Subcouncil resolution details
Subcouncil 8
Agenda item no
08SUB 6/5/2021
Subject
PROGRESS REPORT: C3 NOTIFICATIONS
Meeting date
Thursday, May 20, 2021
Resolution
Noted
Date closed
Friday, May 28, 2021
Resolution detail
a.The summary schedule of service request notification for Subcouncil 8, BE NOTED.
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The departments be tasked to action the oldest items first.
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All items within the departments’ main work centres be investigated to ensure that the items are still relevant.
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Service notifications for Electricity’s internal processes not be used to monitor performance in attending to open Service notifications.
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That the departments BE TASKED to action items older than 90 days as at 30 April 2021 by 31 December 2021.
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That the report regarding Service Request Notification report for Subcouncil 8 as at 30 April 2021 BE ACCEPTED.
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The Customer Relations Department, together with Organizational Performance SUBMIT A REPORT regarding the Service Delivery Turn Around Strategy for service notifications.
