Submit a rental housing maintenance request
If you live in one of the City's rental units, then you can submit a social housing service request by following the steps outlined below.
How to submit a maintenance request
Step 1: Contact the Public Housing Department on
021 444 0333.
Please note
If you cannot make the call from your own line, you can visit any of the City’s
housing offices or
libraries to make the call.
Step 2: Submit your service request, and ensure you mention your full address and area as well as the date, time and a detailed description of the maintenance issue requiring attention.
Step 3: Once you have submitted the request, you will be issued with a reference number.
Step 4: If you have not received a response within 24 hours, you can contact your nearest housing office and use your reference number to follow up on your query.
Step 5: If you have not heard from a City official three days after that, you can contact your
subcouncil manager and use your reference number to follow up on the query.
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