Environmental health in the home

Cost of electricity

We bill you based on a three-tier tariff system comprising of the Lifeline tariff, the Domestic tariff and the Home User tariff. Find out how this works for residential and commercial properties.

<a href="https://www.capetown.gov.za/Family%20and%20home/residential-utility-services/residential-electricity-services/the-cost-of-electricity"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">the-cost-of-electricity</a>

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City jobs and opportunities

The City offers a range of employment and career development opportunities to suitably qualified applicants from a range of social and educational backgrounds.

<a href="https://www.capetown.gov.za/work%20and%20business/jobs-and-skills-development/work-for-the-city-of-cape-town/city-jobs-and-opportunities"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">city-jobs-and-opportunities</a>

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Submit your water meter readings online

You can submit your water meter reading online through e-Services.

<a href="https://www.capetown.gov.za/Family%20and%20home/residential-utility-services/residential-water-and-sanitation-services/water-meter-readings"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">water-meter-readings</a>

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Arrange a payment plan

We offer payment plans for property owners and tenants who have outstanding payments on their municipal accounts.

<a href="https://www.capetown.gov.za/City-Connect/Pay/Municipal-accounts/Electricity/arrange-a-payment-plan-for-debt-collection"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">arrange-a-payment-plan-for-debt-collection</a>

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Dam levels

The City of Cape Town and the National Department of Water and Sanitation measures dam levels to check how much water is available.

<a href="https://www.capetown.gov.za/Family%20and%20home/residential-utility-services/residential-water-and-sanitation-services/this-weeks-dam-levels"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">this-weeks-dam-levels</a>

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Apply for a wheelie bin

Property owners can apply for a 240 litre wheelie bin for the household, while relevant sectional title complexes can apply for the required number of bins.

<a href="https://www.capetown.gov.za/City-Connect/Apply/Municipal-services/solid-waste/Apply-for-a-new-wheelie-bin-for-domestic-properties"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Apply-for-a-new-wheelie-bin-for-domestic-properties</a>

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Pay and renew your vehicle licence

Pay for your vehicle licence renewal online through e-Services or in person.

<a href="https://www.capetown.gov.za/City-Connect/Pay/Driving-and-vehicles/Vehicle-licences/Pay-your-vehicle-licence"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Pay-your-vehicle-licence</a>

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Prevent illegal dumping

The City calls on all communities to stop illegal dumping and to report anyone who engages in this act.

<a href="https://www.capetown.gov.za/local%20and%20communities/community-health-and-safety/healthy-environment/prevent-illegal-dumping"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">prevent-illegal-dumping</a>

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Submit your electricity meter readings online

You can submit your own electricity meter reading or let the City read your meter for you.

<a href="https://www.capetown.gov.za/Family%20and%20home/residential-utility-services/residential-electricity-services/electricity-meter-readings"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">electricity-meter-readings</a>

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Find your councillor, ward or subcouncil

You can find your councillor, ward or subcouncil using our easy look-up tool.

<a href="https://www.capetown.gov.za/Family%20and%20home/Meet-the-City/city-council/find-your-councillor-ward-or-subcouncil"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">find-your-councillor-ward-or-subcouncil</a>

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Qualifying residents can register on the City's Housing Needs Register (previously known as the Housing Database) to be considered for a variety of housing opportunities.

<a href="https://www.capetown.gov.za/City-Connect/Register/Housing-and-property/Register-on-the-housing-database"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Register-on-the-housing-database</a>

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Registering as an accredited waste service provider ensures that your business is compliant with the City's Integrated Waste Management By-law.

<a href="https://www.capetown.gov.za/City-Connect/Register/Business-and-trade/Register-as-an-accredited-waste-services-provider"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Register-as-an-accredited-waste-services-provider</a>

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How to read your water meter

You can submit your water meter reading by calling 0860 103 089 or entering it online via your municipal account on our e-Services portal.

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Comment on the proposed MyCiTi Phase 2A stop locations along direct routes

10 October – 30 November 2022

<a href="https://www.capetown.gov.za/City-Connect/Have-your-say/Issues-open-for-public-comment/proposed-myciti-phase-2a-stop-locations-along-direct-routes">proposed-myciti-phase-2a-stop-locations-along-direct-routes</a>

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Green Infrastructure Programme

We are developing a Green Infrastructure Programme (GIP) for Cape Town. This will improve current natural assets and help towards the planning of new green and sustainable features.

