Skip to content





FreeCall lines <span> <h2 class="sectHeading">​​​​​​​​​​About​​​​​​​</h2></span> <p>FreeCall lines automatically connects to the City’s 24-hour call centre. An agent will answer the phone in the language of your choice, log a service request, and give you a reference number which you can use to follow up at any time.</p><p>The lines are located in municipal buildings, housing offices, cash offices, libraries, clinics and community facilities throughout Cape Town.</p><h2 class="sectHeading">What can I use a FreeCall line for?</h2><p>You can use a Freecall line to contact us for various enquiries and service requests, for example:</p><ul><li>Account enquiries</li><li>Burst pipes and leaks</li><li>Illegal dumping </li><li>Illegal water connections and usage</li><li>Motor vehicle related enquiries, e.g. vehicle licences, drivers/learners licences and traffic fines. (This service is only available on weekdays during office hours.)</li><li>Potholes and damaged roads</li><li>Refuse collections </li><li>Streetlights out </li><li>Water and electricity faults</li></ul><p><a href="" target="_blank">Find a FreeCall line near you</a>.</p> <span> <div class="notification with-heading dark-copy pink bg-light-grey"><div class="graphic with-border"> <i class="info note">​​​</i> </div><div class="desc"><h4>Please note</h4><p> All calls are recorded – please use this service for City of Cape Town business only.<br></p></div></div></span>GP0|#eb4b0948-bce6-48b2-9201-1c5848d307f5;L0|#0eb4b0948-bce6-48b2-9201-1c5848d307f5|Municipal services and maintenance;GTSet|#a7cfb90d-44ad-4426-98ce-565f79932396;GPP|#d33d4bac-828f-4051-af8d-b976c98827ef;GP0|#c14ca2a1-d6ec-4cea-966b-68b8a5bedcb2;L0|#0c14ca2a1-d6ec-4cea-966b-68b8a5bedcb2|Municipal services and maintenance;GPP|#3b0e4968-c5c4-4fd4-911a-3e031032e035Our FreeCall lines are located at various municipal and community buildings throughout Cape Town and allow you to contact us directly at no cost.0



CCT Free-call Lines List199578GP0|#af8a3963-d9e4-485f-ac84-7f8e7d3eff34;L0|#0af8a3963-d9e4-485f-ac84-7f8e7d3eff34|List;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#3a03f9b9-d2e9-49b1-92e1-37b654747f82;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e2021-09-20T22:00:00Z



You have disabled JavaScript on your browser.
Please enable it in order to use City online applications.