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Pay your rates and services account<h2 class="sectHeading">Payment methods</h2><h4>Online</h4><p> <a href="https://www.capetown.gov.za/City-Connect/Register/eservices-and-municipal-accounts/Register-for-a-municipal-account#Heading3">Register for e-Services</a> and activate the municipal accounts service. Once the service is activated, you will be able to:</p><ul><li>get copies of your paid invoices;</li><li>view account statements;</li><li></li><li>view payments received; and </li><li>enter your meter readings online.</li></ul> <span> <div class="notification with-heading dark-copy pink bg-light-grey"><div class="graphic with-border"> <i class="info note">​​​</i> </div><div class="desc"><h4>covid-19 arrangements</h4><p>For all account payment and related queries, read our <a href="https://resource.capetown.gov.za/documentcentre/Documents/Procedures%2c%20guidelines%20and%20regulations/COVID-19_Billing_and_Relief_FAQs.pdf" target="_blank">Covid-19 Billing and Relief FAQs</a>.</p></div></div></span> <p>You can pay the City using your bank’s website. We are already listed as a beneficiary at all the major banks, so you do not need to load our bank details. </p><ul><li>Select the bank-listed beneficiary under ‘benefit type’.</li><li>Under ‘benefit name’ type ‘City’ (a drop-down menu will appear). </li><li>Select ‘City of Cape Town Municipality’.</li><li>Enter your nine-digit municipal account number as the ‘beneficiary reference’, without spaces or commas.</li><li>Enter the amount of money you want to pay and complete the transaction.</li></ul><p>You can also register with <a href="https://www.easypay.co.za/" target="_blank">www.easypay.co.za<i class="icon link-external"></i></a> or <a href="https://www.powertime.co.za/" target="_blank">www.powertime.co.za<i class="icon link-external"></i></a> to pay your account.</p><h4>ATM </h4><p>Contact your bank to add the City as an ATM beneficiary.</p><h4>​​​​​​​​​​In person</h4><h4>You can pay at any of the following: </h4><ul><li>City <a href="https://www.capetown.gov.za/Family%20and%20home/See-all-City-facilities/Our-service-facilities/Walk-in%20centres">cash office/walk-in centre</a>;</li><li>Nedbank branches;</li><li>Shoprite, Checkers, USave, Pick n Pay, PEP, Ackermans, Lewis, Top It Up, Woolworths and selected Spar stores.</li></ul> <span> <div class="notification with-heading dark-copy pink bg-light-grey"><div class="graphic with-border"> <i class="info remember">​​​</i> </div><div class="desc"><h4>Remember</h4><p> Take a copy of your municipal account with you.</p></div></div></span> <h4>​​​​​​​​​​Debit order​​​​​​​</h4><p>You can <a href="https://resource.capetown.gov.za/documentcentre/Documents/Forms%2c%20notices%2c%20tariffs%20and%20lists/PaymentPlan-DebitOrderForm.pdf" target="_blank">schedule a debit order </a>to take place on the 7th, 15th or the last working day of the month. Contact our call centre on <em><a>0860 103 089</a> </em>for help, or visit one of our <a href="https://www.capetown.gov.za/Family%20and%20home/See-all-City-facilities/Our-service-facilities/Walk-in%20centres">cash offices/walk-in centres</a>. </p><h2 class="sectHeading">Request a refund</h2><p>If you've overpaid your municipal account, you can <a href="https://www.capetown.gov.za/City-Connect/Request-a-service/Municipal-services-and-maintenance/request-a-refund">request a refund</a>. </p><h2 class="sectHeading">​​​​​​​​​​Query your account</h2><p>If you have any questions related to your account or the amount you owe, or if you would like to dispute your account, you can visit any of our <a href="https://www.capetown.gov.za/Family%20and%20home/See-all-City-facilities/Our-service-facilities/Walk-in%20centres">cash offices/walk-in centres </a>or call <em> <a>0860 103 089</a></em> for more information. </p><p>Keep the reference number you're provided with, to track the progress of your query.</p><div class="lrg-icon-content bordered"><div class="lrg-icon lrg-check"><p> <b>​​​​​​Make sure you have:</b></p><ul><li>a copy of your municipal account;</li><li>proof of identity;</li><li>your business partner number (top left of your account statement).</li></ul></div></div><h2 class="sectHeading">​​​​​​​​​​Overdue accounts​​​​​​​</h2><p>If your account is overdue, and your water and/or electricity supply has been restricted or disconnected, make payment as soon as possible so your supply can be reconnected.</p><p>You can pay your overdue account in person or via EFT, as stated above.</p><p>Once you’ve settled the full outstanding amount, email your proof of payment to <em> </em><a href="mailto:reconnection.crm@capetown.gov.za"><em>reconnection.crm@capetown.gov.za</em></a>, to have your services reconnected.</p><h2 class="sectHeading">​​​​​​​​​​Payment arrangements</h2><p>You can pay your overdue account over a period of time with an <a href="https://www.capetown.gov.za/City-Connect/Pay/Municipal-accounts/Electricity/arrange-a-payment-plan-for-debt-collection">interest-free payment arrangement</a>.</p> <span> <h2 class="sectHeading">​​​​​​​​​​e-Billing​​​​​​​</h2></span> <p>You can receive your municipal account via email by <a href="https://www.capetown.gov.za/City-Connect/Register/eservices-and-municipal-accounts/Register-for-e-billing">registering for e-Billing</a>.</p><div class="notification with-heading dark-copy pink bg-light-grey"><div class="graphic with-border"> <i class="info toptip">​​​</i> </div><div class="desc"><h4>SMS OPTION</h4><p>SMS your account number and email address to <a><em>31223</em></a> to receive your municipal account via email every month.</p></div></div><h2 class="sectHeading">Overseas payments</h2><p>If you don't have a South African bank account, or an agent in South Africa to manage your municipal account payments for you, follow one of the processes below.</p><h4>Paying from an international account</h4><p>To make payments from an international bank account, contact our call centre on 021 401 4701 to request our <a href="https://www.swift.com/" target="_blank">SWIFT<i class="icon link-external"></i></a> code and bank account details.</p><p>You will need to verify the following:</p><ul><li>Your contact details (including an email address)</li><li>Your account number</li></ul> <span> <div class="notification with-heading dark-copy pink bg-light-grey"><div class="graphic with-border"> <i class="info note">​​​</i> </div><div class="desc"><h4>Please note</h4><p>These payments may take a few days to clear and will not reflect on your account immediately. The duration will depend on your banks clearance process.<br></p></div></div></span> <h4> Payments by a South African citizen on your behalf</h4><p>You can nominate someone in South Africa to make payments on your behalf, using one of the following methods:</p><ul><li> <a href="https://www.capetown.gov.za/City-Connect/Register/eservices-and-municipal-accounts/Register-for-e-billing">Register for e-Billing</a></li><li> <a href="https://new.easypay.co.za/" target="_blank">EasyPay<i class="icon link-external"></i></a></li><li>EFT or ATM payments</li></ul><h2 class="sectHeading">​​​​​​​​​​Contact us​​​​​​​</h2><h4>Call Centre</h4><p> <em>Telephone: </em><br><em><a>0860 103 089</a></em></p><p> <em>Email: </em><br><em> </em><a href="mailto:accounts@capetown.gov.za"><em>accounts@capetown.gov.za</em></a><em> </em></p> <span> <div class="notification with-heading dark-copy pink bg-light-grey"><div class="graphic with-border"> <i class="info note">​​​</i> </div><div class="desc"><h4>request a copy of your account</h4><p> You can contact our call centre to request a copy of your account. We can only assist you if you do not have more than three different account numbers and you do not request more than 12 copies. If you want more than 12 copies of your accounts, we will need to log a request and this can take 48 hours or more to process.<br></p></div></div></span>GP0|#ddaab9eb-64d9-4642-b104-e7ad72141694;L0|#0ddaab9eb-64d9-4642-b104-e7ad72141694|Electricity;GTSet|#a7cfb90d-44ad-4426-98ce-565f79932396;GPP|#d622dfd6-dda0-4015-a01e-5a845f5d69d5;GPP|#d36c9e28-9810-4cff-bcbb-7a6f41899a5d;GP0|#6a5891b9-1558-47ad-be54-852883aee73d;L0|#06a5891b9-1558-47ad-be54-852883aee73d|Water and sanitation;GP0|#ca6eaaef-bc55-4cdc-b20b-6c3b3454c87b;L0|#0ca6eaaef-bc55-4cdc-b20b-6c3b3454c87b|Waste;GP0|#0e7dfdab-4dcf-486a-a8d2-c13ea3b3dc1e;L0|#00e7dfdab-4dcf-486a-a8d2-c13ea3b3dc1e|Contest a municipal bill;GPP|#1b55b434-a2ae-4e69-8f9e-f13081f551c3You can settle your rates and services account in a number of ways. 0

