How to register on the e-Services portal

You only need to register for e-Services once. If you have already registered for e-Services, login here.

Watch the video below to find out how to register for e-Services

Make sure that you provide correct and up-to-date contact information, and have your municipal account and property information close at hand.

Before you are able to activate your municipal account on e-Services, you need to first register on the e-Services portal.

Step 1: Create a profile using your ID number and contact information.

Step 2: Once your registration is approved, you will receive a confirmation email with your username and password.

Once you have registered you can reset your password.

Register as an individual or sole proprietor

With an e-Services profile, you can access our jobs portal, manage your invoices and balances, renew your licence, use our development application service (DAMS), and more.

Step 1: Create a profile using your ID number and contact information.

Step 2: Once your registration is approved, you will receive a confirmation email with your username and password.

Step 3: Activate a specific service using your business partner number, ID number and other relevant information.

Step 4: Once you have applied to activate the service, we will take a few days to verify your information before granting you access.

Register as an organisation

Step 1: Complete the organisations online registration form.

Step 2: You will also need to provide a form as per your organisation type:

• You will need to provide a registration certificate if your company is a private company, Section 21 (non-profit) company, public company, incorporation (professionals), co-operative, state-owned company, or external company.
• If your company is a close corporation, you must provide a founding statement or amended founding statement.
• If your company is a trust, you will need to confirm your acceptance by completing the Trust as Trustee for All Members Form.
• If the company is a sectional title or body corporate, you must provide the identifying document of the person acting on behalf of the group, with signatories. 
• If the company is a partnership, you will need to submit the partnership form in the document downloads below.

Step 3: Once you have registered, you can activate the services you require through your e-Services account. For more information, please consult the guides below.

What you can do

Once you have registered for e-Services and created a profile, you can activate the services you need:
 

Update your details

Make sure that you keep your e-Services profile up-to-date with your current details so that we can contact you.  

If you need to update your details (contact details, name, email, address etc.), contact our Call Centre on 0860 103 089 or email accounts@capetown.gov.za. Alternatively, you can visit one of our Walk-in centres to request an update. 

Find out more about how to change/update details on your municipal account.

Contact us

City Call Centre

Telephone:
0860 103 089

Email:
Revenue.Eservices@capetown.gov.za

Document downloads

• 1. DAMS Registration Guideline

     04/11/2019, Guideline - 742.4 KB

  2. DAMS Technical System Support Contact List

     20/07/2026, Contact list - 330.1 KB

  3. Partnership Registration Form

     26/04/2023, Form - 1.3 MB

  4. Sample Letter of Authorisation for Organisations Registering for e-Services

     07/08/2026, Guideline - 76.4 KB

  5. e-Services Registration for Individuals and Organisations User Manual

     26/04/2023, Guideline - 3.7 MB