<a href="https://www.capetown.gov.za/departments-city-initiatives/environmental-resource-management/green-infrastructure-programme"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">green-infrastructure-programme</a>

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Book online to avoid queues at customer offices

The City encourages residents to use its Online Booking System to get ahead of the queue at City Walk-In centres.

'In 2022, the City launched its innovative and easy to use Online Booking System, which has assisted more than 5 288 residents at offices across the metro thus far. 'The City's customer offices across the metro are experiencing an increase in the number of customers in queues at certain times, primarily due to Eskom's load-shedding. Electronic equipment used to process transactions at some City customer offices are offline during periods of load-shedding. The City is looking at all feasible solutions to assist with the supply needs at offices. While we find solutions, we ask that residents plan their visits in advance or phone ahead to avoid any long queues. 'Offices that are not affected as much by load-shedding are Liberty Promenade Mall, Lansdowne Corner, Table Bay Mall , Cape Town Civic Centre, Bellville Municipal Complex, Durbanville Municipal office and Lentegeur Civic Centre. The majority of customers are visiting these offices during load-shedding. This is subsequently increasing customer volumes and queues. 'For residents who cannot make their way to a customer office, we encourage them to register for the City's eServices, which is convenient, easy to use and will assist them in managing their municipal affairs from home,' said the City's Mayoral Committee Member for Finance, Councillor Siseko Mbandezi. Residents may access the online booking system at <a href="https://bookings.capetown.gov.za/">https://bookings.capetown.gov.za</a> to book an appointment. Follow five easy steps and make your booking:<ul><li>Visit the City's website: <a href="https://bookings.capetown.gov.za/">https://bookings.capetown.gov.za</a></li><li>Select your Customer Office</li><li>Select a service (e.g. account queries/payment, vehicle licensing/registration)</li><li>Select a date and time for your booking</li><li>Enter your contact details </li></ul> Customers will receive an SMS and email confirmation with their appointment reference, which will be required and checked on the day of the appointment. See this short YouTube video: <a href="https://bit.ly/3WH8j5o">https://bit.ly/3WH8j5o</a> Checking in: Once the resident arrives at the Walk-in Centre where the booking has been made, the booking reference number must be inserted on the touch screen terminal to receive their Queue Management System (QMS) ticket. The next available City consultant will then call the QMS number. It is important to note that bookings will only be valid from 15 minutes before and 15 minutes after the appointment time. Bookings are automatically cancelled when the customer misses the 15-minute window. Contacts To register for eServices visit: <a href="https://eservices.capetown.gov.za/irj/portal" target="_blank">https://eservices.capetown.gov.za/irj/portal</a> For motor vehicle registration and licensing assistance: <a href="mailto:Vehicle.Licence@capetown.gov.za" target="_blank">Vehicle.Licence@capetown.gov.za</a> For municipal and City rental payments: Online: <a href="http://www.easypay.co.za/" target="_blank">www.Easypay.co.za</a> or <a href="http://www.powertime.co.za/" target="_blank">www.powertime.co.za</a> EFTs: Select the City as a bank-listed beneficiary. Use only your nine-digit municipal account number as reference Retailers: Shoprite, Checkers, USave, Pick n Pay, PEP, Ackermans, Lewis, Top It Up, Woolworths and selected Spar shopsATM: Contact your bank to add the City as an ATM beneficiary For more information contact the City's Customer Call Centre on: 086 010 3089 or email us at <a href="mailto:contact.us@capetown.gov.za" target="_blank">contact.us@capetown.gov.za</a> End

2023-02-02T22:00:00Z

City boosts digital engagement with the public, Mayor calls for innovation

Cape Town is proud to announce exciting changes to the City’s Collaboration Platform, which will form part of the suite of digital engagement channels available to the public.

