Skip to content

Search

Menu

 

 

Contact us<h2 class="sectHeading">​​​​​​​​​​​General enquiries</h2><h4>Customer Call Centre</h4><p> <em>Telephone:</em><br><em><a>0860 103 089</a></em></p> <span> <div class="mobile-scroll">​​ <table><thead><tr><th>Options</th><th>Operating hours</th></tr></thead><tbody><tr><td> <strong>Option 1: Accounts and general queries</strong></td><td>Monday to Friday: 07:00 - 21:00 <br>Saturdays: 08:00 - 14:00 <br> Sundays and public holidays: 09:00 - 13:00</td></tr><tr><td> <strong>Option 2: Water queries</strong></td><td>Report water-related matters 24/7 to our call centre. See further down for other channels.</td></tr><tr><td> <strong>Option 3: Electricity queries</strong></td><td>Report electricity-related matters 24/7 to our call centre. See further down for other channels.</td></tr><tr><td rowspan="1">​<strong>Option 4: Motor vehicle queries</strong></td><td rowspan="1">​Monday to Friday: 07:30 - 17:00​</td></tr></tbody></table></div>​​​</span> <p> <em>General email:<br><a href="mailto:contact.us@capetown.gov.za">contact.us@capetown.gov.za</a></em><br><br><em>Accounts email:<br><a href="mailto:accounts@capetown.gov.za">accounts@capetown.gov.za</a></em><br><br><em>Fax:<br><em><a>086 201 1017</a></em> </em></p><p> <strong>Physical address:</strong><br><em>Civic Centre</em><br><em>12 Hertzog Boulevard</em><br><em>Cape Town</em><br><em>8001</em><br><br><strong>Postal address:</strong><br><em>Private Bag X9181<br>Cape Town<br>8000</em><br><br><strong>Postal address:</strong><br><em>PO Box 298</em><br><em>Cape Town</em><br><em>8000</em> </p><h2 class="sectHeading">​​​​​​​​​​​FreeCall lines</h2><p>Our FreeCall lines are located at various municipal and community buildings throughout Cape Town and allow you to contact us directly at no cost.</p><p> <a href="http://resource.capetown.gov.za/documentcentre/Documents/Forms%2c%20notices%2c%20tariffs%20and%20lists/Free%20Call-lines%20list.pdf" target="_blank">Find a FreeCall line near you</a>.</p><h2 class="sectHeading">Emergency numbers and hotlines</h2><p>To report emergencies please dial <em> <a>021 480 7700</a></em> or <em> <a>107</a></em> from a landline.</p> <span> <figure> <a href="#0214807700"> <img class="responsive" src="http://resource.capetown.gov.za/cityassets/Inline%20Images/Emergency%20Services%20Identifier.JPG" alt="" /></a>​ <br> </figure></span> <span> <div class="mobile-scroll">​​ <table style="width:610px;"><thead><tr><th style="width:227px;">Emergency</th><th>Contact details</th></tr></thead><tbody><tr><td style="width:227px;"><strong>Alcohol and drugs</strong></td><td> <em>24 hour telephone hotline: </em><a><em>0800 435 748</em></a> (0800 HELP 4 U)</td></tr><tr><td style="width:227px;"><strong>Fires, floods, rockfalls and other environmental emergencies</strong></td><td><ul><li>Report any emergency to<a><em> 107 </em></a>from a landline, <a><em>112</em></a><em>​ </em>(toll-free) or <a><em>021 480 7700</em></a><em>​</em> from a cellphone.</li><li>General fax:<em><a>086 576 1776</a></em><em></em></li><li><em>Information and advice fax: </em><em><a>086 576 1775</a></em> </li></ul></td></tr><tr><td style="width:227px;"><strong>​Fraud hotline</strong></td><td> <em>Telephone: </em><a><em>0800 323 130</em></a></td></tr><tr><td rowspan="1" style="width:227px;"><strong>​Illegal occupancy / land invasion</strong></td><td rowspan="1"><em>24 hour hotline: <a>021 596 1999</a>​</em></td></tr><tr><td rowspan="1" style="width:227px;"><strong>​Stompie Hotline:</strong></td><td rowspan="1">Report people throwing cigarette butts out of their car windows.<br> <em>Telephone: <a>021 424 7715</a></em> ​</td></tr></tbody></table></div>​​​</span> <h2 class="sectHeading">​Reporting</h2><p> Report online through our <a href="http://www.capetown.gov.za/servicerequests" target="_blank">Service Requests Port​al<span class="icon link-external"></span></a>.