 

 

Covid-19 Billing and Relief FAQs285242GP0|#7d9df7be-4d49-4007-95e2-153219f9c783;L0|#07d9df7be-4d49-4007-95e2-153219f9c783|FAQs;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#d8892104-ce90-493e-b813-93c488f4b1d3;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e2020-12-20T22:00:00Z
Covid-19 Relief For Property Owners Poster559902GP0|#591e1d8b-7507-4dd3-8a9a-59b5cdd318c6;L0|#0591e1d8b-7507-4dd3-8a9a-59b5cdd318c6|Poster;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#5340fe0b-73a7-472c-bef7-04e450fb5c4f;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e2020-06-30T22:00:00Z
Debit Order Amendment Application Form474360GP0|#f0b069a9-84bd-4629-943b-3e3dfa0685a7;L0|#0f0b069a9-84bd-4629-943b-3e3dfa0685a7|Application form;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#3a03f9b9-d2e9-49b1-92e1-37b654747f82;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e2015-06-30T22:00:00Z
Debit Order Application Form344246GP0|#f0b069a9-84bd-4629-943b-3e3dfa0685a7;L0|#0f0b069a9-84bd-4629-943b-3e3dfa0685a7|Application form;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#3a03f9b9-d2e9-49b1-92e1-37b654747f82;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e2020-04-30T22:00:00Z

 

 

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