International Ombuds Day 2024
The City Ombudsman is participating in a number of events this month in celebration of International Ombuds Day, and we are excited to present this year’s theme: ‘Here to Hear You’.
Lodge your complaints with the
Office of the City Ombudsman (OCO) and the right regulatory bodies during the month of October.
About
The Ombudsman’s office deals with last resort municipal-related complaints about the City’s administration,as an office of last resort.
This means that you would need to approach your first mode of contact, such as the City’s
Customer Relations Management Department or your local Subcouncil office, before approaching the Ombuds office.
You are invited to join us in celebrating the International Ombuds Day annual event, established in 2018.
This October, the Ombudsman’s office will focus on raising awareness about:
- the ombuds proffession
- its value-add for the services it offers
The Ombud’s Office is available to assist you with all last resort municipal-related complaints (complaints that have already gone through the City service channels).
Submit your complaints via the following channels:
We encourage you to make use of this free and voluntary option for complaints-handling.
What to expect
The City's Ombudsman, Vusumzi Magwebu, will be engaging the residents of Cape Town and interested groups highlighting the effectiveness of the role an ombudsman institution plays in service delivery.
Meet the City ombudsman and the following guest speakers:
- Councillor Franchesca Walker (Subcouncil 4 Chairperson),
- Public Protector of South Africa (PPSA),
- Western Cape Police Ombudsman (WCPO),
- Office of the Consumer Protector (OCP),
- Community Schemes Ombuds Service (CSOS),
- National Financial Ombudsman Scheme (NFO),
- South African Human Rights Commission (SAHRC), and
- a delegation from Cameroon.
City departments and industry regulatory bodies will host information tables to provide advice and assist members of the public to lodge complaints.
To lodge or query a complaint at an event, please bring along:
- Your C3 reference number(s)
- Your municipal account number
- Proof of evidence
- A copy of your ID
Events
The City Ombudsman is participating in a number of events this month:
The OCO and Revenue, Debtors and Cash Collaboration Exhibit
- Date: 18 October 2024
- Time: 11:00 - 13:00
- Venue: Cape Town Civic Centre, Concourse Level
The OCO and Regulatory Bodies Expo
- Date: 25 October 2025
- Time: 10:00 - 12:00
- Venue: N1 City Shopping Mall
Community Engagement
- Date: 30 October 2024
- Time: 16:00 - 18:00
- Venue: Parow Civic Centre, 12 Tallent Road, Glenlilly, Parow, Cape Town
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