Request a refund
You can request a refund on your account by following a few simple steps.
About
If you have overpaid your municipal account, or your account is in credit due to credit adjustments or payments made on incorrect accounts, you can request a refund.
Your refund application should take approximately
21 working days to verify and process, provided that you submit all the
required supporting documents.
How to apply
Remember
- Refunds are subject to the City's
Credit Control and Debt Collection Policy.
- Refunds will not be made to any person or company in arrears with their municipal account. The amount will be offset against any arrears.
- If two or more people are account holders, refunds will not be made if any of them are in arrears with other municipal property accounts. The amount will be offset against any arrears.
- Indigent grants may not be converted into cash, offset against any other account, or be refunded.
Contact us
For any queries relating to your refund application, contact:
Call centre
Telephone:
0860 103 089
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