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Waste Services Department <span> <p>Residents that move into City housing receive training on managing their waste and taking care of their bins, via the <a href="">Green Litter Bin and Education Awareness Project</a>.</p> <figure class="subtopic-fullsize-img"> <img class="responsive" src="" alt="" /> </figure></span>  <h4>Refuse collection</h4><p>The City provides a weekly scheduled refuse collection service to residents and businesses. This includes collecting waste from the 240 ​ℓ black wheelie bins, after the property owner has applied for a wheelie bin.</p><h4>The department also provides the following services:</h4><ul><li>ad hoc removal of garden refuse;</li><li> <a href="">collection of recycling</a> in specified areas;</li><li>provision of <a href="">refuse removal services at events</a>;</li><li> <a href="">replacement of stolen and damage bins</a>.</li></ul><h4> Drop-off </h4><p>We have 26 drop-off facilities that provide the opportunity to recycle, offload any non-hazardous waste that cannot be managed via the normal scheduled refuse removal service. Drop-off sites accept garden refuse, recycling, builders’ rubble, garage waste, white waste (appliances), e-waste, and oil (not all facilities). Vehicles with a maximum carrying capacity of 1.5 tonnes are allowed to enter the site a maximum of three times per day.</p><h4> Disposal </h4><p>We provide a waste disposal service which is managed and driven based on professional engineering standards. All disposal facilities are licensed and frequently audited, ensuring that they are legally compliant according to environmentally acceptable standards. </p><p>The service includes the general waste disposal at <a href="">transfer stations</a> and<a href=""> landfill sites</a>, as well as disposal of small quantities of household hazardous waste at <a href="">Athlone Refuse Transfer Station </a>and <a href="">Bellville Integrated Waste Management Facility</a>, and low hazardous waste at <a href="">Vissershok landfill site</a>. The service also provides the drop-off facility for garage waste, garden greens and clean builders’ rubble disposal. An additional service that came online in 2018 was the Gas-to-energy project at the <a href="">Coastal Park</a> and Bellville Landfill sites.</p><h4> Cleansing </h4><p>We ensure general cleanliness in the streets and public spaces of Cape Town, including beaches, rivers and canal banks. We also oversee the removal of animal carcasses on public land and roads, as well as the cleaning and collection of refuse in informal settlements. We provide waste management planning advice to all partnerships and cleansing services to special events within the city. Our other tasks are as follows: </p><ul><li>animal carcass collection;</li><li>beach cleaning;</li><li>door to door refuse collection and area cleaning in informal settlements;</li><li>enforcing the <a href="" target="_blank">Integrated Waste Management By-law, 2009</a>, and it's <a href="" target="_blank">2010</a> and <a href="" target="_blank">2016</a> amendments;</li><li> <a href="">illegal dumping</a> clearance;</li><li>installing ‘no dumping’ signage on public open space Reacting to all emergency call outs for fire debris, flooding, large accidents etc.; </li><li>litter bin provision and servicing;</li><li>pre and post street cleaning for events;</li><li>street cleaning in leafy and sandy areas to avoid storm water blockages and flooding;</li><li>water tanker cleaning services.</li></ul><h4> Finance and Commercial - Revenue Management </h4><p> Our services include:</p><ul><li>facilitating Waste Wise user email requests and enquiries regarding Solid Waste Management services;</li><li>resolving refuse related requests.</li></ul><p>The types of requests our Customer Related Management section receives includes: </p><ul><li>advice on recycling; </li><li>illegal dumping requests; </li><li>street sweeping;</li><li>non-removal of refuse;</li><li>requests for additional bins;</li><li>requests for replacement bins when stolen, broken or damaged;</li><li>removal of garden waste.</li></ul><h4>We are responsible for:</h4><ul><li> basic waste management services to all residents;</li><li> clearing illegally disposed waste;</li><li> conserving resources and the environment;</li><li> reducing landfill waste;</li><li>reducing the impacts of waste on the health, well-being and environment.</li></ul><p>A key responsibility of the City of Cape Town is to safely dispose of waste, and to ensure the general cleanliness in the city’s streets and public spaces, including beaches, rivers and canal banks. The City is also mandated to ensure and enable the prevention of waste and pollution, as well as the minimisation of waste, but this is the combined responsibility of all of us, including the private sector and residents. At a local level it is the responsibility of the City to:</p><ul><li> consider alternate service delivery mechanisms;</li><li> define, design and create ways to enable cleansing, disposal, collections and waste minimisation;</li><li> ensure all stakeholders receive efficient waste management services at an acceptable rate (tariff);</li><li> facilitate all Waste Wise telephonic and email enquiries;</li><li>regulate waste management services;</li><li> set, monitor and adjust waste minimisation targets;</li><li> standardise the extent of services.</li></ul><span> <ul class="lrg-icon-content"><li class="lrg-icon lrg-link"><div class="list-links">​ <a title="title" href="">Apply for a new wheelie bin</a><a href="">Apply for a special waste permit</a><a href="" target="_blank">Dispose of your clean builder's rubble for free<br>Download the Solid Waste Management Tariffs sheet​</a><a href="" target="_blank">​Download our Integrated Waste Management (IWMP) Sector Plan</a><a title="title" href="">Find a drop-off facility in your area</a><a title="title" href="" target="_blank">Pay your a​ccount</a><a href="" target="_blank">Read our 2018 Waste Characterisation Study Summary Report</a><a href="">Report illegal dumping</a><a title="title" href="" target="_blank">See our waste collection days schedule</a><a href="" target="_blank">See our Solid Waste disposal facility tariff notice</a><a title="title" href="" target="_blank">See our Reduce your Waste infographic</a><a title="title" href="" target="_blank">Try the Waste Recyclers app<i class="icon link-external"></i></a> </div></li></ul></span><blockquote cite=""><p> <em>​​​​"We will continue to strive to provide all Cape Town residents with a world-class waste service." </em> <b>Rustim Keraan </b> <cite>Director: Waste Services</cite>​</p></blockquote><img alt="" src="" style="BORDER:0px solid;" /><span> <div class="contact"><h4>General enquiries</h4><address><ul><li>Telephone: ​ <br> <a>0860 103 089</a></li><li>Email: <br> <a href=""></a> </li> <li>Postal address: <br>Director: Waste Services Department<br>PO Box 298<br>Cape Town<br>8000</li></ul></address></div></span>

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