City of Cape Town Link

FreeCall lines

<div class="ExternalClassAFA6058AD73D407A9189BF3709AA314E"><p>Our FreeCall lines are located at various municipal and community buildings throughout Cape Town and allow you to contact us directly at no cost.</p></div>

<span> <h2 class="sectHeading">About</h2></span> <p>FreeCall lines automatically connects to the City’s 24-hour call centre. An agent will answer the phone in the language of your choice, log a service request, and give you a reference number which you can use to follow up at any time.</p><p>The lines are located in municipal buildings, housing offices, cash offices, libraries, clinics and community facilities throughout Cape Town.</p><h2 class="sectHeading">What can I use a FreeCall line for?</h2><p>You can use a Freecall line to contact us for various enquiries and service requests, for example:</p><ul><li>Account enquiries</li><li>Burst pipes and leaks</li><li>Illegal dumping </li><li>Illegal water connections and usage</li><li>Motor vehicle related enquiries, e.g. vehicle licences, drivers/learners licences and traffic fines. (This service is only available on weekdays during office hours.)</li><li>Potholes and damaged roads</li><li>Refuse collections </li><li>Streetlights out </li><li>Water and electricity faults</li></ul><p><a href="https://resource.capetown.gov.za/documentcentre/Documents/Forms%2c%20notices%2c%20tariffs%20and%20lists/Free%20Call-lines%20list.pdf" target="_blank">Find a FreeCall line near you</a>.</p> <span> <div class="notification with-heading dark-copy pink bg-light-grey"><div class="graphic with-border"> <i class="info note"></i> </div><div class="desc"><h4>Please note</h4><p> All calls are recorded – please use this service for City of Cape Town business only.<br></p></div></div></span>

Our FreeCall lines are located at various municipal and community buildings throughout Cape Town and allow you to contact us directly at no cost.

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CCT Free-call Lines List

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2021-09-20T22:00:00Z