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112 Media items

    Milnerton Lagoon shows improved water quality

    Milnerton Lagoon shows improved water quality

    08 July 2026

    ​At a public meeting on 24 June 2026, the City updated residents on the progress of the restoration programme

    City triples sewer jet-cleaning efforts to reduce winter overflows

    City triples sewer jet-cleaning efforts to reduce winter overflows

    05 July 2026

    A record 625,5 km of sewer pipelines have been proactively jet-cleaned as part of winter readiness.

    City call centre handles nearly 272 000 customer interactions in May 2026

    City call centre handles nearly 272 000 customer interactions in May 2026

    03 June 2026

    The City's digital channels continue to play an increasingly important role in customer service delivery

    Mayor Hill-Lewis Council Speech: City of Hope Budget amendments

    Mayor Hill-Lewis Council Speech: City of Hope Budget amendments

    27 May 2026

    Mayor Hill-Lewis Council Speech

    Use less water as severe weather impacts water treatment operations

    Use less water as severe weather impacts water treatment operations

    16 May 2026

    The City’s Water and Sanitation Directorate is calling on residents and businesses across Cape Town to reduce water consumption to essential use only as severe weather conditions have impacted major water treatment operations and placed pressure on the bulk water supply system.

    Khayelitsha partnership equips 2 000 residents with water-saving and hygiene skills

    Khayelitsha partnership equips 2 000 residents with water-saving and hygiene skills

    16 May 2026

    One of the City’s Water and Sanitation Directorate’s 2026 grant funding recipients, Bantubanye Community Development, is helping residents in Khayelitsha.

    Over 4 700 potholes fixed; 3 500 catchpits cleared within three months

    Over 4 700 potholes fixed; 3 500 catchpits cleared within three months

    07 May 2026

    ​The City encourages residents and road users to report blocked stormwater drains ahead of the heavy winter rains

    City’s eServices offline on 1 May 2026

    City’s eServices offline on 1 May 2026

    28 April 2026

    The City of Cape Town would like to inform residents and the public that the City’s eServices portal will be unavailable from midnight on Friday, 1 May 2026 to 07:00 on Saturday, 2 May 2026

    City boosts flood mitigation and winter readiness as heavy rains hit Cape Town

    City boosts flood mitigation and winter readiness as heavy rains hit Cape Town

    20 April 2026

    Widespread areas across the city experienced localised flooding due to sustained downpours

    Some City services offline for system maintenance

    Some City services offline for system maintenance

    14 April 2026

    The City advises residents that its SAP and eServices system will be offline over the coming weekend, 18 to 20 April 2026, for necessary system maintenance.

    Imizamo Yethu gets sanitation boost with new flush toilets and taps

    Imizamo Yethu gets sanitation boost with new flush toilets and taps

    07 April 2026

    An investment of R1,8 million went into improving sanitation in Imizamo Yethu, where ageing, vandalised and misused infrastructure had reached the end of its lifespan

    Mayor Hill-Lewis speech: Tabling of 2026-27: City of Hope Budget

    Mayor Hill-Lewis speech: Tabling of 2026-27: City of Hope Budget

    31 March 2026

    Mayor Hill-Lewis City of Hope Budget Speech

    Council Speech 29 January 2026

    Council Speech 29 January 2026

    29 January 2026

    All work, no play

    City’s multi-million rand investment to strengthen the Helderberg’s sewer infrastructure on track

    City’s multi-million rand investment to strengthen the Helderberg’s sewer infrastructure on track

    14 January 2026

    The City’s Water and Sanitation Directorate is on track with investing about R430 million to upgrade key infrastructure in the Helderberg sewer system.

