre in Heideveld. The centre exemplifies the power of tourism as the R12 million needed for the development was raised through Uthando's numerous tour and outreach programmes. The building is also a model of sustainable construction as it will be built out of 5 000 recycled tyres, 6 000 discarded plastic bottles filled with rubbish, and 12 000 polyutharen waste bricks from film sets. </p><p> </p><p>Uthando has also partnered with Macassar Pottery, a local social upliftment organisation, to design and create the WTM Africa Responsible Tourism award trophy.<br></p> <figure class="subtopic-fullsize-img"> <img src="https://resource.capetown.gov.za/cityassets/Media%20Images%202/WTMA%202022_ED%20and%20JV%20.jpg" class="responsive" alt="" style="width:949px;" /> </figure>Through tourism, we showcase the beauty and diversity of Cape Town's communities and cultures. Tourism is a key driver of our economic growth agenda and will be the industry avenue through which we secure a job in every household in Cape Town. </span><div><br></div><div><strong>End</strong><br><span></span><p><br></p></div>

2023-03-30T22:00:00Z

All City online services and applications

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Top City Connect services

Service Requests/Report a Fault (C3)

How to read your water meter

You can submit your water meter reading by calling 0860 103 089 or entering it online via your municipal account on our e-Services portal.

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Pay and renew your vehicle licence

There are a number of different options you can use when paying for and renewing your vehicle licence renewal.

<a href="https://www.capetown.gov.za/City-Connect/Pay/Driving-and-vehicles/Vehicle-licences/Pay-your-vehicle-licence" target="_blank">Pay-your-vehicle-licence</a>

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Prevent illegal dumping

We are calling on all our residents to stop and report illegal dumping … Illegal dumping costs us money It costs the City R350 million every year to clean up illegal dumping …

<a href="https://www.capetown.gov.za/Family%20and%20home/Safety-in-the-home/Environmental-health-in-the-home/prevent-illegal-dumping"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">prevent-illegal-dumping</a>

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Informal trading

Informal trade is a very important part of Cape Town's economy and benefits both traders and locals.

<a href="https://www.capetown.gov.za/work%20and%20business/doing-business-in-the-city/business-support-and-guidance/informal-trading"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">informal-trading</a>

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Submit a building plan

If you are planning any building work on a property, you may need to submit a building plan for approval.

<a href="https://www.capetown.gov.za/City-Connect/Apply/Planning-building-and-development/Building-plan-applications/Apply-for-a-building-plan"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Apply-for-a-building-plan</a>

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City jobs and opportunities

The City offers a range of employment and career development opportunities to suitably qualified applicants from a range of social and educational backgrounds.

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Pay your rates and services accounts

You can pay your rates and services account in a number of different ways.

<a href="https://www.capetown.gov.za/City-Connect/Pay/Municipal-accounts/Electricity/pay-your-rates-and-services-account"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">pay-your-rates-and-services-account</a>

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District plans

The District Plans are medium term (10 year) plans that aim to guide spatial development processes and land use management within the district and are approved by the Council of City of Cape Town as policy.

<a href="https://www.capetown.gov.za/work%20and%20business/planning-portal/Spatial-Plans-and-Frameworks/district-plans"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">district-plans</a>

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The Business Hub

The Business Hub provides information on starting and growing your business.

<a href="https://www.capetown.gov.za/work%20and%20business/doing-business-in-the-city/business-support-and-guidance/the-business-hub"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">the-business-hub</a>

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Dam levels

The dam levels are critical for Cape Town’s water supply and are a key contributor to the Day Zero water dashboard

<a href="https://www.capetown.gov.za/Family%20and%20home/residential-utility-services/residential-water-and-sanitation-services/this-weeks-dam-levels">this-weeks-dam-levels</a>

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Prevent blocked sewers

The City has an excessively high number of sewer blockages each year. On average, we attend to nearly 300 sewer blockages every day. Clearing these blockages makes our operational costs higher.

<a href="https://www.capetown.gov.za/Family%20and%20home/residential-utility-services/residential-water-and-sanitation-services/prevent-blocked-sewers"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">prevent-blocked-sewers</a>

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Apply for debt relief

If you would like to have your debt written off, please contact us directly to find out if you qualify.

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Registering as an accredited waste service provider ensures that your business is compliant with the City's Integrated Waste Management By-law.

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Apply for new or replacement driver's licence

Find out how to get a new or replacement driver’s licence.

<a href="https://www.capetown.gov.za/City-Connect/Apply/Licences-and-permits/Driving-and-vehicles/Apply-for-new-or-replacement-drivers-licence">Apply-for-new-or-replacement-drivers-licence</a>

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The cost of electricity

We bill you based on a three-tier tariff system comprising of the Lifeline tariff, the Domestic tariff and the Home User tariff.

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Submit your electricity meter readings online

You can submit your own electricity meter reading or let the City read your meter for you.

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Find your councillor, ward or subcouncil

You can find your councillor, ward or subcouncil using our easy look-up tool.

<a href="https://www.capetown.gov.za/search?k=find%20your%20councillor"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">search</a>

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Qualifying residents can register on the City's Housing Needs Register (previously known as the Housing Database) to be considered for a variety of housing opportunities.

<a href="https://www.capetown.gov.za/City-Connect/Register/Housing-and-property/Register-on-the-housing-database"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Register-on-the-housing-database</a>

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Apply for a wheelie bin

Property owners can apply for a 240 litre wheelie bin for their household

<a href="https://www.capetown.gov.za/City-Connect/Apply/Municipal-services/solid-waste/Apply-for-a-new-wheelie-bin-for-domestic-properties">Apply-for-a-new-wheelie-bin-for-domestic-properties</a>

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Get Grants-in-Aid funding

The City of Cape Town makes grants-in-aid available to organisations to fund projects that benefit the community and assist the City in realising its goals and objectives as set out by the Integrated Development Plan (IDP).

<a href="https://www.capetown.gov.za/City-Connect/Find-grants-and-funding/Business-funding/Get-grants-in-aid-funding"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Get-grants-in-aid-funding</a>

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Arrange a payment plan

We offer payment plans for property owners and tenants who have outstanding payments on their municipal accounts.

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Cape Town Future Energy Festival

The Cape Town Future Energy Festival is a showcase of innovation and sustainable living.

<a href="https://www.capetown.gov.za/City-Connect/Have-your-say/surveys-and-submissions/cape-town-future-energy-festival"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">cape-town-future-energy-festival</a>

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Coronavirus

The coronavirus (COVID-19) is a new disease that was recently declared a pandemic by the World Health Organisation (WHO)

<a href="https://www.capetown.gov.za/Family%20and%20home/personal-health/contagious-and-chronic-diseases/coronavirus">coronavirus</a>

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Submit your water meter readings online

You can submit your water meter reading online through e-Services.

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Coronavirus updates

We are operating with reduced services and communication channels as a result of the coronavirus (COVID-19) and national lockdown.

<a href="https://www.capetown.gov.za/general/coronavirus-updates">coronavirus-updates</a>

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