</p><h4>Electricity faults - City of Cape Town</h4><p> <em>Telephone:<br><a>0860 103 089</a></em><br><br><em>SMS your fault to: <a>31220 </a>(free SMSes do not apply)</em><br><br><em>Email:<br><a href="mailto:power@capetown.gov.za">power@capetown.gov.za</a></em></p><h4>Electricity faults - Eskom supply area</h4><p> <em>Electricity call centre:<br><a>0860 037 566</a><br><br>Email:<br><a href="mailto:western@eskom.co.za">western@eskom.co.za</a></em></p><h4>Cable theft</h4><p> <em><em>Telephone:<br><a>0800 222 771</a></em><br><br><em>Fax:</em><br><a>021 400 5910</a></em></p><h4>Land invasion(squatter control)</h4><p> <em>Emergency telephone:<a>107</a></em><br><br><em>Direct telephone:<br><a>021 596 1999</a></em></p><h4>Roads and stormwater (potholes / flooding / fallen trees / open manholes / chemical spills)</h4><p> <em>Telephone:<br><a>0800 656 463</a></em><br><br><em>Email:<br><a href="mailto:Transport.Info@capetown.gov.za">Transport.Info@capetown.gov.za</a></em></p><h4>Street people</h4><p> <em>Toll-free telephone:<br><a>0800 872 201</a></em></p><h4>Traffic signal faults</h4><p> <em>24 hour telephone:<br><a>0800 656 463</a></em></p><h4>Vandalism</h4><p>Telephone:<br><a><em>021 480 7700</em> </a></p><h2 class="sectHeading">Request a service</h2><p> Request a service online through ​our <a href="http://www.capetown.gov.za/servicerequests" target="_blank">Service Requests Portal<span class="icon link-external"></span></a></p><h2 class="sectHeading">Utility services</h2><h4>Electricity Department: Emergencies, accounts and general enquiries</h4><p> <em>Telephone:</em><br><a><em>0860 1​03 089</em></a><br><br><em>SMS your fault to: </em> <em> <a>31220</a> (free SMSes do not apply)</em></p><p> <em>Email:<br><a href="mailto:electricity@capetown.gov.za">electricity@capetown.gov.za</a></em></p><h4>Electricity - Eskom supply areas</h4><p> <em>Telephone:<br><a>0860 037 566</a></em><br><br><em>SMS your fault to: </em><a><em>35328</em> </a><em>​</em>(<em>free SMSes do not apply</em>)<br><br><em>Email:<br><a href="mailto:western@eskom.co.za">western@eskom.co.za</a></em></p><h4>Water and Sanitation: Emergencies, accounts and general enquiries</h4><p> <em>Telephone:<br><a>0860 103 089</a></em><br><br><em>Email:<br><a href="mailto:water@capetown.gov.za">water@capetown.gov.za</a></em><br><br>SMS your fault to<em>:</em><a><em>31373</em></a><em>​ <em>(free SMSes do not apply)</em></em><br><br><em>Fax:<br><a>021 957 4726</a></em></p><h4>Solid Waste: Illegal dumping, wheelie bins and general cleaning</h4><p> <em></em> <em>Telephone:</em><br><a><em>0860 103 089</em></a><br><br><em></em><em>Fax:</em><br><a><em>086 201 1017</em></a><em> / </em> <a> <em>021 400 4302</em></a><br><br><em> </em> <em>Email:<br><a href="mailto:wastewise@capetown.gov.za">wastewise@capetown.gov.za</a></em></p><h4> Metro Police and Traffic Services</h4><p> <em> Telephone: </em> <br> <em></em><a><em>0860 765 423</em></a></p><h4> Motor vehicle registration</h4><p> <em> Telephone: </em> <br> <em> </em> <a> <em>0860 103 089</em></a><br><em> </em> <br> <em> Fax: </em> <br> <em></em><a><em>086 576 1629</em></a><br><em> </em> <br> <em> Email: </em> <br> <em></em><a href="mailto:accounts@capetown.gov.za"><em>accounts@capetown.gov.za</em></a></p><h4>Transport Information Centre</h4><p> General information for public transport:<br><br><em>Telephone:<br><a>0800 656 463</a></em><br><br>Dial-a-Ride bookings:<br><br><em>Telephone:<br><a>0800 600 895</a></em></p><h4>Traffic fines</h4><p> <em>Telephone:</em><br><a><em>0860 103 089</em></a><br><br><em> </em> <em>Fax:</em><br><a><em>021 406 8734</em></a></p><h4>Events applications and permits</h4><p> <em>Telephone:<br><a>021 417 4034</a></em> / <em> <a>021 417 4035</a></em> / <a>021 417 4036</a><br><br><em> Fax:<br><a>086 576 1933</a></em><br><br><em> Email:<br><a href="mailto:events.permit@capetown.gov.za">events.permit@capetown.gov.za</a></em></p><h4>Film shoots and permits</h4><p> <em> </em> <a href="https://web1.capetown.gov.za/web1/filmpermitsonline/" target="_blank">Online film location booking system<i class="icon link-external"></i>​</a><br><br><em> General telephone:<br><a>021 417 4025</a><br><br>Stills / micro-shoots:<br><a>021 417 0599</a><br><br>Accounts:<br><a>021 417 4030</a><br><br>Email:<br><a href="mailto:film.permit@capetown.gov.za">film.permit@capetown.gov.za</a><br><br>​Fax:<br><a>086 576 1933</a></em></p><h4>Tenders</h4><ul><li> <a href="https://web1.capetown.gov.za/web1/tenderportal/" target="_blank">Online tender portal</a></li><li> <a href="https://web1.capetown.gov.za/web1/ProcurementPortal/" target="_blank">Online procurement portal</a></li><li> <a href="https://eservices.capetown.gov.za/irj/portal" target="_blank">Supplier self-service</a></li></ul><p> <em> Telephone:</em><br><a><em>021 400 2405</em></a><em> / </em> <a> <em>021 400 2505</em></a><br><em> </em> <br> <em> Fax:</em><br><a><em>021 419 7659</em></a><br><em> </em> <br> <em> Email:</em><br><a href="mailto:tenders@capetown.gov.za"><em>tenders@capetown.gov.za</em></a></p><h4>Enterprise and Investment</h4><p> <em>Telephone:</em><br><a><em>021 400 2123</em></a><br><em> </em> <br> <em>Email:</em><br><a href="mailto:info@investcapetown.com"><em>info@investcapetown.com​</em></a></p><h2 class="sectHeading">Our facilities</h2><p>We run world-class services and recreational facilities all around the metro. Find one near you that suits your needs.