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    PP report acknowledges work done by City to improve services, instructs National Treasury and Human Settlements

    PP report acknowledges work done by City to improve services, instructs National Treasury and Human Settlements

    07 July 2026

    ​The City welcomes the Public Protector’s emphasis that it has worked closely with her office to ensure all matters have been attended to

    Meet the City’s new Ombud at Blue Route Mall

    Meet the City’s new Ombud at Blue Route Mall

    12 March 2026

    The City invites members of the public to meet the City’s new Ombudsman, Zetu Makamandela-Mguqulwa

    City Ombudsman celebrates World Consumer Rights Day 2025

    City Ombudsman celebrates World Consumer Rights Day 2025

    13 March 2025

    The Office of the City Ombudsman will be hosting the commemoration for celebration and solidarity within the international consumer movement, acknowledged internationally on 15 March each year.

    City Ombud highlights it’s ‘here to hear you’ in recognition of international day

    City Ombud highlights it’s ‘here to hear you’ in recognition of international day

    31 October 2024

    City departments and industry regulatory bodies hosted information tables to provide advice and assist members of the public to lodge complaints.

    Spine Road Drop-off upgrade begins

    Spine Road Drop-off upgrade begins

    16 May 2024

    The City’s Urban Waste Management Directorate will start upgrading the Spine Road Drop-off facility on Wednesday, 15 May 2024. During this time, the public may experience delays when visiting the site.

    Celebrate World Consumer Rights Day 2024 with City Ombudsman

    Celebrate World Consumer Rights Day 2024 with City Ombudsman

    14 March 2024

    The Office of the City Ombudsman will be hosting its annual exhibition in celebration of World Consumer Rights Day tomorrow, 15 March 2024

    City celebrates World Ombudsman Day

    City celebrates World Ombudsman Day

    12 October 2023

    ​The City’s Ombudsman’s office plays an instrumental role in ensuring complaints from members of the public against the City are resolved.

    City’s Mobile Office goes to Athlone, Gugulethu and Steurhof

    City’s Mobile Office goes to Athlone, Gugulethu and Steurhof

    06 October 2023

    Next week, the City of Cape Town’s Mobile Office will be taking municipal services to Athlone, Gugulethu and Steurhof. International Ombuds Day will also take place in Athlone.

    Public Protector dismisses Salt River Market complaint

    Public Protector dismisses Salt River Market complaint

    02 October 2022

    'The dismissal of these allegations finally puts to bed long-standing misinformation by Mr Herron that the Salt River Market site release was obstructed.

    New City Ombudsman to enhance City’s accountability to residents, ratepayers

    New City Ombudsman to enhance City’s accountability to residents, ratepayers

    22 July 2020

    Vusumzi Magwebu has taken up the role as the City’s Ombudsman and succeeds Mongezi Menye

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