    City’s 24/7 high-tech telemetry system boosts early detection of pump station faults

    City’s 24/7 high-tech telemetry system boosts early detection of pump station faults

    22 December 2025

    ​As the festive season continues, the City of Cape Town’s Water and Sanitation Directorate is closely monitoring operations at sewer pump stations, via a technologically advanced telemetry monitoring system

    City’s e-Services offline from 24 to 29 December 2025

    City’s e-Services offline from 24 to 29 December 2025

    10 December 2025

    ​The City of Cape Town would like to inform residents and the public that the City’s e-Services portal will be unavailable from 12:00 on Wednesday, 24 December 2025 to 06:30 on Monday, 29 December 2025

    City’s eServices will be offline from this afternoon until Saturday afternoon

    City’s eServices will be offline from this afternoon until Saturday afternoon

    14 November 2025

    The City of Cape Town would like to inform residents and the public that the City’s eServices portal will be unavailable

    Multi-year interventions to improve Milnerton Lagoon water quality, steadily progressing

    Multi-year interventions to improve Milnerton Lagoon water quality, steadily progressing

    04 November 2025

    Extensive infrastructure upgrades, proactive maintenance and environmental monitoring continue to form part of the City’s long-term plan to restore the Milnerton Lagoon.

    Good news: WhatsApp is back for water and electricity fault reporting and service requests

    Good news: WhatsApp is back for water and electricity fault reporting and service requests

    19 September 2025

    The City of Cape Town wants to inform residents that WhatsApp is available again for water and electricity fault reporting and service requests.

    City contact centres intermittently unable to receive phone calls due to maintenance

    City contact centres intermittently unable to receive phone calls due to maintenance

    17 September 2025

    The City's contact centres will be intermittently impacted for an estimated four-hour period while for maintenance

    Over half a million residents engaged on water and sanitation matters

    Over half a million residents engaged on water and sanitation matters

    09 September 2025

    ​Continued public engagement activities by the City of Cape Town’s Water and Sanitation Directorate reached over 523 000 residents and 111 school sessions by April 2025.

    e-Services maintenance: 3 August 2025

    e-Services maintenance: 3 August 2025

    01 August 2025

    The fault reporting tool and some e-Services functions will be unavailable on Sunday, 3 August 2025 due to essential maintenance.

    City’s Call Centre blankets winter woes

    City’s Call Centre blankets winter woes

    27 June 2025

    ​This year’s increased winter rain has led to flooding, sewer overflows, blockages and an increased number of service requests from residents.

    Major infrastructure upgrades progressing to improve Milnerton Lagoon water quality

    Major infrastructure upgrades progressing to improve Milnerton Lagoon water quality

    13 June 2025

    Infrastructure upgrades, enhanced maintenance and improved environmental monitoring will help restore water quality in the Milnerton Lagoon and surrounding areas.

    WhatsApp unavailable for fault reporting and service requests until further notice

    WhatsApp unavailable for fault reporting and service requests until further notice

    06 June 2025

    The City of Cape Town wants to inform residents that WhatsApp will be unavailable

    Parow community encouraged to ‘Bin it, Don’t Block it’

    Parow community encouraged to ‘Bin it, Don’t Block it’

    05 June 2025

    The City’s Water and Sanitation Directorate participated in a lively community activation at the bustling Parow Market on Saturday, 24 May 2025.

    Somerset West sewer blockages spike by 60%

    Somerset West sewer blockages spike by 60%

    13 May 2025

    The City of Cape Town’s Water and Sanitation Directorate is urging Somerset West residents to help prevent sewer blockages.

    "Invested in Hope"

    27 March 2025

    “Invested in Hope” Budget 2025/26

    C-ing the other side of CCTV

    C-ing the other side of CCTV

    15 February 2025

    In the 2023/24 financial year, the City's CCTV network detected 43 968 incidents.

    City reminds residents of Ocean View Customer Interaction Centre closure

    City reminds residents of Ocean View Customer Interaction Centre closure

    23 December 2024

    The decision to close the office was made after long deliberations, it was advertised and also discussed at open meetings of the subcouncil.