</p><p> <a href="http://www.capetown.gov.za/Family%20and%20home/See-all-City-facilities/Our-service-facilities"> See all our service facilities</a></p><h2 class="sectHeading">Our departments</h2><p>Our departments are committed to offering and sustaining service excellence to the people of Cape Town, as well as to the corporate structures of the City of Cape Town.</p><p>See a list of all our public-serving <a href="http://www.capetown.gov.za/Departments"> departments and contact information</a>. Should you wish to speak to a specific City official and have their details, you may contact our switchboard at <em> <a>021 400 1111</a></em>. </p><h2 class="sectHeading">The Media Office</h2><p>Our Media Office is tasked with protecting and promoting the public reputation of the City administration through free communication channels. These include newspapers, radio stations, television channels and various online platforms.</p><p> <a href="http://www.capetown.gov.za/Departments/Media%20Office">Visit the Media Office page for more information</a>.</p><h2 class="sectHeading">Legal</h2><h4>Ombudsman</h4><p> <em>Telephone:</em><br><a><em>021 400 5487</em></a><br><br><em>SMS:<br><a>44781</a></em></p><p> <em>Fax:</em><br><a><em>021 400 5952</em></a></p><p> <em>Email:<br></em><a href="mailto:ombudsdirect@capetown.gov.za"><em>ombudsdirect@capetown.gov.za</em></a></p><h4>Appeals</h4><p> <em>Email:</em><br><a href="mailto:msa.appeals@capetown.gov.za"><em>msa.appeals@capetown.gov.za</em></a><br><em> </em> <br> <em> Fax:</em><br><a><em>021 400 5830</em></a><em> / </em> <a> <em>086 202 9981</em></a></p><h4> Insurance claims</h4><p> <em>Email:</em><br><a href="mailto:charlene.harmse@capetown.gov.za"><em>charlene.harmse@capetown.gov.za</em></a><br><br><em>Fax:</em><br><em> </em> <a> <em>086 202 9701</em></a></p><h2 class="sectHeading">Access to information</h2><p> <em>Fax:</em><br><a><em>021 400 5830</em></a><em> / </em> <a> <em>086 202 9982</em></a><br><br><em>Email:</em><br><em></em><a href="mailto:access2info.act@capetown.gov.za"><em>access2info.act@capetown.gov.za</em></a><br><br><em></em><a href="https://web1.capetown.gov.za/web1/PAIA/Account/Login" target="_blank">PAIA onli​​ne<i class="icon link-external"></i>​</a>.</p><h4>Open data portal</h4><p>Access the City's <a href="https://odp-cctegis.opendata.arcgis.com/">Open Dat​a Portal<i class="icon link-external"></i></a>.</p><h2 class="sectHeading">Find your councillor</h2><p>See our <a href="https://www.capetown.gov.za/Family%20and%20home/Meet-the-city/city-council/find-your-councillor-ward-or-subcouncil">Lookup ​Tool<i class="icon link-external"></i>​</a> ​to access councillor information.</p><h2 class="sectHeading">Mayor's Office</h2><p> <em>Telephone:</em><br><a><em></em></a><em><a>021 400 1301</a> / <a>021 400 1322</a></em><br><br><em>Email:</em><br><a href="mailto:mayor.mayor@capetown.gov.za"><em>mayor.mayor@capetown.gov.za</em></a></p><h2 class="sectHeading">Our online services: service at your fingertips</h2><p>We maintain a number of easy-to-use online services for you to use – from online reporting and service requests to plan submissions and supply chain management.</p><div class="notification with-heading white-copy yellow bg-darker-grey"><div class="graphic"> <span class="info citycard">​​</span> </div><div class="desc"><h4>City Connect</h4><p> <a href="https://www.capetown.gov.za/City-Connect/all-city-online-services/all-our-online-services"> Visit our full list of online services</a><br></p></div></div>GP0|#e7688c42-f073-4dea-842b-3fcea051b9ff;L0|#0e7688c42-f073-4dea-842b-3fcea051b9ff|Contact us;GTSet|#dc1a8a1b-0357-45bc-b768-7d9a89c8ef94;GPP|#780150fb-25ca-42e5-8afb-af3efe7e13a3Emergencies, faults, accounts and enquiries: find important City contact details to answer your needs.0

