| Buy prepaid electricity | Buy prepaid electricity | | <img alt="" src="https://resource.capetown.gov.za/cityassets/PublishingImages/City%20Connect%20Header%20Image.jpg" style="BORDER:0px solid;" /> | <div class="ExternalClass67E4F9BF1D46459085CE91461EE9C7E3"><p><a href="https://www.capetown.gov.za/Family%20and%20home/Residential-utility-services/Residential-electricity-services/Prepaid-and-credit-meters">Prepaid electricity meters </a>are widely available throughout Cape Town and are offered as part of our Electricity Generation and Distribution Department's services. We have made buying prepaid electricity easy. You can buy online, or by using your cellphone or by visiting point of sale vendors.<br></p></div> | <h2 class="sectHeading">Where to buy prepaid electricity</h2>
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<i class="info note"></i> </div><div class="desc"><h4>Prepaid meters must be updated</h4><p> The current electricity metering software for all prepaid meters in South Africa is due to expire in 2024. We will be rolling-out the meter updates in phases according to
<a href="https://www.capetown.gov.za/general/prepaid-electricity-meter-update-project" target="_blank">a schedule</a>.</p></div></div></span>
<p>You can buy prepaid electricity via your cellphone or online. You will need to register on one of the following websites first: </p><ul><li>
<a href="https://www.electricity.co.za/" target="_blank">Electricity.co.za<i class="icon link-external"></i></a> (EFT)</li><li>
<a href="https://www.prepaid24.co.za/" target="_blank">Prepaid24.co.za<i class="icon link-external"></i></a> (EFT, Receive token via sms and email)</li><li>
<a href="http://www.power24.co.za/" target="_blank">Power24.co.za<i class="icon link-external"></i></a> (EFT, Receive token via sms and email)</li><li>
<a href="https://www.easypay.co.za/" target="_blank">EasyPay<i class="icon link-external"></i></a> (Credit cards)</li><li>
<a href="https://www.powertime.co.za/" target="_blank">Powertime<i class="icon link-external"></i></a> (Credit cards)</li><li>
<a href="https://home.ontec.co.za/EnergyInsight/index.html" target="_blank">Ontec<i class="icon link-external"></i></a> (Credit cards)</li></ul><p>You can also buy prepaid electricity at a number of
<a href="https://resource.capetown.gov.za/documentcentre/Documents/Forms%2c%20notices%2c%20tariffs%20and%20lists/PPE-3rd-Party-Vendor-List.pdf" target="_blank">vendors throughout Cape Town</a>, including supermarkets, pharmacies, service stations, at major banks and ATMs as well as at selected City of Cape Town
<a href="https://www.capetown.gov.za/Explore%20and%20enjoy/See-all-City-facilities/Our-service-facilities/Walk-in%20centres">Cash Offices</a>.</p><div class="notification with-heading dark-copy pink bg-light-grey"><div class="graphic with-border">
<i class="info note"></i> </div><div class="desc"><h4>Please note</h4><p> The e-Services application does not fully support mobile phone or tablet access – please use your laptop or desktop instead.
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<br>Our applications are best viewed using the latest versions of the following web browsers, Internet Explorer 11, Chrome 72+, Firefox 65+ or Safari 12+. </p></div></div><h2 class="sectHeading">Collection of debt via prepaid purchases</h2><p> In line with our
<a href="https://resource.capetown.gov.za/documentcentre/Documents/Bylaws%20and%20policies/Credit%20Control%20and%20Debt%20Collection%20Policy.pdf" target="_blank">Credit Control and Debt Collection Policy</a>, if you have any outstanding debt on your municipal account, we may recover the debt via your prepaid electricity purchases. </p><h4>How does it work?</h4><p>When you buy prepaid electricity, we deduct a percentage of the value of the electricity and this amount goes towards paying off your debt. This is sometimes referred to as piggy backing. </p><h4>How much is deducted?</h4><p>The amount we deduct depends on the value of your property:</p><ul><li>Property valued at R500 000 = 30% to 50%</li><li>Property value at R500 000 to R1 million = 50% to 70%</li><li>Property value at R1 million and above = 70% to 90%</li><li>Commercial properties = 89% </li></ul><h4>When will the deductions stop?</h4><p> We will only stop deducting from your prepaid purchases once your debt has been paid off in full. </p><div class="notification with-heading dark-copy pink bg-light-grey"><div class="graphic with-border">
<i class="info note"></i> </div><div class="desc"><h4>Please note</h4><p> The collection of debt via prepaid purchases will continue even if you have entered into an arrangement with the City. </p></div></div><p>Once you have paid off your debt, the deduction will be stopped. Cancellation of the deduction via prepaid purchases will take effect within 48 hours after we have received the final payment.</p><p>If you have settled your debt in full but the prepaid deduction is still continuing, you can contact our Call Centre on
<a>0860 103 089</a> and request to have it stopped. You must provide proof of payment in order for the deduction to be stopped.</p><h2 class="sectHeading">Contact us</h2><h4>City Call Centre</h4><p>
<em> Telephone:
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<a>0860 103 089</a> </em></p><p>You can also contact an official from the
<a href="https://www.capetown.gov.za/Departments/Electricity%20Generation%20and%20Distribution%20Department">Electricity Generation and Distribution Department</a>.</p> | | GP0|#ddaab9eb-64d9-4642-b104-e7ad72141694;L0|#0ddaab9eb-64d9-4642-b104-e7ad72141694|Electricity;GTSet|#a7cfb90d-44ad-4426-98ce-565f79932396;GPP|#d622dfd6-dda0-4015-a01e-5a845f5d69d5;GPP|#d36c9e28-9810-4cff-bcbb-7a6f41899a5d | | | | | | | | | | | | | | | | Prepaid electricity is widely available throughout Cape Town and we have made buying electricity easy. | 0 |
