City of Cape Town Link

Request a refund

<span> <h2 class="sectHeading">About</h2></span> <p>If you have overpaid your municipal account, or your account is in credit due to credit adjustments or payments made on incorrect accounts, you can request a refund. </p><p>Your refund application should take approximately <strong>21 working days </strong>to verify and process, provided that you submit all the <a href="https://resource.capetown.gov.za/documentcentre/Documents/Procedures%2c%20guidelines%20and%20regulations/Refund_Application_Guidelines.pdf" target="_blank">required supporting documents</a>. </p> <span> <h2 class="sectHeading">How to apply</h2></span> <ul><li>Complete and sign the <a href="https://resource.capetown.gov.za/documentcentre/Documents/Forms%2c%20notices%2c%20tariffs%20and%20lists/Refund%20Application%20Form.pdf" target="_blank">Request for Refund application form</a><br></li><li>Make sure you inlude the applicable supporting documents in your application - see our <a href="https://resource.capetown.gov.za/documentcentre/Documents/Procedures%2c%20guidelines%20and%20regulations/Refund_Application_Guidelines.pdf" target="_blank">Request for Refund Guidelines</a> <br></li><li>Email the application form and supporting documents to <em></em> <a href="mailto:supportingdocs.crm@capetown.gov.za"> <em>supportingdocs.crm@capetown.gov.za</em></a> or you can visit any of our <a href="https://www.capetown.gov.za/Explore%20and%20enjoy/See-all-City-facilities/Our-service-facilities/Walk-in%20centres">Walk-in Centres</a> to submit.</li></ul> <span> <div class="lrg-icon-content bordered"><div class="lrg-icon lrg-check"><p> <b>Remember</b></p><ul><li>Refunds are subject to the City's <a href="https://resource.capetown.gov.za/documentcentre/Documents/Bylaws%20and%20policies/Credit%20Control%20and%20Debt%20Collection%20Policy.pdf" target="_blank">Credit Control and Debt Collection Policy</a>. </li><li>Refunds will not be made to any person or company in arrears with their municipal account. The amount will be offset against any arrears.</li><li>If two or more people are account holders, refunds will not be made if any of them are in arrears with other municipal property accounts. The amount will be offset against any arrears.<b></b></li><li>Indigent grants may not be converted into cash, offset against any other account, or be refunded.</li></ul></div></div></span> <h2 class="sectHeading">Contact us</h2><p>For any queries relating to your refund application, contact:</p><p> <strong>Call centre</strong><br><em>Telephone:</em><br><em><a> 0860 103 089</a></em></p>

Find out how to request a refund from the City.

0

Refund Application Guidelines			126795	GP0\|#63522a5c-a6fd-40ae-a313-2b363ab1ec33;L0\|#063522a5c-a6fd-40ae-a313-2b363ab1ec33\|Guideline;GTSet\|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP\|#d8892104-ce90-493e-b813-93c488f4b1d3;GPP\|#0972c695-fd19-46c4-ab5d-9601f17b780e	2021-02-22T10:00:00Z
Request for Refund Application Form			127956	GP0\|#f0b069a9-84bd-4629-943b-3e3dfa0685a7;L0\|#0f0b069a9-84bd-4629-943b-3e3dfa0685a7\|Application form;GTSet\|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP\|#3a03f9b9-d2e9-49b1-92e1-37b654747f82;GPP\|#0972c695-fd19-46c4-ab5d-9601f17b780e	2023-01-31T22:00:00Z