 

 

107 Emergency Contacts Pamphlet (Eng/Afr/Xhosa)593492GP0|#367c7831-4239-4ad6-824a-c4325897c033;L0|#0367c7831-4239-4ad6-824a-c4325897c033|Pamphlet;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#5340fe0b-73a7-472c-bef7-04e450fb5c4f;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e;GP0|#8c7d6035-e7ea-4e28-a6e6-082bc1988a7e;L0|#08c7d6035-e7ea-4e28-a6e6-082bc1988a7e|Contact list;GPP|#3a03f9b9-d2e9-49b1-92e1-37b654747f822014-12-31T22:00:00Z
Basket of Services Pamphlet826614GP0|#367c7831-4239-4ad6-824a-c4325897c033;L0|#0367c7831-4239-4ad6-824a-c4325897c033|Pamphlet;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#5340fe0b-73a7-472c-bef7-04e450fb5c4f;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e2019-10-23T22:00:00Z
CCT Contact Us Poster (Afrikaans)63033GP0|#591e1d8b-7507-4dd3-8a9a-59b5cdd318c6;L0|#0591e1d8b-7507-4dd3-8a9a-59b5cdd318c6|Poster;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#5340fe0b-73a7-472c-bef7-04e450fb5c4f;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e2021-09-09T10:00:00Z
CCT Contact Us Poster (English)63521GP0|#591e1d8b-7507-4dd3-8a9a-59b5cdd318c6;L0|#0591e1d8b-7507-4dd3-8a9a-59b5cdd318c6|Poster;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#5340fe0b-73a7-472c-bef7-04e450fb5c4f;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e2021-09-08T22:00:00Z
CCT Contact Us Poster (isiXhosa)62991GP0|#591e1d8b-7507-4dd3-8a9a-59b5cdd318c6;L0|#0591e1d8b-7507-4dd3-8a9a-59b5cdd318c6|Poster;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#5340fe0b-73a7-472c-bef7-04e450fb5c4f;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e2021-09-09T10:00:00Z
How to Contact the City Infographic Pamphlet740251GP0|#f10f836d-5770-43e9-a733-7b3eee03d477;L0|#0f10f836d-5770-43e9-a733-7b3eee03d477|Infographic;GTSet|#f1e8889f-f7d7-4d5b-a3f5-af0ca2e076ea;GPP|#5340fe0b-73a7-472c-bef7-04e450fb5c4f;GPP|#0972c695-fd19-46c4-ab5d-9601f17b780e;GP0|#367c7831-4239-4ad6-824a-c4325897c033;L0|#0367c7831-4239-4ad6-824a-c4325897c033|Pamphlet2015-10-31T22:00:00Z

 

 

You have disabled JavaScript on your browser.
Please enable it in order to use City online applications.