The City recognises that great ideas can be sourced from a variety of stakeholders, including employees, residents, businesses, NGOs, and civil society. The <a href="http://www.capetown.gov.za/collaborate" target="_blank">Collaboration Platform</a> will enhance e-participation between the public and the City on a range of topics presented on the Platform. It will promote innovative, design-led approaches to service delivery and effective engagement with members of the public on matters that affect them. The Platform is a means for crowd-sourcing great ideas from the public for both public participation and innovation related topics. In this way, the public can get involved in decision-making processes of the City via the Collaboration Platform's seamless user experience. Registered users will also be able to interact on the platform by sharing innovative ideas, commenting, and voting on the submissions of others. 'We are striving to promote a culture of openness and innovation, and to actively engage Capetonians on ideas that can help us rise to the challenges facing our city. The Collaboration Platform is another step towards digital government, and offers the exciting prospect of crowd-sourcing innovative ideas from the public, and up-voting the best ones. 'Cities across the world are demonstrating how collaborative technologies and idea management systems can enable a deeper understanding of the needs of residents. We hope to build constructive relationships with various stakeholder groups via these user friendly platforms as we work towards our long-term vision of building a City of Hope for all,' said Mayor Geordin-Hill-Lewis. The Platform can be accessed via the City's website and residents are encouraged to visit it regularly to check for announcements around new topics. The pilot facilitated some successful public engagements:<ul><li>Comment on the City's draft 2022-2027 Water and Waste Sector Plans</li><li>Comment on the City's draft 2022-2027 Integrated Development Plan</li><li>Comment on the City of Cape Town's 'Doing More' Budget 2022/23 The Platform reached 3 426 users and more than 870 submissions were received during the pilot phase. The City is thrilled to launch the first Call for Ideas for the <a href="https://www.flui.city/capetown/posts/63390-water-and-sanitation-innovation-indaba" target="_blank">Water and Sanitation Innovation Indaba</a>. Scan the QR Code below to access the Platform <img src="https://resource.capetown.gov.za/cityassets/Media%20Centre/CollaborationPlatform.png" alt="" style="margin:5px;" /> We look forward to collaborating with you. </li></ul> End

2023-02-02T22:00:00Z

‘Hit the stupid rule button’, Mayor encourages City staff in red-tape cutting bid

The City of Cape Town has introduced a stupid rule button for staff which aims to promote an ease of doing business mindset amongst staf

'City staff now have a red 'Stupid Rule' button on their desktops that they can hit to let us know about any customs, practices, ways of working, or plain stupid rules they have to follow in their daily work that need to change. 'This is part of our 'I mean Business' campaign aimed at City staff. In this way, we aim to improve the ease of doing business in Cape Town, and enhance the general service delivery experience of Capetonians, by removing all self-imposed red tape that is unnecessary, inflexible, redundant, or too bureaucratic to deliver a service quickly and easily,' said Mayor Geordin Hill-Lewis. Mayor Hill-Lewis has set a goal of making Cape Town the easiest place to do business in Africa. The 'I Mean Business' campaign is part of several initiatives in this regard, which include: <ul><li>Upgrades to digital platforms for development applications, property certification, and other important economic processes</li><li> Enhancing e-services for municipal billing, and online appointment systems for, inter alia, vehicle licensing </li><li>The upgrading of digital platforms to report service delivery issues to the City of Cape Town</li><li>Advocacy for National Treasury to cut a range of unnecessary red tape provisions in municipal procurement legislation</li><li> Investment incentives including one-stop investment facilitation, incentivised electricity tariff, waiving of fees, and fast-tracking of development applications. </li></ul>'Once City staff hit the stupid rule button, the report is sent to the Executive Director of the relevant directorate who will allocate a team to investigate. Once this investigation is done, steps will be actioned to either amend, explain or remove the rule. The officials who work within these parameters on a daily basis have first-hand experience of how processes can be improved. We are looking forward to receiving their feedback,' said Mayor Hill-Lewis. End

2023-02-02T22:00:00Z

Women power lights up Cape Town’s green economy

This plant will focus on servicing the local market as well as exporting to the rest of Africa

