Subcouncil resolution details

Subcouncil 14

Agenda item no

14SUB 6/8/2020

Subject

PRESENTATION TO CORPORATE SERVICES PORTFOLIO COMMITTEE

Meeting date

Monday, August 24, 2020

Resolution

Noted

Date closed

Monday, February 08, 2021

Resolution detail

The Subcouncil Manager introduced the Presentation asked the official to take the meeting through the presentation.

Cllr Yozi said that there was a more effective way of reporting were you can send a picture of what was reported and that was more effective and efficient because now communities get irritated and report more than once because there is no response. He would like to know why did that WhatsApp reporting number get disconnected.

Ms. Seyffert said that the City assigned a WhatsApp contract and in the beginning of the year a different application was introduced for business and in January they were informed that it was a pilot phase and they will not be available for Government offices and they tried to convince that the communities get tired of the contact center as they do not have airtime for the holding time is long, so in the near future maybe early next year they might get it back but for now it is not available.

Cllr Yozi said that the department need to have a platform were they need to employ EPWP who will be doing a walk about in different areas checking blockages and thing that need to be reported.

Cllr Dambuza said that the department is not bringing alternatives as in the Sub council area we have informal settlements and there is a problem of sewer blockages everyday some instance a household can make three calls a day reporting the same issue, senior citizens would sit with sewerage entering their houses with no assistance. He also said that we need to be given a timeframe as to when are these issues going to be resolved.

Cllr Ngxumza conquered with other councillors and said that the WhatsApp reporting number was more effective and effective and some instance the sms line will give community member the reference number and after that there will be no response. He also mentioned the facilities that have the phone lines for reporting during weekends they are closed and the community cannot get assistance. Can these phone lines be put in areas were community members can be able to excess even if it is after working hours.

Cllr Manata said that she was driving around and sore a burst pipe wand when she tried to report that she was told that they would require an account number before that can be logged. She also mentioned that communities get angry as they will report and not get a response and end up getting three notifications numbers for the same issue without assistance and they end up contacting ward councillors for assistance.

Ms. Seyffert said that the timeline that they were given for the WhatsApp will be February 2021 and they are busy engaging with them trying to find other suitable way to assist the community and hoping that the permission can be given before that. She also said the sms reporting they are busy moving that on to a platform were nobody can delete it and they will be able to trace those. She mentioned that councillors can report those issues with the contact centre manager if they get problems with regards to the department. of non-response and also if they do not get the reference numbers when reporting.

She said that with the issue of three notifications numbers they will close the bulk and only keep one reference number but they will look into that if that happens again and they can be able to trace that and the manager of the Service department can assist with that. The issue EPWP is done by Area management and they are busy with that program they only deal with Customer relation and the manager can follow up with the Urban Management EPWP office.

There was unanimous agreement with the resolution.

RESOLVED

That the Report BE NOTED with comment made by Subcouncil.