    Contact Centre operating hours adjusted for festive season

    Contact Centre operating hours adjusted for festive season

    17 December 2024

    ​The City wants to remind residents that the Contact Centre operating hours for accounts and general inquiries have been adjusted for the festive season from yesterday, 16 December 2024 to 6 January 2025

    Contact Centre operating hours adjusted for festive season

    Contact Centre operating hours adjusted for festive season

    12 December 2024

    The Contact Centre’s operating hours for accounts and general enquiries will be adjusted in line with historically lower call volumes in the evenings and over weekends during the festive season

    Closure of Ocean View Customer Interaction Centre

    Closure of Ocean View Customer Interaction Centre

    10 December 2024

    Residents are encouraged to visit another interaction centre, particularly the new Fish Hoek Customer Interaction Centre, and to make use of the City’s various, convenient online options

    Cape Town launches digital hub for live tracking of water and sanitation infrastructure performance

    Cape Town launches digital hub for live tracking of water and sanitation infrastructure performance

    19 August 2024

    Cape Town Mayor Geordin Hill-Lewis has launched the City’s new Pump Station Control room

    City logging nearly 115 000 service requests per month

    City logging nearly 115 000 service requests per month

    01 August 2024

    ​The City of Cape Town is pleased to announce its continued excellence in logging an impressive volume of service requests from our residents

    Indigent customers reminded not to exceed 15 000 litres of free water a month

    Indigent customers reminded not to exceed 15 000 litres of free water a month

    23 July 2024

    ​The City of Cape Town’s Water and Sanitation Directorate provides registered indigent customers with a free water allocation of 15 000 litres (15kl) per month.

    Update on Disaster Management operations

    Update on Disaster Management operations

    12 July 2024

    Assessments by the Disaster Risk Management Centre and Human Settlements Department to date indicate that just over 33 000 households have been affected across the metropole

    Please don’t report the same service request multiple times to the City

    Please don’t report the same service request multiple times to the City

    11 July 2024

    The high call volumes have put significant strain on these telephone lines.

    City teams working flat out on storm response

    City teams working flat out on storm response

    09 July 2024

    Our frontline teams are out there serving Capetonians with great dedication and pride in these difficult storm conditions.

    City responds to almost 3 000 sewer blockages in just seven days

    City responds to almost 3 000 sewer blockages in just seven days

    10 June 2024

    From Monday, 3 June, to Sunday, 9 June 2024, Water and Sanitation maintenance teams responded to 2 799 sewer blockages.

    Emergency water maintenance under way in Constantia: 12 December 2023

    Emergency water maintenance under way in Constantia: 12 December 2023

    12 December 2023

    The City's Water and Sanitation Directorate is actively addressing water service disruptions in Constantia Nek.

    City’s call centre arrangements over the festive season

    City’s call centre arrangements over the festive season

    11 December 2023

    The City of Cape Town would like to notify residents of our Call Centre operating hours for accounts and general enquiries over the festive season

    International delegations visit City of Cape Town following Africa Tech

    International delegations visit City of Cape Town following Africa Tech

    29 November 2023

    The Africa Tech Festival was held at the Cape Town Convention Centre from 11 November to 14 November 2023.

    City’s e-Services and SAP system will be offline for maintenance over the weekend

    City’s e-Services and SAP system will be offline for maintenance over the weekend

    27 November 2023

    The maintenance is required and is being done over the weekend to limit the impact on customers as much as possible.

    e-Services unavailable from Friday evening, 1 December to Monday morning, 4 December 2023

    e-Services unavailable from Friday evening, 1 December to Monday morning, 4 December 2023

    21 November 2023

    The City’s e-Services functionality will be unavailable between 17:00 on Friday, 1 December to 07:00 on Monday, 4 December 2023

    Cape Town investing in tech, new vehicles and more teams to bring down sewer spills

    Cape Town investing in tech, new vehicles and more teams to bring down sewer spills

    12 September 2023

    A new mobile application is enabling quicker sewer spill responsiveness in Cape Town

    City continues to deliver services as best it can while SANTACO strike continues

    City continues to deliver services as best it can while SANTACO strike continues

    10 August 2023

    ​The City is taking extraordinary measures to mitigate the impact on service delivery while the SANTACO strike is continuing.

    City is attending to high volumes of electricity service requests

    City is attending to high volumes of electricity service requests

    14 June 2023

    ​The City’s Electricity teams are working non-stop to attend to the high volumes of electricity service requests because of the severe inclement weather.

    City online services unavailable this weekend

    City online services unavailable this weekend

    01 June 2023

    The City of Cape Town would like to advise residents who make use of its online services that a scheduled power outage for its data centres has been planned for this weekend

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