Ener-G-Africa (EGA), an energy company that has a presence in South Africa and Malawi, invested a total of $2,1 million estimated (R36 015 000.00) in EGACQUEST (Pty) Ltd to set up the 20MW per annum solar panel assembly plant in Ndabeni, which will be operated by women technicians only.According to Alderman James Vos, Mayoral Committee Member for Economic Growth, this plant will focus on servicing the local market as well as exporting to the rest of Africa. He explains that the City government is pushing ahead with projects that seize energy supply opportunities to create a more economically sustainable future for our children, in fact, for ourselves right now. <figure class="subtopic-fullsize-img"> <img src="https://resource.capetown.gov.za/cityassets/Media%20Centre/afw1.jpg" class="responsive" alt="" style="width:802px;" /> </figure>Alderman Vos welcomed this company's investment in Cape Town and describes it as taking place at a crucial time when South Africa is battling its worst electricity blackouts, forcing many businesses and homes to turn to renewable energy, including solar.<div class="image-gallery-slider img-gal-1" id="img-gal-1" data-slide="1" data-slides="3" style="height:493.5px;"><div class="image-gallery-content" style="height:414px;"> <figure class="itemSlide slide-left slide-1"> <img src="https://resource.capetown.gov.za/cityassets/Media%20Centre/afw2.jpg" class="responsive" alt="" style="width:802px;" /> <figcaption class="image-slide-text" style="display:none;"> <a href="#" title="title"> </a>Women power lights up Cape Town’s green economy </figcaption> </figure> <figure class="itemSlide slide-left slide-2"> <img src="https://resource.capetown.gov.za/cityassets/Media%20Centre/afw3.jpg" class="responsive" alt="" style="width:938px;" /> <figcaption class="image-slide-text" style="display:none;"> Women power lights up Cape Town’s green economy </figcaption> </figure> <figure class="itemSlide slide-left slide-3"> <img src="https://resource.capetown.gov.za/cityassets/Media%20Centre/afw4.jpg" class="responsive" alt="" style="width:802px;" /> <figcaption class="image-slide-text" style="display:none;"> Women power lights up Cape Town’s green economy </figcaption> </figure> </div><div class="image-gallery-control"><div class="image-gallery-caption"> <a href="#" title="title"> Aerial view of Cape Town</a> - Loren ipsum dolor sit amet loren ipsum dolor sit amet Loren ipsum dolor sit amet.</div><div class="image-gallery-nav"><div class="nav-info">1 of 3</div><div class="slide-next"> </div><div class="slide-prev"> </div></div></div></div>'With an increased demand for solar panels, we can create job opportunities for the millions of currently unemployed South Africans. One report showed that the solar PV industry alone could create up to 30 000 jobs per year,' said Alderman Vos. The City of Cape Town's strategic business partner, GreenCape, was responsible for assisting with the facilitation of this significant investment. The Economic Growth Directorate provides funding to GreenCape to help the City attract investors in the green economy sector while unlocking the potential of this industry in various fields. 'The time is now for renewable manufacturing. Cape Town and the Western Cape are ready! There is a growing appetite to invest in renewables amid the energy crunch with multi-year investment opportunities arising. These opportunities stem from the convergence of several factors such as international shifts to clean energy, the focus on energy security globally as an outcome of the impact of the Russian-Ukraine conflict, the load-shedding crisis in South Africa and the consequent policy shifts at a national government level to deregulate the energy sector. Wesgro will continue to support Ener-G-Africa. We are excited by the prospects that this new facility will bring,' said the City and the Western Cape Trade and Promotion Agency, Wesgro's Chief Executive Officer, Wrenelle Stander. 'Cost-effective energy efficiency improvements can have positive macro-economic impacts that boost economic activity and lead to increased employment. There has never been a more critical point to make real commitments towards moving away from fossil fuels and turning towards the vast energy opportunities of renewables. 'Investment in these sectors is good for business, people, and the planet, and therefore the City and our partners stand ready to work with industry so that we can make Cape Town the easiest place to do business in Africa,' said Alderman Vos. End

2023-02-02T22:00:00Z

All City online services and applications

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Top City Connect services

Service Requests/Report a Fault (C3)

How to read your water meter

You can submit your water meter reading by calling 0860 103 089 or entering it online via your municipal account on our e-Services portal.

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Pay and renew your vehicle licence

There are a number of different options you can use when paying for and renewing your vehicle licence renewal.

<a href="https://www.capetown.gov.za/City-Connect/Pay/Driving-and-vehicles/Vehicle-licences/Pay-your-vehicle-licence" target="_blank">Pay-your-vehicle-licence</a>

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Prevent illegal dumping

We are calling on all our residents to stop and report illegal dumping … Illegal dumping costs us money It costs the City R350 million every year to clean up illegal dumping …

<a href="https://www.capetown.gov.za/Family%20and%20home/Safety-in-the-home/Environmental-health-in-the-home/prevent-illegal-dumping"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">prevent-illegal-dumping</a>

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Informal trading

Informal trade is a very important part of Cape Town's economy and benefits both traders and locals.

<a href="https://www.capetown.gov.za/work%20and%20business/doing-business-in-the-city/business-support-and-guidance/informal-trading"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">informal-trading</a>

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Submit a building plan

If you are planning any building work on a property, you may need to submit a building plan for approval.

<a href="https://www.capetown.gov.za/City-Connect/Apply/Planning-building-and-development/Building-plan-applications/Apply-for-a-building-plan"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Apply-for-a-building-plan</a>

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City jobs and opportunities

The City offers a range of employment and career development opportunities to suitably qualified applicants from a range of social and educational backgrounds.

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Pay your rates and services accounts

You can pay your rates and services account in a number of different ways.

<a href="https://www.capetown.gov.za/City-Connect/Pay/Municipal-accounts/Electricity/pay-your-rates-and-services-account"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">pay-your-rates-and-services-account</a>

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District plans

The District Plans are medium term (10 year) plans that aim to guide spatial development processes and land use management within the district and are approved by the Council of City of Cape Town as policy.

<a href="https://www.capetown.gov.za/work%20and%20business/planning-portal/Spatial-Plans-and-Frameworks/district-plans"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">district-plans</a>

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The Business Hub

The Business Hub provides information on starting and growing your business.

<a href="https://www.capetown.gov.za/work%20and%20business/doing-business-in-the-city/business-support-and-guidance/the-business-hub"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">the-business-hub</a>

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Dam levels

The dam levels are critical for Cape Town’s water supply and are a key contributor to the Day Zero water dashboard

<a href="https://www.capetown.gov.za/Family%20and%20home/residential-utility-services/residential-water-and-sanitation-services/this-weeks-dam-levels">this-weeks-dam-levels</a>

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Prevent blocked sewers

The City has an excessively high number of sewer blockages each year. On average, we attend to nearly 300 sewer blockages every day. Clearing these blockages makes our operational costs higher.

<a href="https://www.capetown.gov.za/Family%20and%20home/residential-utility-services/residential-water-and-sanitation-services/prevent-blocked-sewers"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">prevent-blocked-sewers</a>

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Apply for debt relief

If you would like to have your debt written off, please contact us directly to find out if you qualify.

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Registering as an accredited waste service provider ensures that your business is compliant with the City's Integrated Waste Management By-law.

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Apply for new or replacement driver's licence

Find out how to get a new or replacement driver’s licence.

<a href="https://www.capetown.gov.za/City-Connect/Apply/Licences-and-permits/Driving-and-vehicles/Apply-for-new-or-replacement-drivers-licence">Apply-for-new-or-replacement-drivers-licence</a>

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The cost of electricity

We bill you based on a three-tier tariff system comprising of the Lifeline tariff, the Domestic tariff and the Home User tariff.

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Submit your electricity meter readings online

You can submit your own electricity meter reading or let the City read your meter for you.

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Find your councillor, ward or subcouncil

You can find your councillor, ward or subcouncil using our easy look-up tool.

<a href="https://www.capetown.gov.za/search?k=find%20your%20councillor"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">search</a>

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Qualifying residents can register on the City's Housing Needs Register (previously known as the Housing Database) to be considered for a variety of housing opportunities.

<a href="https://www.capetown.gov.za/City-Connect/Register/Housing-and-property/Register-on-the-housing-database"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Register-on-the-housing-database</a>

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Apply for a wheelie bin

Property owners can apply for a 240 litre wheelie bin for their household

<a href="https://www.capetown.gov.za/City-Connect/Apply/Municipal-services/solid-waste/Apply-for-a-new-wheelie-bin-for-domestic-properties">Apply-for-a-new-wheelie-bin-for-domestic-properties</a>

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Get Grants-in-Aid funding

The City of Cape Town makes grants-in-aid available to organisations to fund projects that benefit the community and assist the City in realising its goals and objectives as set out by the Integrated Development Plan (IDP).

<a href="https://www.capetown.gov.za/City-Connect/Find-grants-and-funding/Business-funding/Get-grants-in-aid-funding"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">Get-grants-in-aid-funding</a>

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Arrange a payment plan

We offer payment plans for property owners and tenants who have outstanding payments on their municipal accounts.

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Cape Town Future Energy Festival

The Cape Town Future Energy Festival is a showcase of innovation and sustainable living.

<a href="https://www.capetown.gov.za/City-Connect/Have-your-say/surveys-and-submissions/cape-town-future-energy-festival"><img alt="" src="/_layouts/15/IMAGES/icgen.gif">cape-town-future-energy-festival</a>

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Coronavirus

The coronavirus (COVID-19) is a new disease that was recently declared a pandemic by the World Health Organisation (WHO)

<a href="https://www.capetown.gov.za/Family%20and%20home/personal-health/contagious-and-chronic-diseases/coronavirus">coronavirus</a>

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Submit your water meter readings online

You can submit your water meter reading online through e-Services.

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Coronavirus updates

We are operating with reduced services and communication channels as a result of the coronavirus (COVID-19) and national lockdown.

<a href="https://www.capetown.gov.za/general/coronavirus-updates">coronavirus-updates</a>

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